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Principle BMW of San Antonio
San Antonio, TX
1,183 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 29, 2019
Pedro Davila- BMW San Antonio I Purchased a new 2019 430i. Pedro Davila is my client advisor and has always been phenomenal in every request that I made of him. He is professiona I Purchased a new 2019 430i. Pedro Davila is my client advisor and has always been phenomenal in every request that I made of him. He is professional, knowledgeable, easily accessible and a joy to work with. Thanks for all your hard work. I would highly recommend Pedro for your BMW experience. More
by Shirl2019
Employees Worked With
Josh Barraza, Pedro Davila, Brad Lilley
Helpful May 12, 2019
They change the price once you say you are interested NEVER!!! If you're looking for an honest dealership and not your typical slime ball car dealer don't buy here. I was interested in a car and received NEVER!!! If you're looking for an honest dealership and not your typical slime ball car dealer don't buy here. I was interested in a car and received 20 emails from 3 different people driving me crazy about buying it. While I was trying to set it up the price went up 1K each day while I was waiting. The best part is they think everyone is stupid and tell me after a week went by that they actually had the car sold and to deter interest they kept raising the price? really!!! there's a think called "pending" but the bottomline is the cars was mis-priced so this was they only way to fix it...they are very rude about it which really surprised me, I just wanted to buy the car but would never buy a car from this place, it's like a small used car dealer stereotype, More
by dharris
Employees Worked With
Multiple
March 22, 2019
Slow to respond and Arrogant You'd expect top notch, fully dedicated customer service from a luxury brand dealership such as BMW of San Antonio. However, they leverage tacky, clic You'd expect top notch, fully dedicated customer service from a luxury brand dealership such as BMW of San Antonio. However, they leverage tacky, cliche sales games to sell a car such as the old line: "profit margins are only a few hundred dollars on a car". It's also easy to know way more about a particular car then the salesperson. Furthermore, particular sales advisers can be arrogant, overly superficial and condescending (discussing salary, etc). They also push hard for customers to fill out a survey to get an excellent rating. However, they don't really seem to want genuine feedback and a salesperson can hold it as a grudge if the survey isn't completed. More
by bmwguy
Employees Worked With
Steven Page
February 25, 2019
They switch and bait you. Do not lease a vehicle from them, as a matter of fact the whole sales team is went to swindler training. No wonder why so many sales people leave. Jos Do not lease a vehicle from them, as a matter of fact the whole sales team is went to swindler training. No wonder why so many sales people leave. Josh who was honest left. I leased my first 7 series from Josh (well he administered the lease), everything went well, I leased my X5 through Principle, all they did was lie. I said I want to make one payment and then drop the car off at the end of the lease. "Yup, no problem" wrong received bills, had to pay fee's on the return. Even when I returned it in over a month early and with 20% less miles. They are crooks. More
by Porsche
Employees Worked With
Nick Hallman
December 19, 2018
Horrible after the sale experience... victor in the finance department is a joke! He has made numerous mistakes from paperwork errors to sitting on our deal fo after the sale experience... victor in the finance department is a joke! He has made numerous mistakes from paperwork errors to sitting on our deal for more than 20 days before turning it in, our 2 trades were not paid off until I started calling and asking what was going on over 20 days later, not to mention calling and asking for the accounting department and was told they don’t have phones and they don’t speak to the customer, short paying one of my trade loans so it would reduce the amount the check would have to be cut for causing me not to get my gap refund. and the final straw was asking for the owners voicemail only to be put through to a voicemail not even set up and you couldn’t leave a message. After the sale has just been a nightmare!!! More
by Chumpy47
Employees Worked With
Victor - Finance
November 28, 2018
Good buying experience Kirk will work hard to get you the deal possible and will continue to assist with any problems or concerns you might have after the sale. Kirk will work hard to get you the deal possible and will continue to assist with any problems or concerns you might have after the sale. More
by Tex,austin46
Employees Worked With
Josh Barraza, Kirk Albarian
November 09, 2018
Buying experience was OK The buying experience was OK, at the time I bought my vehicle I was also shopping with another dealership. I chose SA BMW because I feel like they ga The buying experience was OK, at the time I bought my vehicle I was also shopping with another dealership. I chose SA BMW because I feel like they gave me a better deal. My problem with the process is that my vehicle was missing equiptment that was promised with the vehicle: floor matts cigarette lighters, an extra key and a tow plug that was missing from the bumper. I was promised these items and I was told that I would have these items in about a week. I have attempted to contact the salesperson Kirk at least twice a day and left messages, each time I call he doesn't answer his cell phone nor does he return my phone calls. I was skeptical about leaving the dealership without having everything that goes with a Certified Preowned Vehicle. Before I bought the vehicle I was getting calls for employees and the salesman Kirk 4-5 times a day. My advice to anyone in the market for a vehicle make sure you have everything that goes with the vehicle before you leave the property. Because once they have your money the level of concern for the customer will no longer exist. More
by Tex,austin46
Employees Worked With
Francis, Kirk Albarian
November 01, 2018
Poor Customer Service from Justin Blow and Todd Wimsett I'm very disappointed with the level of service I've received from BMW here in San Antonio. My sales person was Justin Blow. I came to test drive on I'm very disappointed with the level of service I've received from BMW here in San Antonio. My sales person was Justin Blow. I came to test drive on Monday and had Todd Wimsett appraise my car too. I told Justin that I wanted to wrap up my purchase by month's end on Wednesday, 2 days later. I asked a few questions and Justin said that he would get back to me on Tuesday with the answers. No word from Justin on Tuesday...just a automated email asking to let them know if I had any questions. I replied to this email and informed them that I was still waiting for the answers from Monday's questions. No reply. Now it's 4pm on Wednesday and still no email or phone call. I call Todd Wimsett Wednesday at 6pm and tell him that I'm on the way to the dealership and that I was disappointed with Justin not responding or communicating with me. I still needed my questions answered and Todd Wimsett, who is the Used Car Director and fully capable of answering these questions before I buy, said that he would call me right back with the answers. Todd Wimsett has Justin call me back without any answers even though Todd understood that I'm not happy with the lack of communication from Justin. I stop by the BMW of San Antonio dealership on the last day of the month looking to buy a Certified BMW and I can't get any help trying to find Todd Wimsett or anyone that would help me buy one of their certified BMW. I've heard horror stories about the BMW of San Antonio dealership's lack of customer service and they are ACCURATE! I can see why many clients skip BMW of San Antonio and give their business to the Austin BMW or Houston BMW. In this day and age, retail businesses live and die by Good Customer Service. More
by joah1660
Employees Worked With
Justin Blow, Todd Wimsett
September 30, 2018
Unacceptable service I bought brand new tires from this dealership about a month ago, a week ago I was called about bringing my vehicle in for an oil change. As I was on m I bought brand new tires from this dealership about a month ago, a week ago I was called about bringing my vehicle in for an oil change. As I was on my way in the vehicle notified me that the tire was low. I told the sales consultant when I got there and he said they will look at that as well. I was notified on Thursday that my vehicle was ready for pick up, I asked what was the reason that my tire was low since they were only a month old, he notified me that a lug nut was missing but they replaced it. I asked how does a lug nut go missing on recently purchased tires? No answers just a blank stare from that question. I came on Friday to pick up my vehicle and return the loaner, I paid for the oil change and waited 45 minutes to an hour just for them to tell me they lost my key!! I ask how do you lose a key to a vehicle that service was complete and supposedly ready for pick up. Again no answer, they apologized and offered me a loaner so i wouldn’t have to continue waiting. 30 minutes later i still don’t have a loaner, I finally found my sales consultant and he goes to the desk and shortly after I received one. On Saturday I called inquiring about my key, the sales consultant says “they still haven’t found it, let’s wait til Monday (taking the cheap route instead of just replacing my key), it might be in someone’s pocket let’s give them a chance to return it, if not they will make one that will take 3-4 days to come back.” The reason they couldn’t replace my key was because they don’t have keys in stock, which sounds ridiculous to me because you are a BMW dealership!! I did not bring you a Toyota or Audi, I brought a BMW!! I’m driving to my daughters dance recital on Saturday in the loaner and it completely reduces speed on me on the highway. An error message came across the screen and said drive train malfunction, I immediately pull over on the side of the road battling traffic, at this point the vehicle put itself in neutral, I could no longer put it in drive! I’m panicking because we are on the side of the highway with traffic flow going by at a fast rate. I called my fiancé, he advises me to turn off the vehicle and turn it back on, so i turned it off and it would not crank after that.Now we are in a hot BMW on the side of the road, did I mention the loaner was a 2019 x3!! I have my 11 yr old daughter in the passenger seat scared because we are on the side of the highway stranded, the loaner vehicle shaking everytime cars passed by. BMW was already closed, however I was attempting to call the consultants cell phone, no answer and no reply to text! I found another consultants number and she told me to call roadside assistance it wasn’t anything they could do! Roadside assistance was not going to help me because I could not provide the VIN number at the time because I couldn’t open the door due to being on the side of the interstate! After arguing for several minutes they decided they would send assistance to pick up their loaner car! At this point we have missed my daughters dance recital, she was very upset, scared and nervous as was I but I’m trying my best to calm her down! The text I received from road assistance said that the tow truck and lyft driver would be there 2 hours after the call was placed!!! I decided to call my own uber which only took 5 minutes to pick us up, my daughter and I had to exit from the passenger side door. Opening the driver door would’ve been impossible putting me directly in the traffic lane on the interstate!! I have been without a vehicle since Saturday afternoon, I had very important things to do this weekend but the ultimate driving machine (2019 loaner) left me stranded on the side of the highway. I am very displeased with BMW of San Antonio customer service, I really wish there was another BMW dealership in town so I would never have to utilize you guys ever again!! The only reason I gave it 1 Star was because I had to select something!! More
by Anderson11!
Employees Worked With
Ryan Watson
September 26, 2018
Awesome Cars Excellent Service . Purchased my second Mini Cooper from Rob Silva his knowledge and expertise is second to none both times I dealt with him he took time to ensure I had Purchased my second Mini Cooper from Rob Silva his knowledge and expertise is second to none both times I dealt with him he took time to ensure I had all the information I needed to make an educated decision, I never felt any pressure sales tactics and he made the entire process smoothe and efficient. From start to finish he was involved and very professional, which is why I remain a loyal customer and plan on being one for a long time. More
by TopQ
Employees Worked With
Angel in Service Department, Albie Burch, Rob Silva
