Principle BMW of San Antonio

I had a 2:00pm appointment that didn’t start until 2:26pm I was told one and a half hours for it and I wasn’t out until 5:05pm for an oil change and brake fluid, unacceptable. I texted and no answer, then wa I was told one and a half hours for it and I wasn’t out until 5:05pm for an oil change and brake fluid, unacceptable. I texted and no answer, then walked outside to wait more. Almed was pleasant but service means more than being nice, be accurate in your time estimates. Then my washed car wasn’t washed at all outside, still had dirt all over it. I have never had such service at BMW before. 😥 More

Thieves who didn't do the work they promised, returned my car worse than when it was dropped off, held the car hostage and ultimately stole money. Refuses to call or answer phones or do anything to remedy. car worse than when it was dropped off, held the car hostage and ultimately stole money. Refuses to call or answer phones or do anything to remedy. More

Well organized, courteous, and organized and...... Found the issue and fixed it in a timely manner 👍👏. The complimentary car was very nice and gave us an opportunity to see what the 2020 models look like the issue and fixed it in a timely manner 👍👏. The complimentary car was very nice and gave us an opportunity to see what the 2020 models look like More

When things go well, there is no one better than BMW Customer Service! Superior! I appreciate my advisor recognizing I am at extremely high risk for Covid and finding a way to make servicing my vehicle Customer Service! Superior! I appreciate my advisor recognizing I am at extremely high risk for Covid and finding a way to make servicing my vehicle possible. I have spent thousands of dollars with BMW. I am glad that meant something for this visit. More

Friendly staff and very safe environment. Took their time with me so I did not feel rushed. Thanks to all involved for making my service visit pain free! with me so I did not feel rushed. Thanks to all involved for making my service visit pain free! More

Alamd Rosario was amazing! Professional and made you feel like he was dealing with your issues personally. If all services are the way Alamd was with me, I am glad I chose BMW. like he was dealing with your issues personally. If all services are the way Alamd was with me, I am glad I chose BMW. More

Emmanuel was awesome. He has always taken excellent care of me, and has always worked to resolve any, and all issues with all of my vehicles. of me, and has always worked to resolve any, and all issues with all of my vehicles. More

BMW has THE best customer service I have ever experienced. I’ve owned Jaguar, Range Rover, Volvo, 3 BMWs, Jeep Wrangler, VW.... I’ve been to BMW in Columbia MO, St.Louis, MO, Dallas and San Anto experienced. I’ve owned Jaguar, Range Rover, Volvo, 3 BMWs, Jeep Wrangler, VW.... I’ve been to BMW in Columbia MO, St.Louis, MO, Dallas and San Antonio. ALL service departments at every BMW location and the BMW service is the VERY BEST each time!!! More

Paul Gallardo could not have better! It was simple, quick & easy! They provided me with a loaner car quickly and efficiently. I would highly recommend BMW cars because of their service department. Thank you! & easy! They provided me with a loaner car quickly and efficiently. I would highly recommend BMW cars because of their service department. Thank you! More

I’m rating this service as excellent mainly as a result of the “Outstanding” customer service delivered by Brendon Cassil. A true professional who made my experience with BMW the best to date! of the “Outstanding” customer service delivered by Brendon Cassil. A true professional who made my experience with BMW the best to date! More