We went in excited to buy a car. I had done my fair share of research, and had the info on hand that was needed to purchase a new or used car. My husband and I walked around the lot for a bit after searching for a parking spot. Surprisingly we weren't approached outside.
Once inside, we still were not greeted by anyone. After siting in a few cars, we made brief eye contact with the only salesman we could find that wasn't obviously busy with another client- he then turned away. A sales manager got the attention of the salesman- the same one who tried to ignore us- and we were assisted.
I had found a few cars online that I wanted to take a look at and test drive. My requests were met with deep sighs and eye rolls. While waiting for Josh, the less than enthusiastic salesman to get our first car the "sales manager on the floor" asked if he could help us out. He introduced himself to us (unfortunately cant remember his name). He offered up 3 different cars off the top of his head, had two used ones that met all of the criteria that we were looking for, also within budget. He was extremely helpful. But as a manager should, he backed off and let Josh handle things.
Josh came back with the first car and we started out test drives. This went well.
There was now pressure to decide what car I wanted to pick. No chat about what there was to offer on any of the cars.
When it came down to talk numbers, he filled out his work sheet. There was no credit check (that I'm aware of), no conversation about my trade, no nothing.
He came back with numbers that were double my budget. Again- no idea how you can do this when you haven't talked to a bank, or done a credit check, but I was told my monthly payment would be out of my price point.
When I said no, there was no offer or effort to move me into the two other cars (both lower priced). There was no conversation. Nothing.
We were beyond annoyed with the lack of effort displayed and we walked out.