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Priority Honda Roanoke

Roanoke, VA

4.6
1,376 Reviews

3311 Peters Creek Road

Roanoke, VA

24019

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1,376 Reviews of Priority Honda Roanoke

September 26, 2024

Service is always fast and efficient. Staff is always friendly. A pleasure to do business with. More

by BLUEHILLS111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

Service was excellent, the problem was scheduling the appointment. Made appointment online, called several days later to confirm appointment, and appointment was not there. I received an email confirming More

by 1SCOMPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unk
Sep 26, 2024 -

Priority Honda Roanoke responded

Quality customer service is always our number one priority, and we will share your comments with the team to hopefully improve future scheduling. Thank you for choosing Priority Honda Roanoke. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

Wish this dealership offered the free car wash after service like Rick Woodson Honda (previous dealership) did! More

by MELISSATINSLEY29
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Jennifer Tucker
Sep 26, 2024 -

Priority Honda Roanoke responded

Thank you for the 5 star rating. We will share your comments with the team. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

Adam takes good care of me whenever I have him. I specifically asked for him when I made the appointment More

by RUSTYKELLY1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst, Daniel Strickler
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you, Rusty! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

Enjoyable experience, no hassle, easy to deal with and knowledgeable, very happy with my purchase More

by TSTAN2547
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Waskey, Isac Henderson
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 26, 2024

The staff is super friendly and amazing. We purchased our car 2 years ago and take it for maintenance. The staff is really knowledgeable. Thank you for always being amazing. More

by brittanyb89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn Forrester, Ryan Pimlott, Adam Garst, Taylor Stump, Jennifer Tucker, Daniel Strickler
Sep 27, 2024 -

Priority Honda Roanoke responded

Hi Brittany: Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Priority Honda Roanoke to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

My experience at Priority Honda was wonderful! ! Taylor was friendly, helpful, and professional, and answered my many questions in a way that was easy to understand! The service for the car was com More

by hooverjo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Waskey, Larry Dunn, Taylor Stump
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

September 26, 2024

I would recommend you guys for someone looking for a car. This was my third vehicle that I got from you guys. Jeff did a great job. More

by FJDLWEB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I had no communication with any of those sales people. The one that I had is no longer with you guys as matter fact, the last two are no longer with you guys., Jeffrey Spencer
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you for choosing Priority Honda Roanoke. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 26, 2024

The staff here was nice and kind. They also helped clarify things that they need to know or don't understand. They care a lot about their customers. More

by NGUYENHOANGVIETNAM2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal Robinson, Jeffrey Spencer, Cody Rock
Sep 27, 2024 -

Priority Honda Roanoke responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Julie Felix General Sales Manager JulieFelix@lithia.com

September 26, 2024

Dealership in general does not follow up on customer commitments. Experienced this with sales and service depts. More

by CLEITAO954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Tucker
Sep 29, 2024 -

Priority Honda Roanoke responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

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