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Principle BMW of San Antonio

San Antonio, TX

4.6
1,420 Reviews
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,420 reviews

June 06, 2025

When I called the dealership back after I realized all the things that were wrong with the car and there wasn’t a spare tire they didn’t bother to call me back. I think it’s against the loyal to sell a ca More

by susangallman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mohammad Dmour
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

Excellent service, timely repairs and honest feedback of the need for the repairs and cost of repairs. More

by judgemeza226th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Alonzo
June 05, 2025

Good experience. Great cappuccino machine in waiting area Fair pricing and the video from service technician was much appreciated. Overall I was happy with my v More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

Lauren was the best service advisor I’ve had in years. She communicated well, kept me abreast of not only what was needed on my vehicle but also pricing. Super positive attitude which is important when yo More

by gillesl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Montez
June 04, 2025

Great service and my service advisor Filbert always takes care of me and goes above and beyond More

by ronaldhaskins2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Dmour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Vasquez
June 02, 2025

Service department is always busy but efficient. The staff is knowledgeable and very professional handling repairs. More

by Drios
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Hanna
June 02, 2025

Needed service for an AC blowing warm air, brake fluid flush, and an oil change. The service rep, Donovan was easy to work with and explain quote and later called stating that the AC was a result of low More

by golfbugs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donovan
June 01, 2025

Help with outdated GPS system on a New 2025 x5 was nonexistent!! Dealer said not their problem-universal GpS problem with BMW…. I don’t care whose problem it is… just should be updated by BMW… will n More

by ?????
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
May 31, 2025

Principle BMW of San Antonio is a very impressive dealership. Every aspect of my purchase of a BMW X3 was handled expertly. I enjoyed my entire purchase experience with them. More

by Kanikw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hanh Acuna
May 30, 2025

Service Advisor, Gilbert Vasquez has been outstanding across the board with every one of my visits. Unfortunately, I cannot state the same for the BMW Technicians' knowledge, workmanship and ability to r More

by rrgoatster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert Vasquez
1
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