
Prime Motors LLC
Arlington, VA
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 26 reviews
The customer service provided by Alberto and Candice was exceptional. I am more than satisfied with the overall experience. exceptional. I am more than satisfied with the overall experience. More
I recently purchasedpurchased a car from Richard at Prime Motors. He was very helpful in the process. Finance Manager Mike went through the detail of the contract. Thanks. Motors. He was very helpful in the process. Finance Manager Mike went through the detail of the contract. Thanks. More
If I could give 0 stars I would. 2 1/2 hour drive to the dealer. got there and it took 5 hours for a cash purchase that turned to a $8500 car turning into $12k. CASH! from the momen 2 1/2 hour drive to the dealer. got there and it took 5 hours for a cash purchase that turned to a $8500 car turning into $12k. CASH! from the moment we arrived to when we left we were disrespected. told we could only look at 1 car at a time (weird, any dealer would want to give you options to make a sale) told they were going to get the car and it would be 10 minutes. 30 minutes go by and we were told “hes getting the car now, its on the way” to 1 hour later “the cars blocked in, were you interested in another car?” WHAT???? laughed at when I told them my downpayment, got glared at the entire time, and just overall a HUGE waste of time. DO NOT GO HERE!!! More
Brought a 2017 Cadillac had so many issues and multiple check engine codes as soon as I drove it off the lot, had to pay thousands of dollars to get fixed , they do not care about customers once they sign check engine codes as soon as I drove it off the lot, had to pay thousands of dollars to get fixed , they do not care about customers once they sign the papers More
Bought a great Mercedes Benz s class coupe from AK and Richard the best deal in town I saved over $10k over the local Benz dealer and I couldn’t be happier thank you King Richard and AK boss man Richard the best deal in town I saved over $10k over the local Benz dealer and I couldn’t be happier thank you King Richard and AK boss man More
Love this place they get you in and out quickly and efficiently always upfront with the prices and love the fact that you get LoJack to save on the auto insurance efficiently always upfront with the prices and love the fact that you get LoJack to save on the auto insurance More
A lot of sins can be covered over by the words "Sold as is". First they "sold" me a service I did not want some type of "low jack" system which I had to return to the dealership to actually turn on. Second is". First they "sold" me a service I did not want some type of "low jack" system which I had to return to the dealership to actually turn on. Second, Alberto told me as was able to get in to my nice new ..... and drive way. (This after over 2 hr. wait, lord only know what the $1,500 processing fee went to!) Got a full tank of gas, that was a lie, had only a 1/4 tank. Had over a hour drive, luckily there was a gas station just down the street. Was working around the .... Found the jack was rusted closed, and had no tools either. But, "sold as is." Bottom line, if I had seen these reviews to begin with I would not of even driven by this place. Their "offices" look like the worst examples of "boiler rooms" one sees in the movies were guys are trying to sell worthless stock options. At one point in the sale Alberto actually "escorted" by the arm me down to their waiting room because I had finished with the "closer" and was sitting at his desk. I am sorry I am over 60 years old I don't need some little kid "escort" me anywhere. If they did not what me up in the office, just say so and I would of stepped out. Bottom line for anyone who may read this. And looking for a dealership... Choose some place else!!! More
Bought a car from them recently, I was told it was mechanically sound, but after an independent mechanic looked at the car that was emphatically not the case. Despite multiple attempts to contact the mechanically sound, but after an independent mechanic looked at the car that was emphatically not the case. Despite multiple attempts to contact the dealership since they are completely ignoring me. AVOID AT ALL COSTS! More
Im so done with this place! First of all, they sold me a car with an oil leak!...i drove it all the way back home 3 hours away, called them a couple weeks later to ask them First of all, they sold me a car with an oil leak!...i drove it all the way back home 3 hours away, called them a couple weeks later to ask them to fix it. Everyday I called they said "we're busy" and asked me to call another day. Then, when I finally get in touch with Alberto, he says he'll call me back, twice, and never did. He said he would schedule me with the maintenance shop to get it fixed, and never actually did. One guy even had the nerve to say, "oh! We'll buy it back from you, for a lesser price"... Scam! Now, im waiting for them to mail me the title so I can register it with my bank, and guess what... they never sent it! I call the office again and no one answers the correct line. I call the sales department, and once again, some freaking salesman tells me "were busy". He said "were busy helping costumers"...like im not still a costumer! Seriously, this shop is soooo unprofessional! I'm overwhelmed, I'm frustrated. I wish I would have gone somewhere else. Do yourself a favor and skip them. More
Im so done with this place! First of all, they sold me a car with an oil leak!...i drove it all the way back home 3 hours away, called them a couple weeks later to ask them First of all, they sold me a car with an oil leak!...i drove it all the way back home 3 hours away, called them a couple weeks later to ask them to fix it. Everyday I called they said "we're busy" and asked me to call another day. Then, when I finally get in touch with Alberto, he says he'll call me back, twice, and never did. He said he would schedule me with the maintenance shop to get it fixed, and never actually did. One guy even had the nerve to say, "oh! We'll buy it back from you, for a lesser price"... Scam! Now, im waiting for them to mail me the title so I can register it with my bank, and guess what... they never sent it! I call the office again and no one answers the correct line. I call the sales department, and once again, some freaking salesman tells me "were busy". He said "were busy helping costumers"...like im not still a costumer! Seriously, this shop is soooo unprofessional! I'm overwhelmed, I'm frustrated. I wish I would have gone somewhere else. Do yourself a favor and skip them. More