"Worst car buying experience "
I have to first start by saying I purchased my first car at a Priority Honda 14 years ago and had an amazing experience so it comes as a shock that I have to write this review....I searched for my next new car for several weeks, and decided to buy my first Acura. I decided on the 2020 RDX. I owned an Audi A5 and wanted to trade it for this come. It is sad when a female have to bring a male just to even the playing ground (but it is the world we live in). Mike was my second salesman and was very nice and friendly to me. We finally agreed on a price and being it was the end of the day, they let me take my new RDX home overnight to return the next morning to finish the paperwork. I returned the next day to sign my paperwork when I noticed the agreed upon price was changed. I brought this up to the finance guy, Stevon and he stated "it is only a dollar". WTH?! It is my dollar. I instantly felt he was a dishonest person. I should have followed by gut and ended all transactions, but I had already felt vested. I was so annoyed at this point. I gave both Stevon and the salesman the payout bank information to my trade in for pay off. Two weeks passed and they had not paid off the trade in when I called the bank. I called the dealership and spoke to Stevon and he stated he was working on my "paperwork" for this trade in at the time of my call and should be done before that following Monday (funny how that was Labor day and everything was closed). I gave him another week (giving him the benefit of the doubt) to call me but I received no follow ups. I called again on week 3, but this time I asked for a manager. I was transferred to Henry who was so so nice (likely the only person I felt was trustworthy). He informed me that Priority had a 20 day payout policy (again this was not told to me by the finance manager). He asked me to call back in 48 hours to ensure the pay off was completed. Within 1 hour of this call, I received a call from one of salesmen who sold me my car asking for my account information to request the pay off amount (granted I gave this information twice already). How was they to pay off anything without this information in the first place?? I called my bank 72 hours later to check on the process, and again...no pay off! I called Henry again to expressed my annoyance and frustration with this whole ordeal. He called me back a few hours later with the tracking number of the pay off check to Wells Fargo (FINALLY!!!).
After all this has happen, my brand new car that had 11 miles at purchase, now has wrinkles alone the side of the passenger leather seat (no one sits there) after 2 weeks. I was told by the service manager that this is likely a defect in the leather during the storing process, but needed to get approval from "corporate" before it can be replaced. I do not trust replacing leather covering as it is not guarantee to look "new" again. I am still waiting to hear back on this issue. I have never had such a horrible experience with a dealership or purchasing a car before. I regret ever going here and not following my gut with Carmax (no hassle drama) or another Acura dealer. I felt so much distrust and frustration with Priority Acura that I will NEVER EVER buy another Acura or car with them again. I will make sure all my friends, coworkers and colleagues know to never visit this dealership.
Employees Worked With
Other Employees :
"Over charged for services that didn't never perform!"
Before you leave that property ground bring the mechanic out for inspection.And the sales writer named Jessi Siebert.Your Vehicle performance show n tells. If the work was ever preformed at all.. And then go and charge $1.801.92..Rip off company...Never again !
Employees Worked With
"Horrible Customer Service"
The latest appointment Priority Acura will take for an oil change is 4pm. I work until 4pm THREE blocks away. I scheduled my appointment online and as a courtesy called to make sure I could be 5 minutes late (5 minutes to get three blocks down the street). I was told no, I would need to reschedule.
Reschedule for when?...I work until 4 every day. No other solution was offered. Just a simple no, 4:05 will be too late.
Really disappointing service. Needless to say, I cancelled my appointment and will go elsewhere for an oil change.
Employees Worked With