Priority Honda Roanoke - Service Center

Warranty Repair I had a problem with moisture seeping into my tail light assembly. I took my car into the dealership, they took pictures, got an approval to replace I had a problem with moisture seeping into my tail light assembly. I took my car into the dealership, they took pictures, got an approval to replace the lens assembly, and replaced my lens at no cost to me. The service only took about 20 minutes and I was on my way. I am very pleased with the quality service I have received at this dealership and will continue to be a returning customer. More

Rick Woodson Honda - the best I have bought several new Honda Accords through Rick Woodson Honda and have had just the best experience ever in dealing with them. From the sales an I have bought several new Honda Accords through Rick Woodson Honda and have had just the best experience ever in dealing with them. From the sales and finance people I was treated with respect and from my experience with the service department just outstanding. I just can't say enough good things about this dealership. Sure makes buying a new car a wonderful experience. I highly recommend this dealership to anyone. Stephen More

Satisfied with service I dropped off the car for inspection sticker . When I picked up the car, a gentleman talked to me about what was/was not recommended at the time. I dropped off the car for inspection sticker . When I picked up the car, a gentleman talked to me about what was/was not recommended at the time. More

The best! They always take care of us with the utmost respect and courtesy! It's always a hassel when your car needs repair but these guys never let you feel t They always take care of us with the utmost respect and courtesy! It's always a hassel when your car needs repair but these guys never let you feel that, more like an enjoyment to visit family. More

Great and fast I recommend this dealership I have purchased 3 hondas and very satisfied service department gets me in and out pretty quick very friendly nice place t I recommend this dealership I have purchased 3 hondas and very satisfied service department gets me in and out pretty quick very friendly nice place to deal with More

Sneaky Survey This is a sneaky survey. The email said there was just one question. When I answered yes, you switched me to this one which REQUIRES me to enter a t This is a sneaky survey. The email said there was just one question. When I answered yes, you switched me to this one which REQUIRES me to enter a titled review. One reason I would not recommend this service center is the policy of saying you can't do a recall repair for about 6 weeks. Yet when I need something that I will be paying for, you can always get me in within a week. I wrote to Sally Woodson about this and several other things that degrade your service dept. I never got a reply from her. I have 2 Hondas, very good cars. But I think I will have to switch to Toyotas in the hope their service dept. has more customer friendly policies and procedures. More

Super Service The service department is very knowledgeable and goes the extra mile for you and your vehicle I will be back for my next scheduled service. Great job! The service department is very knowledgeable and goes the extra mile for you and your vehicle I will be back for my next scheduled service. Great job! More

Great! Nice waiting room. Prompt service. Friendly people. They also had free water and soda as well as variety of snacks like chips and cheetos. Great! Nice waiting room. Prompt service. Friendly people. They also had free water and soda as well as variety of snacks like chips and cheetos. Great! More

Owner is rude, unprofessional, and immature! I only think it’s fair to give a business owner a chance to make a situation right before going public. When the owner decides to scream at you, then I only think it’s fair to give a business owner a chance to make a situation right before going public. When the owner decides to scream at you, then I think it’s time to warn the public before they get involved with the business. I called Sally Woodson, the owner of Woodson Honda, on January 24th. This was after I had left 3 voicemails on her work phone over a 2 month span with no return call. After leaving a negative survey with a representative from Woodson Honda, I finally received a phone call from the owner, Sally Woodson. We then began playing phone tag. First she left me her home number, then finally her cell phone. I finally got to speak with Sally. The conversation started with me asking if I could explain my situation at Woodson Honda from the beginning. “It began with an oil consumption issue in May”. She quickly said, “that’s too far back, if you would have contacted me then I could have done something then”. I was completely caught off guard. I then said that was just the beginning, “can I explain the whole story?” She quickly said “where did you buy your car”. I said “can I explain my story to you?”, “where did you buy your car”. I told her the location, which was not from Woodson Honda. She said "well they have their own policies for this stuff." I said I came to her because I thought it was a Honda Warranty issue. Here are a few quotes from my conversation with the owner of Woodson Honda “we were more than generous to you", "we let you use a rental car", "we lost money fixing your car.” My car was in their shop for 2 months. They let me borrow a car for the last 6 days. That’s a whole other story, but in short, the one and only guy who could work on my hybrid was out with rotator cuff surgery. The staff at Woodson Honda let me call over and over for 2 months before letting me know this was why it was taking so long. Sally Woodson said “Why do you keep coming back?” This has been my only experience with Woodson Honda. It may have felt like I kept coming back, but they had my car for 2 months. Sally Woodson said “Go ahead and write the better business bureau and the paper” I had not threatened either of these to her. Sally Woodson said “It sounds like you are trying to get something for free”. I never asked for anything for free or even a discount. I told her that I simply wanted her to know about my experience there since she was the owner. The only words I could get in were “Sally what are you doing?” “I’m trying to explain my experience so you can improve your business.” I was by no means looking for a confrontation or a free handout. Sally Woodson said “You didn’t try very hard to get in touch with me”. Keep in mind, I called her 5 times and left 4 voicemails. She never let me explain any of my experience. She immediately attacked me. I feel sorry for those who work there. I completely understand why they seem so unmotivated to do their job properly. More

Excellent. Added nitrogen to the tires and a general check up. All of the employees are always friendly. Every time we take our Honda in for a service, they alwa Added nitrogen to the tires and a general check up. All of the employees are always friendly. Every time we take our Honda in for a service, they always do an excellent job. . More