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Priority Acura - Service Center

Chesapeake, VA

1.9
13 Lifetime Reviews Review Dealership

13 Reviews of Priority Acura - Service Center

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August 11, 2020

"Took my 2016 Acura ILX which only has a little over 55..."

- dantjrd

Took my 2016 Acura ILX which only has a little over 55 thousand miles on it, in for an oil change and transmission fluid change, now the suspension and steering are making noises, it never made prior to having it serviced at this location, what the heck did they do. I only asked for a oil change and Transmission fluid change nothing to do with my suspension. I am very disappointed

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Recommend Dealer
No
Employees Worked With
Jessica Siebert
June 23, 2020

"rip off about free oil change"

- Sampson

I came for a free oil change on my Lexus RX 350.... but in the end it cost me $400 ! My Lexus was in great condition with no leaks.

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Recommend Dealer
No
Employees Worked With
Cliff
Sep 16, 2020 -

Priority Acura responded

Sampson, sorry you feel like the pricing was off. To be certain the $400 wasn't for the oil change, which is free, but other issues. If you have questions and would like to address with management, please reach out to John.Curling2@priorityauto.com, he is the Service Manager and will be happy to help!

Sep 17, 2020 -

Sampson responded

I won't be back for anymore service at Priority Acura. thanks for Nothing!!!

July 15, 2019

"Over charged for services that didn't never perform!"

- Rubyred@1972

Before you leave that property ground bring the mechanic out for inspection.And the sales writer named Jessi Siebert.Your Vehicle performance show n tells. If the work was ever preformed at all.. And then go and charge $1.801.92..Rip off company...Never again !

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Recommend Dealer
No
Employees Worked With
Jessi Siebert
Aug 05, 2019 -

Priority Acura responded

Thank you for your review. We strive to provide exceptional customer service. I apologize that we did live up to our goal for you during your recent service visit. I would like to speak with you more about your visit. Can you please email me the best way to reach you or call me? John.curling2@priorityauto.com or 757 523-1700. Sincerely, John Curling – Service Manager – Priority Acura.

May 21, 2019

"Horrible Customer Service"

- sls

The latest appointment Priority Acura will take for an oil change is 4pm. I work until 4pm THREE blocks away. I scheduled my appointment online and as a courtesy called to make sure I could be 5 minutes late (5 minutes to get three blocks down the street). I was told no, I would need to reschedule. Reschedule for when?...I work until 4 every day. No other solution was offered. Just a simple no, 4:05 will be too late. Really disappointing service. Needless to say, I cancelled my appointment and will go elsewhere for an oil change.

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Recommend Dealer
No
Employees Worked With
Service Department
Sep 16, 2020 -

Priority Acura responded

This isn't typical of us and we are sorry for your experience. We will do better moving forward.

June 02, 2017

"Excellent, Responsive and Friendly Service"

- Crab01

My family has owned 5 Acuras over the past 25 years and i have always had them serviced at Priority. Donna, our service rep, is ALWAYS helpful and ensures any problem i have is fixed the first time. In fact, Donna is on of the main reasons why i have remained loyal to Acura and Priority.

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Recommend Dealer
Yes
Employees Worked With
Donna K
February 11, 2014

"I have purchased three Acuras (2010 TL, 2013 ILX, 2014..."

- voltro98

I have purchased three Acuras (2010 TL, 2013 ILX, 2014 RLX) from Priority in the past 3 years. I called last week to have my RLX serviced. I was expecting to schedule an appointment to take my car in but I received so much more. My service rep, Larry Blow, went above and beyond my expectations…he dropped off a loaner car, picked up my vehicle and took it in for service. While my car was in for service, the technician noticed that the gear shift garnish was broken so the part was ordered and replaced and my car was delivered back to me. I have purchased many cars and never have I received this level of service…I can get use to this. Larry and the technician that serviced my car went above and beyond my service expectation. This is the most impeccable service I have EVER received. My Priority experience in Sales and Service has been exceptional. Kuddos to the entire Priority family.

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Recommend Dealer
Yes
Employees Worked With
Larry Blow
Mar 10, 2014 -

Priority Acura responded

Thank you so much for taking the time to share your positive experience with us here at Priority Acura. We strive to offer our customers the best service in town and it brings us great pleasure to know that we were able to exceed your expectations! We will definitely share your kind words with Larry and the rest of the Priority Acura staff!

March 05, 2013

"I take both of my car in for service and repairs, they..."

- gunnerpete

I take both of my car in for service and repairs, they have always done a top notch job never a problem always done on time.highly recommend this dealership

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Recommend Dealer
Yes
Employees Worked With
Mike
Mar 06, 2013 -

Priority Acura responded

Thank you very much for your feedback. We are happy to hear our Service team has been able to provide you with the exceptional service we stand for. We pride ourselves in having the best staff in the business. Thank you for kind words, and we look forward to serving you again in the future.

June 21, 2012

"Service people are unfriendly and unreliable. Vehicle..."

- Luvmychrisx2

Service people are unfriendly and unreliable. Vehicle never done on time and I always have to bring it back. Service center seems like they could care less about the car owners. If you purchase a car, get it serviced somewhere else if you want it done right without hassles. My husband showed my your response here and also told me about the conversation you had with him on the phone, but he thought it might be good for me to contact you myself and let you know what is concerning me personally since it is my vehicle. Just to let you know up front, I'm a very non-confrontational person usually so I thought I would just explain to you from my point of view the experience I have had with priority since purchasing my MDX. When it was sold to me I was told that the navigation system, the headlight cover and the tires would be fixed and/or replaced because I did not want to purchase the MDX with these damaged items. I also purchased an extended warranty incase there might be other issues that I did not notice since the buying process can be rather intimidating and I knew I might miss something. My very first experience with your service department was with Donna who immediately let me know that there might be a problem having the light cover replaced. This is not covered under warranty she had said. I tried to explain about the agreement, but it didn't seem like I was being heard. That is when we met you. You were very kind and did end up replacing the light cover, which while I do appreciate, was a part of my agreement in the first place. It just should have been done. Why would management need to get involved in taking care of a very minor problem that was part of my agreement in the first place? With the navigation system, I can't remember exactly how many times I had to come back for that to finally be fixed, but it was quite a few, maybe 3 or 4 times. Each time I was told something different, like the cd was dirty so they cleaned it. To me it just seems cheap to make me come back 3 or 4 times when they could have just replaced that cd in the first place if they knew there was a problem with it. I don't have a ton of time to go back and forth 4 times to fix the same problem. I do understand that these things happen so I let it go, but then I noticed the panel under the dash was broken after they fixed the navigation. I waited until my car needed service to bring in it, because like I said I don't always have a ton of time and I assumed that it wouldn't be a problem. Well it did end up being a problem. I was told I would have to pay for it because the service guys supposedly don't need to use that panel to fix the navigation system. At that point you met with us again and told us that you would pay 40 percent for the new panel. Again while I appreciate your effort, I still feel that the panel should have been replaced without hassle because it was fine before and then it was broken while it was there and I still had to pay for it. So again I thought not a big deal at least I didn't have to pay full price. Well now we were having an issue with this memory seat feature. I don't even know how many times I have brought it back and it still wasn't fixed. I have even been quite willing to take my time to go back and forth again as I did with the navigation system, however my husband said he spoke with Donna again and I just didn't like how the conversation went. First he was told that they couldn't duplicate the problem, and even if they could that it is not covered under warranty. He was also told that the last time they tried to fix it, that the part was paid for by your facility because of the fact that it was not covered under warranty. So here I am quite disappointed thinking I am going to have to pick up my car and it is still broken and there is nothing I can do about it and even if there was something we could do that it would be more money out of our pockets. Then my husband decided to write a review and low and behold you call back and say that the part is covered under warranty. Why would Donna say that it wasn't? Why would she say that you had to pay for the last part? To me that makes all the other times that we were told things like this seem not very honest and forth coming. In all honesty it makes me feel like I can't trust my service department and makes me wish I didn't buy my vehicle there at all. As a customer I want to trust that you have my best interest in mind when dealing with me. Unfortunately I feel like you don't. That is not a trustworthy way to deal with people. I don't want to feel like I'm having the wool pulled over my eyes so to speak since I don't know anything about cars. At my place of business we have a motto..."Find a way to say yes." So in other words, even if you can not meet the needs exactly as the client would like you can certainly do your best to find out what you actually CAN do. To me it seems like a lot of negative responses happen first before we can get to the bottom of anything. That is why I am wondering why you don't first choose to look into a situation first and then respond. Also my husband mentioned that you stated that you only give courtesy cars only during repairs. He said that you made it known that you have been "letting" us use a rental car during our service times as a courtesy. That you have been footing the bill for this. There are a couple of things that I question with this. Why would our salesperson tell us that we would have access to a courtesy vehicle whenever one is available during ANY kind of service? Also he had said in conversation that these courtesy vehicles are owned by Acura. So what bill exactly would you be paying for if Acura already owns these cars? I apologize for all the questions, but again in light of all the questionable things that have been done and said to us I can't help but not trust this as well. It sounds like you just want to say things to appease the situation without going out of your way. Also with all the times I have had to be there with my MDX most if not all have been repairs anyway. I usually go ahead and get my regular service done when a repair is done so wouldn't that constitute the use of a courtesy vehicle in the first place according to your guidelines? Again, I am very sorry that I have to say all these things because I really HATE to have to complain about issues. I usually just try to take the good with the bad, but after a while of these things I am just feeling like a fool. If I let this go on and on I really would be a fool. I never had problems with Hall when I bought from them. They were always very clear about everything.

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Recommend Dealer
No
Employees Worked With
Donna
May 26, 2011

"Priority Acura is an excellent dealership. I bought my..."

- Rod43

Priority Acura is an excellent dealership. I bought my 2002 Acura RSX there (back before it was Priority) and have been taking the car back there for maintenance ever since. The service team is extremely professional and pays attention to every detail. The post-service complimentary car wash is a great bonus. I highly recommend Priority Acura for service.

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Recommend Dealer
Yes
Employees Worked With
Donna Kiederling
Jun 03, 2011 -

Priority Acura responded

Thanks for the feedback. It's great to hear a customer with long service history that is happy with everything. We strive to earn long term customers. Looks like we did our job. Thanks again.

May 25, 2011

"Awesome service everytime I'm there. Highly recomended...."

- jm2golf

Awesome service everytime I'm there. Highly recomended. They will go out of their way to follow up on items most dealers do not want to deal with such as warranty information etc. They always seem to be able to get me in there when needed based on my time schedule, not to mention the loaner car program helps out a lot.

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Recommend Dealer
Yes
Employees Worked With
Michelle Wood
May 26, 2011 -

Priority Acura responded

Thank you for taking the time to give us your feedback. We are happy to help any time we can.

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