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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,539 Reviews

1,539 Reviews of Price LeBlanc Lexus - Service Center

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July 01, 2024

Put me in brand new car w/ no instructions. I’m from out of town and it was horrible. More

by JOHNETTE1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know name of lady that finally helped me, but she was very nice.
Jul 01, 2024 -

Price LeBlanc Lexus responded

Thank you for your feedback. We sincerely apologize for your recent experience. Our goal at Price LeBlanc Lexus is to provide every customer with a comprehensive and positive experience. Our team works hard to ensure that all customers are comfortable and well-informed about their new vehicles, and we're sorry to hear this was not the case for you. If you'd like to further discuss your concerns with the team, please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

July 01, 2024

I got to work with Caleb & Byron in sales and they were both very helpful! More

by KELLIEWPEYTON
Recommend Dealer
Yes
Employees Worked With
Caleb Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Byron George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience working with us, Kellie! Thank you for letting us assist you effectively.

June 30, 2024

My service representative, Sandy, is always very helpful. She explains what is needed in terms of basic service; when an additional problem presents, she gives a thorough explanation, and provides me with op More

by noone.broussard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Price LeBlanc Lexus responded

It's important for our customers to know our steps to ensuring your vehicle gets back on the road confidently. Thank you for your five-star rating and review!

June 30, 2024

Professional service at its best, from start to finish! Not to exclude just plain good service and friendly salespeople. Thanks Ms. Missy More

by daigreb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Price LeBlanc Lexus responded

Thank you for choosing us for your automotive needs! We're glad we could efficiently service your vehicle.

June 30, 2024

The service is always impeccable! I never have any complaints. Really appreciate the great customer service! More

by KRISLEE1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Modenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Price LeBlanc Lexus responded

Our team is dedicated to providing top-notch customer service and we truly appreciate your recognition!

June 29, 2024

Great service! Have been coming here for 10 years and I highly recommend this place to everyone. More

by A_RENEGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Price LeBlanc Lexus responded

Thank you so much for your loyalty and recommendation! We truly appreciate your kind words and are grateful for your continued support over the past 10 years.

June 28, 2024

The dealership provides exceptional service! The staff are courteous and professional. The work is always done timely. More

by kennethyork63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Price LeBlanc Lexus responded

Thank you for this positive review, Kenneth! It's so great to hear you had a positive experience with our staff and that your service was completed in a timely manner.

June 27, 2024

Fabulous experience. Everyone was so kind and helpful. I am so glad I took the advice to test drive the TX. I love it so much! More

by JENN
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Colvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Price LeBlanc Lexus responded

Thank you so much for your kind words, Jenn! We are so glad you had a fabulous experience with us. We hope you continue to enjoy your new TX!

June 27, 2024

This was the first time we have been disappointed with a service visit in our 25 years of association with Price Leblanc Lexus. Sarah was great, but our wait was an hour more than expected, the mileage was More

by winhams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Sarfaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Price LeBlanc Lexus responded

Thank you for sharing your feedback and for your 25 years of loyalty to Price LeBlanc Lexus. We understand how frustrating it can be when expectations are not met, and we are sorry to hear about your extended wait time. Please know that our team works diligently to ensure every customer receives the best service possible. Please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com if you'd like to further discuss your experience with our team.

June 26, 2024

I was there for an oil change. Waiting area is great; clean and nice snacks. More

by deborahfpaul1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to leave us a review, Deborah. We're glad to hear that you enjoyed our waiting area and snacks during your visit for an oil change. We hope to see you again in the future at Price LeBlanc Lexus!

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