Priority Honda Roanoke

I love Larry Dunn! This is the second new Honda my family has purchased from Larry Dunn at Woodson, and he is fantastic to work with. He found the car I wanted in Tennes This is the second new Honda my family has purchased from Larry Dunn at Woodson, and he is fantastic to work with. He found the car I wanted in Tennessee and had it transferred to Roanoke within two days, he walked me through the loan process from start to finish, and he gave me a complete tutorial on my new Civic when it arrived. Thank you, Larry, and thank you Woodson Honda! More

OUTSTANDING BUYING EXPERIENCE Words cannot even begin to describe by buying experience with Woodson Honda. As soon as I walked into the dealership I was greeted by Julie Felix. S Words cannot even begin to describe by buying experience with Woodson Honda. As soon as I walked into the dealership I was greeted by Julie Felix. She was right there to say hello and offer a nice warm welcome. This was very refreshing since I had just left Duncan Honda and was treated with no respect. Julie then introduced me to Gray, who helped me really determine which Honda Accord was right for me. I had TONS of questions about the different features (especially safety features with my nieces traveling with me). Gray never once made me feel like I was bothering him; instead, he related to me, and helped me find the perfect car that fits my needs (2017 Honda Accord V6 Touring). Once we got down to the negotiating process, Julie came over and personally worked with me to get me the best price possible on the car. Next stop was finance, where the service continued to be outstanding! I work for a Fortune 100 company with more than 400k employees world wide. I happen to be responsible for our customer experience; therefore, my bar for excellent service is VERY HIGH. Most company's never impress me. I am PLEASED to say Woodson Honda has done just that, and has made a customer for life! I look forward to working with them on my service needs, and when its time to buy my next Honda! More

Professional, curteous, and fixed the factory recall. Great job as always, and I look forward to buying more cars from your very friendly sales staff and responsive service department. Keep up the great Great job as always, and I look forward to buying more cars from your very friendly sales staff and responsive service department. Keep up the great work guys! More

Super Service The service department is very knowledgeable and goes the extra mile for you and your vehicle I will be back for my next scheduled service. Great job! The service department is very knowledgeable and goes the extra mile for you and your vehicle I will be back for my next scheduled service. Great job! More

Fantastic experience We travelled from out of state to work with Julie Felix at this dealership because of our great experience with her the last time. She is honest and k We travelled from out of state to work with Julie Felix at this dealership because of our great experience with her the last time. She is honest and knowledgeable about merchandise. She works with you to make sure you are truly happy with your purchase and get a fair price. She is never pushy and has the patience of a saint. We would absolutely buy from her again. More

Great! Nice waiting room. Prompt service. Friendly people. They also had free water and soda as well as variety of snacks like chips and cheetos. Great! Nice waiting room. Prompt service. Friendly people. They also had free water and soda as well as variety of snacks like chips and cheetos. Great! More

Owner is rude, unprofessional, and immature! I only think it’s fair to give a business owner a chance to make a situation right before going public. When the owner decides to scream at you, then I only think it’s fair to give a business owner a chance to make a situation right before going public. When the owner decides to scream at you, then I think it’s time to warn the public before they get involved with the business. I called Sally Woodson, the owner of Woodson Honda, on January 24th. This was after I had left 3 voicemails on her work phone over a 2 month span with no return call. After leaving a negative survey with a representative from Woodson Honda, I finally received a phone call from the owner, Sally Woodson. We then began playing phone tag. First she left me her home number, then finally her cell phone. I finally got to speak with Sally. The conversation started with me asking if I could explain my situation at Woodson Honda from the beginning. “It began with an oil consumption issue in May”. She quickly said, “that’s too far back, if you would have contacted me then I could have done something then”. I was completely caught off guard. I then said that was just the beginning, “can I explain the whole story?” She quickly said “where did you buy your car”. I said “can I explain my story to you?”, “where did you buy your car”. I told her the location, which was not from Woodson Honda. She said "well they have their own policies for this stuff." I said I came to her because I thought it was a Honda Warranty issue. Here are a few quotes from my conversation with the owner of Woodson Honda “we were more than generous to you", "we let you use a rental car", "we lost money fixing your car.” My car was in their shop for 2 months. They let me borrow a car for the last 6 days. That’s a whole other story, but in short, the one and only guy who could work on my hybrid was out with rotator cuff surgery. The staff at Woodson Honda let me call over and over for 2 months before letting me know this was why it was taking so long. Sally Woodson said “Why do you keep coming back?” This has been my only experience with Woodson Honda. It may have felt like I kept coming back, but they had my car for 2 months. Sally Woodson said “Go ahead and write the better business bureau and the paper” I had not threatened either of these to her. Sally Woodson said “It sounds like you are trying to get something for free”. I never asked for anything for free or even a discount. I told her that I simply wanted her to know about my experience there since she was the owner. The only words I could get in were “Sally what are you doing?” “I’m trying to explain my experience so you can improve your business.” I was by no means looking for a confrontation or a free handout. Sally Woodson said “You didn’t try very hard to get in touch with me”. Keep in mind, I called her 5 times and left 4 voicemails. She never let me explain any of my experience. She immediately attacked me. I feel sorry for those who work there. I completely understand why they seem so unmotivated to do their job properly. More

Very Professional I was very impressed on how simple and professional the whole process was. I am especially grateful I had Jamal Robinson help me find the right vehicl I was very impressed on how simple and professional the whole process was. I am especially grateful I had Jamal Robinson help me find the right vehicle. He was very patient and a wonderful salesman. I would definitely recommend! More

Excellent. Added nitrogen to the tires and a general check up. All of the employees are always friendly. Every time we take our Honda in for a service, they alwa Added nitrogen to the tires and a general check up. All of the employees are always friendly. Every time we take our Honda in for a service, they always do an excellent job. . More

Professional and timely. Everyone was very professional, friendly and timely in their service as scheduled and this was at 8:00 AM! WiFi was helpful while I waited. Everyone was very professional, friendly and timely in their service as scheduled and this was at 8:00 AM! WiFi was helpful while I waited. More