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Princeton Audi Volkswagen

Princeton, NJ

4.7
1,089 Reviews
Since 1998, Princeton Audi has been proud to serve the Central New Jersey area as well as North & South Jersey, Bucks, Montgomery and Philadelphia Counties and New York City Metropolitan areas. So when the time comes to shop, service or purchase parts for your automobile, call on Princeton Audi, your full service dealership. It all begins with a passion for the Audi Brand, However, it does not stop there. We thrive on the ability to share that passion for automobiles with our customers. Our no pressure, professional way of taking care of our clientele allows our attention to be directed to you, the customer. After all, the spotlight should be directed on you and your experience, not the transaction. Simply ask anyone with one of our fine Automobiles. Need more proof? Visit our recently newly dedicated and expansive Audi showroom and delivery facility. And when it comes time to service your vehicle, expect the same forthright and sincere care that you have come to expect from our group. Our brand new state-of-the-art service and parts facility compliments our dedication to serving you as well as your vehicle’s needs. Simply put, if you need something, don’t hesitate to ask anyone of our devoted staff. We invite you to visit our website for our latest inventory, service and parts updates. Most of all, don’t hesitate to contact us with any of your needs. Princeton Audi Proudly Serving: Princeton, Pennington, Hopewell, Freehold, East Windsor, West Windsor, Hamilton, Belle Mead, Somerville, NJ, Somerst, New Brunswick, Edison, Brdgewater, Hightstown, Somerset County, Mercer County, Bucks County, Central Jersey, , North Jersey, Philadelphia, PA, Newtown, Yardley, Trenton, Langhorne, Oxford Valley, Fairless Hills.
Contact Dealership

959 Route 206

Princeton, NJ

08540

Directions

Top Reviewed Employees

Jade Atkins at Princeton Audi Volkswagen

Jade Atkins

Sales Coordinator
5.0
Greg Sconzo at Princeton Audi Volkswagen

Greg Sconzo

Audi Brand Specialist
5.0
Ryan Orsi at Princeton Audi Volkswagen

Ryan Orsi

Audi Brand Specialist
5.0
Lauren  Waldrop at Princeton Audi Volkswagen

Lauren Waldrop

Riverside Partners
5.0

Latest Reviews

March 23, 2021

"So. After placing this review a response below from..."

- GabrielSpiler

So. After placing this review a response below from dealership indicated they would reach out to me (however not identifying who wrote that), Jeff D the guy who was so rude and condescending called me. Not his supervisor, not a manager but the rude fellow called me, and he thought since they fixed the vehicle the issue was resolved !!! He never acknowledged his behavior and what they put me through. Jeff D just thinks that since they took the car to a body shop after I threatened a lawsuit that would be the end of it. He just doesn’t care how he treats people. ———— Had the worst experience with this service dept. The parking lot is crowded and disorganized and very tight. Left me car for 3 days for the 3rd recall. Returned at night to find a huge dent in my front quarter panel. It was late at night and dark. I asked the service rep to document the damage and give me a receipt. He said he could not. I asked to speak to service manager Jeff D and was told he left. I asked that he be called and they refused. I asked that I get some documentation that I was pointing out a serious damage, they declined. I called my insurance company and they said since the damage happened at dealership I should call police to get a police report. Called police and then they called the Service manager Jeff D. Well, now he showed up. Jeff D was rude, condescending and offensive and accused me of trying to get away with having them repair body damage that I came in with. He insisted that video cameras and pictures would prove this damage but miraculously he later reported that the security systems malfunctioned that day and so the pictures of the car upon entry were deleted. I returned the next day with videos and time stamps from my own home security system showing that there was no damage when I left my home that morning , one could see this clearly on the video since the damage was so severe...the h9me security system also documents the time I left. It is a 10-15 minute drive to the Audi services and I arrived exactly 14 minutes later. Jeff D suggested that I must have been in an accident on the way, then left the car with them for 3 days, then hoped they would not notice , then hoped they would fail to document the dent on the entry ticket form where they document such damages upon arrival.. oh and all of this happened including the accident within the few minutes I drove to the dealership. I returned again with the security videos showing that there was no damage when I left my home and Jeff D refused to look at the videos stating “ I have other things I need to do with my time” They damaged my car while in their custody, they refused to notify me of the damage, they then blamed the damage on me, they documented small scratches but failed to document the damage upon entry, they lost the videos, they lost the photos, their security camera miraculously malfunctioned that day. They made me get evidence from my own security cameras and then refused to look at them.. They finally agreed to fix the damage after I threatened a lawsuit. The evidence against them was huge. And while all of this was happening Jeff D continued to be rude, offensive, condescending and made derogatory remarks about “rich people” who try to get away with things. Jeff D then angrily stated that he would have the car repaired but only by his repair shop not mine. Little did I know at that time that my car would be taken to another state to be repaired, even though there is a body shop directly across the street. It took almost 2 weeks for them to fix the thousands of dollars of damage. Stay away from this service dept. They are exceptionally offensive , distrustful, rude and dishonest..oh, and somehow the videos and photos taken of my car at the dealership have still not materialized. Seems likely they were intentionally deleted. Finally, when they check your car in and document the scratches and dents, they do not give you a copy. That is kept for only them to see which means it could be do umentaed after the fact since no copies exist.

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Employees Worked With

Jeff D

January 29, 2021

"Been a customer for almost 10 years and had a service..."

- Swagner

Been a customer for almost 10 years and had a service recently. I rarely write reviews but will take time to do it if service is exceptional. Was very satisfied with service team fixing my rear view mirror without having to spend a fortune on a new one. Thanks guys and to Tam for helping me.

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Employees Worked With

Tam Edmondson

January 04, 2021

"I purchased an Audi Q8 from another State. The..."

- Rob H.

I purchased an Audi Q8 from another State. The transaction via phone with Jade A. and Ryan M. was very professional and simple. Thank you!!

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Children's Play Room
  • Customer Lounge Area
  • Instant Financing
  • Free Loaner Cars
  • Cable TV
  • Free WiFi
  • Free Coffee
  • Free Drinks
  • Vending Machines
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
Princeton Audi Volkswagen, Princeton, NJ, 08540