I would love to give Priority 5 stars based on Mike Lee’s exceptional customer service alone. However, this dealership proved to be incompetent and dishonest with regards to registering my new car in California.
I was helping a parent through a medical crisis and decided to purchase / drive home a new Acura - to avoid an expensive rental car and potential COVID on an airplane.
Before traveling to Priority I emailed and setup the sale (including financing). I specifically asked if they could register my new car in California - including things like Smog testing and VIN verification.
I was told “No worries! We can do the entire thing here at the dealership and submit to California electronically. Your permanent plates will be waiting for you at home.”
This was not even remotely true.
I arrived home over a month later to discover that California rejected their haphazard registration.
The finance manager emailed me to inform me that this was my fault and that I needed to go get this figured out - in the middle of a COVID shutdown.
I spent 4 hours traveling to two different places to get a VIN certification and Smog certificate. Cost me $110 in addition to my time and the cost of mailing the paperwork to Priority.
I humbly requested that they reimburse me for the unexpected $110 (not to mention my time). The response was: “Well, we’ll talk to management.”
Zero ownership of the screw up, or the fact I confirmed via email before arriving at the dealership that this would be taken care of.
My dad was about to purchase a car like mine from Priority based on my initial review and recommendation.
That won’t be happening now. I cannot recommend strongly enough - work with people who are honest and follow through. Unfortunately that is elsewhere.
This has been an expensive nightmare. The sales people do their best, but management is dishonest and could care less.