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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews
Call Dealership (540) 900-6701
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3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

November 08, 2024

Dealership has a good selection but service after the sale is below average I’m very disappointed More

by cavaliers92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Report | Print
Nov 14, 2024 -

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

November 08, 2024

Polite, efficient, fully informed, Courtesy ride very helpful! Being able to check status was great. Good coordination with courtesy ride driver More

by travelfar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Strickler
Report | Print
November 07, 2024

I went a day before my appointment and they took care of me anyway. They are wonderful there and are always friendly and polite. More

by selinda24121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Selinda, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

November 07, 2024

Had an issue with warranty coverage on our 2021 Honda Pilot. Adam went the extra mile and got the issue resolved! More

by My3kcf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester, Adam Garst
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Adam delivered such a great experience! Best Regards, Neal Young NealYoung@lithia.com

November 07, 2024

Would not use my requested credit company Virginia Credit Union for which I had a loan pre approved for $60,000. He told me that Member One was a division of Virginia Credit Union. The dealership ran its loa More

by RODNEYKEISTER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Mohr, Lisa Wilson
Report | Print
Nov 14, 2024 -

Priority Honda Roanoke responded

Thank you for your review. We're sorry your visit didn't go as planned, Rodney, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

November 07, 2024

When I picked up my car another car was parked so close I could not get in A worker got in and moved my car out for me. More

by REVCOV
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

November 07, 2024

Agent worked me in on schedule even though my appointment didn't show due to some computer glitches. More

by MARVINLFOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Report | Print
Nov 11, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Marvin, for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

November 06, 2024

The service was done very nicely and on time , service was great ! I enjoy my visits here for services on my vehicle every time More

by CHIAA.K.A.CHICHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Report | Print
Nov 07, 2024 -

Priority Honda Roanoke responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

November 06, 2024

Very pleased with the service the service advisor kept me well informed as to the progress and how soon my car would be finished More

by LABONGARD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Report | Print
Nov 07, 2024 -

Priority Honda Roanoke responded

It's great to hear that you enjoyed the service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

November 05, 2024

The service department is first rate. They always do the job right and get me in and out quickly. More

by jazellesnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
Report | Print
Nov 07, 2024 -

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

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