Principle BMW of San Antonio

I was taken right away and explained the service my car required. I expected it to be in the shop longer but it was rest in 2.5 hours. required. I expected it to be in the shop longer but it was rest in 2.5 hours. More

I am writing to express my disappointment following my experience on Friday while attempting to negotiate the purchase of a new BMW. As a loyal customer for over a decade, I have always associated BMW wit experience on Friday while attempting to negotiate the purchase of a new BMW. As a loyal customer for over a decade, I have always associated BMW with excellence — until now. The process began with my interest in a BMW X3. After discussing a $2,000 down payment, my salesperson — who was very courteous — returned with a proposed monthly payment that was shockingly high, comparable to the cost of renting an apartment. I made it immediately clear that this offer was entirely unacceptable. When asked what would be more appropriate, I explained that the payment needed to be nowhere near the figure presented. The salesperson then returned with an offer nearly half of the original — revealing that the initial proposal was not made in good faith. Even so, the revised payment remained unreasonably high. For context, in 2024, I had explored purchasing the same model, and the monthly payments were far more reasonable. In response, I pivoted my interest to a smaller model, only to be offered a payment nearly identical to that of the larger X3 — differing by only a few dollars. This felt manipulative and highly unprofessional. To add further insult, the trade-in offer for my current vehicle was shockingly low — frankly, insulting. As a woman and as a long-time BMW customer, I left the dealership feeling disrespected, demeaned, and utterly disappointed. I am not someone who can be taken advantage of, nor am I someone who will tolerate subpar equal to criminal treatment. This experience was not just distasteful; it was entirely beneath the reputation BMW claims to uphold. In fact, it felt borderline predatory. Up until this experience, I had consistently given BMW glowing reviews, especially up to 2020. Following my poor experience, the BMW sales manager Brad reached out for a follow-up call. Unfortunately, the call only served to remind me of the negative experience. I informed him that I was unavailable at the time and requested a callback at 4 PM. Although he agreed, no return call was made. More

The service is okay , took in the vehicle for an alignment , it was the end result that I disliked, after picking up my vehicle there was a noise coming from the brakes. The brakes were changed over alignment , it was the end result that I disliked, after picking up my vehicle there was a noise coming from the brakes. The brakes were changed over a month ago with no issues or noises but some how coincidentally after picking up the vehicle it was making that noise, took the vehicle back all they said to me was “something with the position caliper, that’s not what we worked on so we can’t not fix it nor investigate. Plus the alignment as well car seems to pull to the left slightly worse than even before. More

Everyone was kind and professional. Work was done efficiently. I was kept updated on the status of my vehicle Work was done efficiently. I was kept updated on the status of my vehicle More