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Principle BMW of San Antonio
San Antonio, TX
1,512 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,512 reviews
October 23, 2025
I was very impressed by the professionalism, quality and attitude displayed by all the people who helped me with my car service. The young woman who was my service representative was notably excellent. It attitude displayed by all the people who helped me with my car service. The young woman who was my service representative was notably excellent. It is the kind of relationship that will bring me back to. More
by Jetsnboats
Employees Worked With
I don’t remember her name but she is fairly young, blonde and very pretty. She’s very professional and a pleasure to work with. A real asset for the business.
October 22, 2025
They worked with my budget. We were very adamant about the payment we could afford and they were able to offer it They are very professional through the whole process. We were very adamant about the payment we could afford and they were able to offer it They are very professional through the whole process. More
by Bobby
October 19, 2025
Well, it's good to know it was common for motor mounts to be failing because I saw another review about it.... Oh, wait, it's not common and because I didn't know any better, I fell for it.... I'm a female w be failing because I saw another review about it.... Oh, wait, it's not common and because I didn't know any better, I fell for it.... I'm a female who just lost her husband to cancer at the age of 45 less than a year ago..... I'm not going to go into everything but they knew the situation and still chose to take advantage of me... I should've known better....that car will tell you everything that goes wong with it. The just wanted more money since I brought in in for a part recall.... The labor cost was over double the amount of the actual parts.. I was told it was going to be 1,500.00 and came out to 1,700.00... now to find out that it probably wasn't even necessary.... I'm livid. More
by glitter.butterfly
Employees Worked With
John Gamboa
October 16, 2025
Title: Terrible BMW Service – Stay Away! Worst BMW service I’ve ever seen. Daniel at San Antonio BMW lied about giving me a loaner car — promised it, then refused. They tried to charge me Worst BMW service I’ve ever seen. Daniel at San Antonio BMW lied about giving me a loaner car — promised it, then refused. They tried to charge me $2,200 for a BMW 2 Series window repair that’s under warranty, and when I said no, they put many excuses. I own a BMW X5M Competition and a BMW 2 Series, but after this experience, I’d return both if I could. Do not trust San Antonio BMW. — Kemal Kocak More
by Kocak
October 13, 2025
The Service Department at BMW of San Antonio goes above and beyond for your vehicle care and customer satisfaction, despite the high volume of customers coming in and out. Mr. Rosario A. is the best Client and beyond for your vehicle care and customer satisfaction, despite the high volume of customers coming in and out. Mr. Rosario A. is the best Client Service Advisor you could interact with and his professionalism as well as his attention to detail to the customer needs has been incredibly noticeable from the moment Mr Rosario A. welcomes you all the way until he is 100% sure you are 110% satisfied. Mr Rosario A. is an Excellent and Professional Client Service Advisor. Highly Recommended! More
by NuNo VI
Employees Worked With
Alamd Rosario
October 13, 2025
This dealership is top notch. All employees are amazing and professional. They know the product well All employees are amazing and professional. They know the product well More
by eva_qntn
