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Prime Motor Cars
Scarborough, ME
We hope you and your families are doing well during this very challenging time. We wanted to let you know that not only are our service departments open, but the sales departments are now fully re-open, with some restrictions, per the Governor's updated orders for retail businesses.
How Prime has properly prepared for our guests:
In keeping with the Guidelines outlined by the State, we have modified our business hours and operating policies for your continued safety and increased convenience. This includes the use of face masks and other personal protective equipment as appropriate, and the ongoing sanitization processes for the dealership and all vehicles.
As for our showrooms, we will be open for both appointments and walk-ins, but staying safely within the maximum permitted occupancy levels (8 persons per 1,000 sq. feet of accessible indoor space or 40% of the store's permitted occupancy as documented on the occupancy permit). If you prefer to shop remotely, we continue to offer touchless vehicle demonstrations, appraisals, and deliveries.
In order to maintain social distancing practices to keep our valued customers and associates safe, we are dividing our teams whereby some will be working in the store and others remotely. This ensures we keep everyone as safe as possible, while allowing us to serve you in a timely manner.
Should your vehicle need maintenance, repairs or recalls, you can continue to bring it to the service department, or, if more convenient, please take advantage of our Prime Pickup & Delivery service.
How you can properly prepare for a safe visit:
For your protection and the protection of our associates and other guests, please observe these guidelines published by the state of Massachusetts and the CDC:
Please refrain from visiting if you exhibit any of the symptoms as noted by the CDC. Symptoms include: cough, shortness of breath or difficulty breathing, or at least two of these symptoms: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, new loss of taste or smell.
Maintain physical distance between other customers and Prime associates. Stay at least 6 feet (about 2 arms' length) from other people.
Limit who you bring into the dealership, particularly children.
Face coverings are now required as part of a visit. If you do not have a covering available, the dealership will provide a mask to you.
If we can help you in any way, please don't hesitate to reach out to any of our stores. Our General Managers and their sales and service teams are standing by.
Sincerely,
Todd Skelton
CEO
Rick Bickford
Region Vice President
John Buxton
Region Vice President
A new car is something special. Buying one should be, too. We know that a car purchase is a big deal to most people. You don't want to feel rushed or pressured into a decision. That's why we take the hassles and stress out of the process. When you enter a Prime dealership, you will feel comfortable and welcome; from the first time you step on the lot or call us on the phone.
We want your experience with Prime to be second to none and completely enjoyable. We are now one of the largest dealership groups in New England, and as such we are able to allow you access to a wide selection of new & pre-owned vehicle.
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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Latest Reviews
December 01, 2020
"Roger, Rob, and Jesse were helpful every step of the way...."
- P CarneyRoger, Rob, and Jesse were helpful every step of the way. We really can't thank Roger enough for his attention to detail, professionalism, and above and beyond willingness to help and see our needs were met. Thank you guys very much!
Read MoreEmployees Worked With
Roger Gamblin
September 03, 2020
"I highly recommend Eric Melender Customer Experience..."
- Jean StumpfI highly recommend Eric Melender Customer Experience Manager of Mercedes Benz of Coral Gables! He’s the best guy for the customer manager experience! 👏👏I’m very satisfied
Read MoreEmployees Worked With
Eric Melender
June 15, 2020
"The worst experience I have ever had with car repairs...."
- davepar1978The worst experience I have ever had with car repairs. Awful communication skills on time and parts for repair. Caught the Asst. service in multiple lies. When picking up my car I had been charge way more than I had been quoted. Had to review my own bill because what he was telling didn’t add up. Found a 170 dollar discrepancy that required a refund. Was told if I wasn’t happy I should probably go to a GM dealership next time for repairs even though I bought it at their dealership along with the warranty. Long story short I will never go back again and I will make sure everyone I talk to knows not to deal with either department.
Read MoreEmployees Worked With
Brandi Lawler
Other Employees :
Mohammed Fakory 1 star
Photos & Amenities
- Free Coffee
- Free Loaner Cars
- Free Drinks
- Authorized Accessories Store
- Free WiFi
- Authorized Parts Store
- Customer Lounge Area
- Pet Friendly
- Television
- Shuttle Service
- After Hours Drop-Off
