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Priority Honda Roanoke

Roanoke, VA

4.6
1,407 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,407 Reviews of Priority Honda Roanoke

April 18, 2024

Dealership isn't far from where I live. Dealership had the vehicle I was interested in. A big decision maker for me was it was in the color I wanted with the interior color I wanted too. More

by prettyrun
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julie Felix, John Wise
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

We're glad to know that our team was able to efficiently assist in finding the right vehicle for you at Priority Honda Roanoke! Thank you for sharing your positive feedback, we truly appreciate it. Safe travels in the new ride!

April 18, 2024

My experience at Priority Honda was very efficient and excellent. Brian explained everything very well. More

by CAPTIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your great experience! We're happy to hear that you received excellent customer service throughout your visit. We look forward to serving you again in the future, have a great day!

April 18, 2024

This was for a warranty issue. . 2 days to complete the service. Keeping my vehicle 2 full days. More

by act330
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Rollins, Adam Garst, Jerome Mosser, Jennifer Tucker, Brian Brantley
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

Apr 21, 2024 -

Priority Honda Roanoke responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Neal Young NealYoung@lithia.com

Apr 22, 2024 -

Priority Honda Roanoke responded

We apologize for the extended wait time you experienced throughout your service visit. We aim for efficient service in a timely manner, so it's certainly disappointing to learn that we fell short in this instance. Should you wish to discuss your experience further, please reach out directly via the contact below. Thank you, Neal Young - Service Manager - 540-427-7565

April 18, 2024

Priority Honda Roanoke has the best customer service and service team I have ever used. More

by DCMEYER76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We appreciate you sharing your great experience with our service team at Priority Honda Roanoke! We're thrilled to learn that you received top-notch customer care throughout your visit. We look forward to serving you again in the future, safe travels!

April 18, 2024

Service Advisor Jereme Mossor very Knowledgeable person He give me Updated News about My Honda Crv More

by SATISHCHATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

It's great to hear that Jerome and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We're so glad to know that Jereme provided you with knowledgeable, communicative customer service regarding your Honda CR-V. Thank you for taking the time to share your great experience, we hope to serve you again in the future!

April 18, 2024

All of the advisors in the service department are always helpful. The work is always thorough and done in a timely fashion. I really enjoy bringing my vehicle here and I am glad I purchased my vehicle from More

by ZSAUNDERS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We're so glad to know that our service team consistently provides you with quality service in a timely manner throughout your experiences at Priority Honda Roanoke. Thank you for choosing us for your vehicle needs, we truly appreciate the support! Safe travels!

April 18, 2024

We have always had exceptional service at Priority in Roanoke. The staff is professional and friendly. Taylor is awesome and goes above and beyond to help in any way she can. It’s always a pleasure to se More

by TNTFOWLER98
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Taylor and our team here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We're happy to hear that you consistently receive exceptional service from Taylor and our Priority Honda Roanoke team throughout your experiences. We strive to go above and beyond in all we do, so it's wonderful to know that this is reflected during your visits. Thank you for the review, we hope to serve you again in the future!

April 18, 2024

Great customer service. Bryan kept us updated with everything we needed to know. We appreciate he well he communicated with us, via text, phone and in person. More

by aggie k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Brantley
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your great experience with Bryan at Priority Honda Roanoke! We aim for informative, communicative service always. We hope to assist you again in the future, have a great day!

April 18, 2024

Rachel was great to work with No pressure answered all our questions. Would recommend her. On the flip side, getting an appraisal on trade in took over 2 hours, wasted valuable time. Finance rep was More

by bpcolby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Steve Waskey, Rachel Zastrow
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

While we're glad to know that you had a great experience with Rachel and the rest of our team at Priority Honda Roanoke, we apologize for the delay throughout your trade-in appraisal. We appreciate your patience throughout your visit as well as your positive feedback. Thank you for choosing us for your vehicle needs, safe travels!

April 18, 2024

I guess I can say it is the loyalty. I brought my car from a honda dealership and priority brought that dealership and still carried the warrant over. More

by RANDNSAUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins, Adam Garst, Taylor Stump, Jerome Mosser, Jennifer Tucker, Brian Brantley
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We appreciate you sharing your experience with us at Priority Honda Roanoke! Thank you for choosing us for your vehicle needs, we appreciate your continued support. See you next time, safe travels!

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