Principle BMW of San Antonio

Broke my vehicle in for service Lauren was amazing she explained everything and went out of her way to have a vehicle ready for me when I arrived. I had been going to a different dealership and had an awf explained everything and went out of her way to have a vehicle ready for me when I arrived. I had been going to a different dealership and had an awful experience. More

Lauren, my service advisor at Principle’s BMW in San Antonio was amazing. She knew I was driving 45 minutes to drop off my car so she made sure my loaner vehicle was waiting for me. She has been amazin Antonio was amazing. She knew I was driving 45 minutes to drop off my car so she made sure my loaner vehicle was waiting for me. She has been amazing and made the process as simple as possible. I’ve gone to other dealerships and it’s a nightmare trying to get your car service and have a loaner vehicle available for me. I would highly recommend anyone that needs their BMW service to visit this dealership. More

Worst experience. Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures Did not believe me that there were real issues with the vehicle. Dismissive and questioned whether I was being honest. Just told me to take pictures when trunk randomly opened. Gave me a loaner and last minute sent text stating I had 12 hours to return car which meant if not before midnight needed to be returned by the next couple of hours or I’d be charged over 100 dollars. The loaner was defective and their only concern was when I’d return it and not if I was safe. I’ve learned my lesson. I’m going back to buying Mercedes. More

Perfect service, very glad to be attended from everyone involved in our car purchase thank you all involved in our car purchase thank you all More

The entire purchasing process was very well conducted. My salesperson was thoroughly knowledgeable and very professional about the whole process. I enjoy purchasing a car. I have purchased cars at this de My salesperson was thoroughly knowledgeable and very professional about the whole process. I enjoy purchasing a car. I have purchased cars at this dealership before. More

Principle BMW had the exact BMW I was searching for, great service and great staff! great service and great staff! More

Excellent customer service. Super friendly staff always looking to help in every way they can and make my service worthwhile. Super friendly staff always looking to help in every way they can and make my service worthwhile. More

I try to avoid going to dealerships when looking at the newer models especially when I’m just looking with no intention of buying and sales people can be very pushy making you feel like you need to buy a v newer models especially when I’m just looking with no intention of buying and sales people can be very pushy making you feel like you need to buy a vehicle at that exact moment, but with Cayden Hall this was a whole different experience for me in a good way. To keep it short he let me see and even let me test drive the vehicle I’ve always wanted. He was not nagging or being pushy very understandable and helpful , he truly felt as family but also professional. When it’s time to buy my vehicle he’s my go to guy. More

I was taken right away and explained the service my car required. I expected it to be in the shop longer but it was rest in 2.5 hours. required. I expected it to be in the shop longer but it was rest in 2.5 hours. More

Victor Garcia was an amazing help. We were set on purchasing another vehicle elswhere but because of his profesionalsm we drove home in a BMW We were set on purchasing another vehicle elswhere but because of his profesionalsm we drove home in a BMW More