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Priority Honda Roanoke

Roanoke, VA

4.6
1,383 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,383 Reviews of Priority Honda Roanoke

April 18, 2024

Found It was hard to get through to a service advisor at the Honda Dealership. More

by DLEVIN6262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Apr 21, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

My coolant was empty…. They never “ topped off” like they said they would. I have had issues where no oil was in my car after oil change. More

by ourqtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Spencer, Jennifer Tucker
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

This was for a warranty issue. . 2 days to complete the service. Keeping my vehicle 2 full days. More

by act330
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

Apr 22, 2024 -

Priority Honda Roanoke responded

We apologize for the extended wait time you experienced throughout your service visit. We aim for efficient service in a timely manner, so it's certainly disappointing to learn that we fell short in this instance. Should you wish to discuss your experience further, please reach out directly via the contact below. Thank you, Neal Young - Service Manager - 540-427-7565

April 18, 2024

Dealership isn't far from where I live. Dealership had the vehicle I was interested in. A big decision maker for me was it was in the color I wanted with the interior color I wanted too. More

by prettyrun
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julie Felix, John Wise
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

We're glad to know that our team was able to efficiently assist in finding the right vehicle for you at Priority Honda Roanoke! Thank you for sharing your positive feedback, we truly appreciate it. Safe travels in the new ride!

April 17, 2024

Thank you Larry for being so helpful in getting exa tlynthe vehicle I was looking for! You were all great! More

by Shadrick.ray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Dunn
Report | Print
Apr 17, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are happy that Larry had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

April 16, 2024

They are very professional. Rachel was patient and kind. I actually bought a Honda from Rachel before. I liked her so much that I called her directly to buy this Honda. More

by ehallpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Mohr, Rachel Zastrow
Report | Print
Apr 17, 2024 -

Priority Honda Roanoke responded

Thank you so much for your wonderful review! We are thrilled that Kevin and Rachel had the opportunity to provide you with great service. We thank you for choosing Priority Honda Roanoke! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

April 16, 2024

The dealership was helpful and the salesman was knowledgeable and engaging. We appreciated that they found a car within our budget. More

by carakenney76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Ryan Pimlott, Cody Rock
Report | Print
Apr 17, 2024 -

Priority Honda Roanoke responded

Cara, Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. Jeffrey and our team appreciate your business and hope to see you again soon! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

April 16, 2024

Ryan made the whole experience of buying my first car easy-going and straightforward. Super happy with my purchase! More

by Madi Chase
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Spencer, Ryan Pimlott
Report | Print
Apr 16, 2024 -

Priority Honda Roanoke responded

Madi, we're thrilled to learn that you had an easy, straightforward car buying experience with Ryan. Thank you for sharing your review, it's awesome to hear that you're happy with your purchase! Enjoy your new vehicle, safe travels!

April 15, 2024

Ryan is incredibly patient and understanding. I'm grateful for his insight and transparency. I'm hoping to do business with him again, in the near future! More

by EclipsinS10
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Pimlott
Report | Print
Apr 15, 2024 -

Priority Honda Roanoke responded

Thank you for sharing your experience with us! We're happy to hear it went well with Ryan and truly appreciate your feedback! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

Apr 15, 2024 -

Priority Honda Roanoke responded

We're so glad to know that Ryan provided you with transparent, patient customer care at Priority Honda Roanoke. Thank you for sharing your positive feedback, we truly appreciate it! We look forward to serving you again in the future!

April 15, 2024

We found the staff very helpful and informative. Thier knowledge about the vehicals and options was certainly more than adequate. More

by tpthomas1960
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Felix, Kevin Mohr, Shane Scott, John Busher, Steve Baker
Report | Print
Apr 15, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

Apr 15, 2024 -

Priority Honda Roanoke responded

We're thrilled to know that our Priority Honda Roanoke team provided you with helpful and informative service throughout your recent experience. Thank you for sharing your review, we hope to assist you again in the future with any vehicle needs!

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