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Price Ford Lincoln

Port Angeles, WA

4.2
82 Reviews

3311 East Highway 101

Port Angeles, WA

98362

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Showing 82 reviews

October 18, 2021

Very disappointed made a good deal on a used car, was promised a return call, never received one. Was promised the return call whether or not the offer was accepted. Tried to buy the same car yesterday, More

by wileytoni
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brooklyn, very nice. Manager had no time for us, on the phone whenever she tried to get answers
Oct 19, 2021 -

Price Ford Lincoln responded

Hello, we are sorry to hear that you had a disappointing experience. We strive to provide an excellent customer experience to each one of our customers and we fell short in your case. We would like to make it right for you. Please give us a call at (360) 457-3333 at your convenience. Again, we apologize that your experience wasn't up to our high standards and we look forward to hearing from you.

Oct 20, 2021 -

wileytoni responded

We tried again to buy the car but maybe our offer did not meet their expectations. We need new tires on the car as we live on a mountain. They want $27,900.00 we offered 27,000.00 they get the tires changed. No go so we are looking elsewhere and have found one for $23,000. Long drive though. The cars are the same why is price fords so much more.

Oct 20, 2021 -

wileytoni responded

We did call and spoke to Brooklyn and we’re told our offer was not any good, more flies with honey than with vinegar a friend of ours suggested we speak with the person who really makes the decisions this running back and forth is very frustrating for a customer. I was hoping for a response from someone, but sadly at this point I doubt they have any interest in this customer. Sad as I really wanted to buy this car..

Oct 20, 2021 -

Price Ford Lincoln responded

Here are a couple items: when you arrived, a customer was working on purchasing the Navigator. The phone calls you reference were between our manager and lenders - working to assist the customer with securing a loan on the same Navigator you were interested in. We value each of our customers and we work hard to secure the best interest rates and terms for them - regardless of their financial situation. We explained that they had the first opportunity to purchase the Navigator as they had arrived before you. When it was determined we were unable to obtain agreeable financing for those customers - you asked for a discount of $2100 to replace a perfectly new set of tires because you wanted tires that would better handle snow. We offered to discount the vehicle half the price of the tires and you declined. The vehicle has a book value over $31k and we are asking $27,990 - in a time when 4x4 Luxury SUVs are selling for over book value nearly everywhere. I'm sorry we aren't able to fit the Navigator into your budget but to accuse us of ignoring customers by talking on the phone isn't an accurate representation of how we do business. We have followed up with you multiple times but are unable to reach a mutually agreeable deal - we appreciate the feedback but we have a policy of taking care of customers in the order they arrive and commit to purchase a vehicle. Our apologies that wasn't communicated more clearly to you.

Oct 21, 2021 -

wileytoni responded

The gentleman was not on the phone when we arrived, strange how I can still remember his face. That is neither here nor there now. At least I now know what to look for. Thank you.

January 10, 2021

I purchased a 2013 Ford explore less than two weeks ago the first issue I had my floorboard flooded due to the sunroof drains being clogged which they were kind enough to fix the second issue I am having More

by Monica.kees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
July 25, 2020

Always a easy place to work with. I’ve bought several new trucks from price along with placing a deposit on the new 2021 Ford Bronco. Mark, Garrett and the rest of the staff make it a More

by autojosh72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark, Garrett, Tim
December 04, 2018

Price Ford-Rob White-Very happy with the service and sale We are very happy to report that Rob White at Price Ford was exactly the sales person we needed him to be. He was respectful of our wishes and courteo More

by Bob J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob White
February 06, 2018

Great Buying Expetience I went to Price Ford Lincoln to look for a used Ford Escape Titanium. Just having moved here from Las Vegas 3 months ago, I was used to being accosted More

by Benzgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Zimmer, Joel
January 30, 2018

Excellent service all the way through the purchase process I first connected with Tim Zimmer via email regarding a truck I was interested in, He immediately began a search for trucks which will fit my needs. W More

by hammerboss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Zimmer, Joel
December 25, 2017

Oil chabge to new truck We were in getting our 2013 Explorer serviced. Sunny day so we started looking at tucks. Our King Ranch is 12 years old but we loved it. Then there it More

by Tom E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob in service, peg in parts, Rob White in sales. Even Mr. price said hello.
December 19, 2017

Worth the drive I drove from West Seattle to Price Ford & let me tell you it was worth the drive. I had called 2 weeks before hand about a 2017 Mustang GT, unlike oth More

by Sam23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ebalo
December 10, 2017

Enjpoyed the purchase experience at this dealership After purchasing my last five vehicles from this dealership...all trucks, the same excellent service that I have always received continued with this l More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, Joel, Mark
December 07, 2017

Helpful, not pushy Truly helpful sales staff and finance staff. Scott Ebalo could not have been better. Not pushy at all. Knowledgeable and patient. I couldn't have aske More

by dockelkin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Ebalo,
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