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Princeton Audi Volkswagen - Service Center

Princeton, NJ

3.2
54 Reviews

54 Reviews of Princeton Audi Volkswagen - Service Center

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September 14, 2021

Had low battery warnings from both key fobs, this was a new thing to me. Stopped by this morning and Dino replaced the batteries in no time! Great way to start my day! Thanks Dino! More

by sricketts11
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2021 -

Princeton Audi Volkswagen responded

Happy to hear that Dino was able to replace the battery on your key fobs and get you back on the road as quickly as possible. Thank you for the positive review.

September 11, 2021

Always great service. My present Audi is a 2012 and I still get treated like a valued customer. Thanks to Dino for the oil fill after closing time. More

by Kathy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 13, 2021 -

Princeton Audi Volkswagen responded

Kathy, thank you for taking the time to leave a positive review. We look forward to seeing you again for your next service visit.

September 01, 2021

I stopped by Princeton Audi today after experiencing a problem with my key fob. Dino helped me immediately by changing the batteries and went over and above by going to my car with me to show me what to d More

by Rose
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 02, 2021 -

Princeton Audi Volkswagen responded

Rose, we are thrilled to hear our service department was able to help you with your key fob issue. Please let us know if there is anything else we can assist you with.

September 01, 2021

The service department at this Audi dealer is abysmal and incompetent. The consultant and the manager are totally inept. They charged me $3000 and they still have not fixed the problem with my Audi. I keep f More

by shahab.sajid
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Carl Mesaros
August 17, 2021

The customer is a mess and the follow up is terrible. I've called and left messages no answer back. Just mean for no reason at all. Thanks for nothing and showing who you really are. Ms. Peter More

by yrpeterson
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Tam
March 23, 2021

So. After placing this review a response below from dealership indicated they would reach out to me (however not identifying who wrote that), Jeff D the guy who was so rude and condescending called me. More

by GabrielSpiler
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jeff D
January 29, 2021

Been a customer for almost 10 years and had a service recently. I rarely write reviews but will take time to do it if service is exceptional. Was very satisfied with service team fixing my rear view mi More

by Swagner
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tam Edmondson
Feb 02, 2021 -

Princeton Audi Volkswagen responded

Happy to hear that you enjoyed your recent visit to our service department. We look forward to seeing you for your next service visit.

September 20, 2020

I have been an owner of an Audi for 2 plus years. Thankfully this was my first necessary visit to the dealership for an issue verses scheduled maintenance. From the time of contact to schedule the ap More

by FRANCOIS377
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Henry
Sep 21, 2020 -

Princeton Audi Volkswagen responded

Thank you for leaving an excellent service review. Happy to hear that our service department met you expectations. We look forward to seeing you for you next service visit.

August 14, 2020

My husband brought his car in for recall service, not thinking he should have taken pictures of the interior of his car prior... you would think you’d trust the dealership not to “F” anything up. Not the More

by Gmiele
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Carl Mesaros, Joe Solarno.
February 17, 2020

Not a great service person to talk to. Rude. Doesn’t fully know what service is being done. Lastly, does not inform the client about the work being done and then tries to charge extra. Will not recommen More

by HS
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carl
Feb 18, 2020 -

Princeton Audi Volkswagen responded

I apologize for the poor customer service you received on your service visit. We strive to provide every customer with exceptional service. I would like to discuss this visit with you in more detail and resolve any concerns you may have. Please reach out to me directly at your earliest convenience at carlmesaros@audiprinceton.com or 609-423-2731. Thank you, Carl Mesaros, Service Manager Princeton Audi

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