Principle Volkswagen of Grapevine

Top notch service The service department is superb. Kuddos to Waylon Britton! This dealership puts the needs of the customers first. I would not hesitate to recomm The service department is superb. Kuddos to Waylon Britton! This dealership puts the needs of the customers first. I would not hesitate to recommend Meteo to my friends and family. More

Great service as always Great service as always. Very organized and customer focused. Jeff goes above and beyond to make sure all issues are addressed and that we know what Great service as always. Very organized and customer focused. Jeff goes above and beyond to make sure all issues are addressed and that we know what to expect going forward. More

Fast repair, excellent service I had a check engine light come on. Stopped in to have Metro VW check it out. They jumped right on it, found the problem, and fixed under warranty. Al I had a check engine light come on. Stopped in to have Metro VW check it out. They jumped right on it, found the problem, and fixed under warranty. All in less than 4 hours. Waylon kept me informed every step of the way. Even washed my vehicle when I picked it up. EXCELLENT Customer Sevice. Thank You Metro Team. More

Satified Service advisor.......Laurie Sherman was very helpful and friendly. She provided me all the option that was available for me to chose from. The servic Service advisor.......Laurie Sherman was very helpful and friendly. She provided me all the option that was available for me to chose from. The service tech helps me understand what was the problem of my vehicle,...(He took pictures of the issues to show me). I am also impressed with the shuttle service as well.. Overall the service was good, timely and moreover the service center was very clean and neat. More

As always awesome! Laurie helped out great. She was quick to turnaround my vehicle ...... Always spot on the service and customer care ........ will recommend Laurie She Laurie helped out great. She was quick to turnaround my vehicle ...... Always spot on the service and customer care ........ will recommend Laurie Sherman!! Metro VW More

Battery trouble shooting and replacement Walked-in. Prompt courteous service. Knowledgeable professional service advisor. Job done right the first time. Did not take long considering I did n Walked-in. Prompt courteous service. Knowledgeable professional service advisor. Job done right the first time. Did not take long considering I did not have an appointment. About one hour. Very nice waiting area Thank you! More

Extraordinary Experience from Laurie If you're looking for an EXTRAordinary experience when servicing your car, top notch customer service, along with a consulting aprouch, and someone t If you're looking for an EXTRAordinary experience when servicing your car, top notch customer service, along with a consulting aprouch, and someone that will ALWAYS put the customer's needs FIRST, ask for Laurie Sherman!! Thanks again...you never disappoint!!! More

Oil chg Great service Laura always is very professional and provide me with all the details that I need to know about my car. I would highly recommend this V Great service Laura always is very professional and provide me with all the details that I need to know about my car. I would highly recommend this Volkswagen service department. And I will always recommend Laura to help anybody with their car needs. Have a great day always a pleasure giving the surveys More

Engine light on Friendly staff throughout the whole service department. They called the warranty office and got them to cover the add blue heater for my diesel Passa Friendly staff throughout the whole service department. They called the warranty office and got them to cover the add blue heater for my diesel Passat. I was also offered a loaner car. I have taken their shuttle service before and have always had a positive experience. More

Courteous and quick service Found team to be well spoken and responsive to my questions They greeted me quickly Got me out in correct amount of time Gave me a detailed invoice Found team to be well spoken and responsive to my questions They greeted me quickly Got me out in correct amount of time Gave me a detailed invoice More