My Jetta broke down on my way home from Ohio to Pittsburgh Pennsylvania. I got it towed to the Preston VW dealership in Boardman Ohio, and had my black lab with me. While I was there I decided to look at the possibility of purchasing a new car and trading in my old car. I found a used 2016 VW Tiguan that was for sale and shared my interest about this specific vehicle with the salesman,Estevan Suarez. He was phenomenal and extremely helpful from the beginning. He was extremely knowledgeable and had answers for so of my questions, if he wasn't positive he made sure he came back to me with a definitive answer. But, when I decided to go for a test drive Estevan opened the back door for my black lab and was so great to her. When I decided that I wanted the car, Estevan, his manager Rick, and the finance manager Christina, went above and beyond to make everything work out because there were complications. They all remained patient and understanding. They were extremely efficient, completed everything quickly, took the time and explained everything so I completely understood all the details, and did it all with a smile. I can honestly say that I truly enjoyed this experience of buying a new car; I will always remember this day and these three employees specifically.