alberto was very helpful, professional and polite. he fixed the problem. just hate the fact that i need to pay for something i feel i didnt have to. so back in april 2019 i got the car from them. then jumping to now, i got locked out of my car having the fob acting up and the physical key not working either. to find out that the latch was broken thats why the physical key is not working. i never had to use the physical key until that moment when the fob wasnt working(not because of the battery). so yeah, i feel like i shouldnt have to pay for it to get fixed to think that it was already broken when i got it from them. i hope i can get a reimbursement even just the money i paid for it to get towed. cause this all mess wouldn’t have happened if the latch was okay and the physical working at the first place,when i bought the car. i would still recommend the place but make sure to check everything. literally everything before you buy it. i dont like the fact that they didnt have the initiative to even pay you back of the amount you spent to have it towed and fixed or just the whole hassle it caused knowing its their fault.