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Priority Chevrolet Greenbrier

Chesapeake, VA

1.8
299 Reviews

1495 S Military Highway

Chesapeake, VA

23320

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Showing 299 reviews

May 26, 2011

I previously went to Carmax and looked into trading in my Civic for an Equinox. My sister talked me into going to Priority "just to look". Priority offered me more for my trade in, and the same price for an More

by Aimeriffic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom F
May 26, 2011 -

Priority Chevrolet Greenbrier responded

Thank you for taking the time to stop by for "Just a look". Many people are pleasantly surprised when they compare the prices of our Priority used cars with used cars at Carmax, Drivers World and other Used Car centers. Priority is able to save the consumer money on used cars primarily because we don’t just depend on used car sales but have new vehicle sales along with parts and service operations. Thank you for sharing your experience, we look forward to serving you again in the future.

May 23, 2011

Ed was very helpful and available during the entire process. He answered all of our questions and was a pleasure to work with. He was very knowledgeable about the car and provided awesome customer serv More

by katherinedorey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Williamson
May 23, 2011 -

Priority Chevrolet Greenbrier responded

Thank you for your feedback. Ed has been taking great care of Priority customers for many years. We will pat him on the back for you.

May 17, 2011

This is the best dealership I have ever been to! All the employees treated my husband and I very well! I know I will never buy a car anywhere else! I am very pleased with all the service we got while purcha More

by stephaniew0127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Williamson
May 20, 2011 -

Priority Chevrolet Greenbrier responded

Thanks for the vote of confidence. Your feedback is appreciated. Ed has been making friends for us for many years and looks forward to continuing meeting your expectations. We will pat him on the back for you.

May 15, 2011

This was the fifth car we purchased at Priority with Ed Williamson. His outstanding service and assistance every single visit has made this our go to dealer and salesman. Everyone at Priority is friendly More

by fletamac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Williamson
May 17, 2011 -

Priority Chevrolet Greenbrier responded

It’s great to hear from loyal customers. Thanks for all of your business and your support. Your sentiments will be passed on Ed and the rest of the staff. We look forward to continuing our lifetime relationship.

December 30, 2010

Service Dept high pressures you for frequent(!) flushes to ENGINES, TRANSMISSIONS, FUEL-SYSTEMS. These procedures are not recommended by G.M. This dealership is stealing from non-savy consumers. I've drive More

by krninva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept - various
Apr 21, 2011 -

Priority Chevrolet Greenbrier responded

Thank you for the feedback. Having just joined in the DealerRater.com Certified Dealer Program we are just getting the opportunity to reply to your visit. By no means is it normal and customary to pressure customers for optional services but we do feel that these services do offer benefits and many customers feel the same way. The changing of fluids, especially if they were particularly dirty may not remove all the contaminants. Flushing cleans the casings and when new fluids are added they are not contaminated with the residue left behind by the previous fluids. We understand your concerns but we would be remiss to not offer and explain these services in the event a consumer wished to have them performed.

Oct 27, 2012 -

krninva responded

My car had under 30,000 miles in 2010, at time of this review. AS YOU SEE FROM DEALERSHIP RESPONSE, THEY CONFIRM UP-SELLING CUSTOMERS expensive "flushing items" Which are NOT required and NOT recommended by GENERAL MOTORS. = NOT in G.M.service-schedule, for life of car (= crankcase, fuel-injector, transmission). Service Dept employees lack people-skills, if you reject these high dealer profit items. I stopped using Priority service in 2010. - In 2012 - I received a free oil-change coupon in mail, so I went to Priority for this simple service. IN FORGOT TO PRESENT COUPON, BEFORE-HAND. -SO,THE SERVICE ADVISER ABUSIVELY CHEWED ME OUT (a few minutes time) LOUDLY IN FRONT OF WHOLE SERVICE DEPT. Service-Mgr was absent, so I told the SALES-MGR about this treatment. -He didn't care!

July 26, 2010

I have figured out why Priority needs to have beauty salons, restaurants and child care facilities: Because you might have to move in to get your car serviced! My daughter took her car to have a "free More

by rossjf9
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
State Inspections
May 20, 2011 -

Priority Chevrolet Greenbrier responded

Having just joined in the DealerRater.com Certified Dealer Program we are just getting the opportunity to reply to your visit. By no means is it normal and customary to wait that long with an appointment. What you describe as far as beauty salons and restaurants is our Toyota store. Were you at Toyota or Chevrolet? We would love to know what happened in your case because to our knowledge no one has ever waited 8 hours for a State Inspection. Would you mind providing the details?

June 13, 2010

I purchased 2007 Chevy(new)in PA. I moved to VA use Priority SERV-DEPT 2 yrs. SERV-DEPT tries to sell UNNECESSARY maint -NOT specified by G.M. My car has very low miles. Once, they did NOT know if my More

by hhjjoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know
July 29, 2009

Priority is the ONLY dealership that actually showed interest in my needs/wants. They were not pushy AT ALL and worked their tails off to get me the vehicle I wanted! Wonderful staff and I'm greatly en More

by cturpin59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.C. Felton and Mr. Howard
March 18, 2009

This dealer has won my business. My salesman Ed is easy to deal with. I call ahead and the salesman has things lined up when I get there. The process is made as painless as possible. I have returned man More

by Yellowfin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Williamson
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