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Price LeBlanc Lexus - Service Center

Baton Rouge, LA

4.7
1,566 Reviews

1,566 Reviews of Price LeBlanc Lexus - Service Center

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July 05, 2024

The service was horrible. This was the first time in my ~15 years experiencing this. The loaner was not clean. There was white creamy residue on the steering wheel and in the More

by ETTA500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know names but those that actually receive the vehicle’s and greet you upon arrival
Jul 09, 2024 -

Price LeBlanc Lexus responded

Thank you for your feedback, Etta. We are very sorry to hear about your negative experience with us. Please know that our service team works hard to provide great service to every customer, and we deeply regret that we fell short during your visit. We're always working to ensure our team thoroughly cleans every vehicle before it is loaned out. At your earliest convenience, please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

July 05, 2024

Worked with me until problem found… even moved my appt day up as new warning lights appeared that made me uncomfortable:) More

by SHARONRTABOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Price LeBlanc Lexus responded

We are glad to hear that we could accommodate your needs and address your concerns promptly, Sharon!

July 05, 2024

The Price Leblanc Service department always provides a friendly and easy experience. A pleasure to deal with. More

by bradalack1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Bercegeay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Modenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Sarfaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Prahter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Blount
Jul 08, 2024 -

Price LeBlanc Lexus responded

We strive to provide a friendly and easy experience for all of our customers and we are so happy we could exceed your expectations here at Price LeBlanc Lexus!

July 04, 2024

Ms. Missy Harris was my advisor. She was amazing. She called me 40 minutes after dropping off my vehicle to verify issues and make sure she included everything. She immediately offered me a beautiful loa More

by LAURAJONES2185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Price LeBlanc Lexus responded

We'll always get you taken care of at Price LeBlanc Lexus, Laura! Thank you for your kind and positive feedback!

Oct 21, 2024 -

LAURAJONES2185 responded

I give praise where it is due! Between Missy and the shop Foreman, everything was completely stress free. Thank you. I What I would like is for Missy to be recognized for her exceptional customer service and care. She is amazing. Thanks again, to the entire team.

July 02, 2024

Jonathan was wonderful to work with in service. The entire process was seamless. I will be back! More

by MCLOUPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Bercegeay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chouest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with our service team. We are so grateful to hear that your entire visit was seamless and we look forward to welcoming you back in the future!

July 01, 2024

The maintenance work on my NX was done quickly and efficiency. I was given a very nice loaner car which made the experience so easy and hassle free. All of the personnel were extremely nice and poli More

by RUTHBONACORSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Sarfaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience with us, Ruth! We are glad that the loaner car made your experience stress-free. Thank you for choosing Price LeBlanc Lexus for your automotive needs.

July 01, 2024

The people at the dealership are very friendly and accommodating. When I buy a new car will definitely buy it from price Leblanc. Several of my past vehicles were purchased from price Leblanc Nissan More

by bridgettehuston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathryn Venable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Price LeBlanc Lexus responded

Thank you so much for your kind words, Bridgette! We are thrilled to hear that you had a positive experience with our team at Price LeBlanc Lexus. We look forward to assisting you with your future car purchase!

July 01, 2024

Put me in brand new car w/ no instructions. I’m from out of town and it was horrible. More

by JOHNETTE1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know name of lady that finally helped me, but she was very nice.
Jul 01, 2024 -

Price LeBlanc Lexus responded

Thank you for your feedback. We sincerely apologize for your recent experience. Our goal at Price LeBlanc Lexus is to provide every customer with a comprehensive and positive experience. Our team works hard to ensure that all customers are comfortable and well-informed about their new vehicles, and we're sorry to hear this was not the case for you. If you'd like to further discuss your concerns with the team, please reach out to our Customer Satisfaction Manager, Lori Puhl, at lpuhl@leblancauto.com.

July 01, 2024

I got to work with Caleb & Byron in sales and they were both very helpful! More

by KELLIEWPEYTON
Recommend Dealer
Yes
Employees Worked With
Caleb Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Byron George
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Price LeBlanc Lexus responded

Thank you for taking the time to share your positive experience working with us, Kellie! Thank you for letting us assist you effectively.

June 30, 2024

Professional service at its best, from start to finish! Not to exclude just plain good service and friendly salespeople. Thanks Ms. Missy More

by daigreb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Missy Webb-Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Price LeBlanc Lexus responded

Thank you for choosing us for your automotive needs! We're glad we could efficiently service your vehicle.

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