Price LeBlanc Lexus - Service Center

Poor communication by service rep. Left my car at the dealership for 3 days due to a recall. Didn't hear back from anyone for 2 days. I had to call multiple times to get an update, in Left my car at the dealership for 3 days due to a recall. Didn't hear back from anyone for 2 days. I had to call multiple times to get an update, in which he told me that it was taking longer than expected because there was a delay on getting the part. The rep didn’t provide a direct number so that I could text or call regarding my service (they always send a text to my phone before I leave for when I have questions), he didn’t offer the complementary car wash… I had to request for it when I was on the way to pick up my vehicle after confirming all services that was done to my car. It was also poorly washed which was disappointing because it’s the least they could’ve done after spending so much that day. I’ve been a loyal customer since 2011 and on my second vehicle with your dealership and this was the first time I received very minimal service and communication. I inquired about wanting help on getting my name changed and he said “I think you’d have to get with financials but I’m not really sure.” Seemed like he was uninterested with assisting me. As I was getting ready to drive off, there was a filter on my passenger seat. I got out to ask the guys at the door about it. Turns out that they didn’t replace my filter and claimed it was because the glove box was locked. No one called and mentioned this to me during the 3 days that my car was kept there NOR was it mentioned when I arrived to pick it up! I paid over $1000 on my services that was claimed to be all completed. Had I not sad anything after almost driving off, I would’ve paid for a service that I didn’t even receive. Unacceptable. More

Service is always excellent and delivered always on time. Missy is great and always helpful. Missy is great and always helpful. More

Dealership is incredible. Service department is unsurpassed. It does not get any better than Price Leblanc. Service department is unsurpassed. It does not get any better than Price Leblanc. More

Professional, courteous, and always a pleasure to work with always willing to help no matter the issue large or small with always willing to help no matter the issue large or small More

Fast, friendly service, and wonderful waiting area for customers. Greeted immediately and taken care of in a reasonable amount of time. Absolute top notch customer service!!! customers. Greeted immediately and taken care of in a reasonable amount of time. Absolute top notch customer service!!! More

Sarah was very helpful, she explained all of the work that was done to my vehicle and assisted us on how to use the “kick assist” on opening the vehicle that was done to my vehicle and assisted us on how to use the “kick assist” on opening the vehicle More

Everything was wonderful as usual. I appreciate the prompt and excellent service always received. there. I appreciate the prompt and excellent service always received. there. More

My first experience with Lexus service was great. Missy, my service rep, was very nice. The waiting area was comfortable. The service time was exactly the length she said it would be. Missy, my service rep, was very nice. The waiting area was comfortable. The service time was exactly the length she said it would be. More

My wife had our battery replaced in Dec 2022 and the battery had to be replaced again. My wife was told by one of the service managers that the battery was under warranty but when I got there it wasn’t. battery had to be replaced again. My wife was told by one of the service managers that the battery was under warranty but when I got there it wasn’t. A battery should not have to be replaced less than two years. More

I had routine maintenance done and I had an appointment. My wait time was 2 and 1/2 hours which I think is too much when an appointment is scheduled. Work done was fine except no vacuuming done with the car My wait time was 2 and 1/2 hours which I think is too much when an appointment is scheduled. Work done was fine except no vacuuming done with the car wash. More