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Principle BMW of San Antonio
San Antonio, TX
1,158 Reviews
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Helpful May 01, 2024
I bought a new BMW SUV for my granddaughter in March 2024, and I must say, the gentleman who helped us, Mr. Rolando Rocha, was truly exceptional. We are extremely excited with our new BMW X1, and he mad 2024, and I must say, the gentleman who helped us, Mr. Rolando Rocha, was truly exceptional. We are extremely excited with our new BMW X1, and he made our first BMW purchase a breeze by quickly arranging a test drive, simplifying the process, and walking us through each step. He closed the deal efficiently and even took the time to thoroughly explain every feature of the vehicle to my granddaughter. Thank you, Mr. Rocha, for a fantastic experience at BMW San Antonio! More
by alfredvanraub
Employees Worked With
Mr. Rolando Rocha
May 01, 2024
Great service every time. Attention to detail as always make sure I am completely informed of what’s happening with my vehicle.! Service technicians are knowledgeable and c Attention to detail as always make sure I am completely informed of what’s happening with my vehicle.! Service technicians are knowledgeable and courteous every time! I wouldn’t take my BMW any place else! I love my service advisor and how attentive he is to making sure everything is done to my satisfaction! More
by ACardaci
Employees Worked With
Juan Cantu
April 26, 2024
Not very friendly at all. They tell you what you need. They offer to buy new tires and etc. Which is fine. If needed. Once they’re doing the service they can at least have the They tell you what you need. They offer to buy new tires and etc. Which is fine. If needed. Once they’re doing the service they can at least have the decency to call back or text. That’s what the communication is for and no response just was not pleased at all with the customer service that I was given that day. expected better customer service. More
by margieboa12@yahoo.com
Employees Worked With
don’t remember name
April 24, 2024
Every time there’s an issue with my car I take it to my principal BMW dealership and My Advisor Paul always make sure everything is done correctly and I’m satisfied with it I like my car I like the way it principal BMW dealership and My Advisor Paul always make sure everything is done correctly and I’m satisfied with it I like my car I like the way it drives and handle and I’m grateful for My Advisor and anyone working on my car More
by Ms Pickens
Employees Worked With
Paul my Advidor , & service parts
