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Priority Honda Roanoke - Service Center

Roanoke, VA

4.7
403 Reviews

403 Reviews of Priority Honda Roanoke - Service Center

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April 18, 2024

Priority Honda Roanoke has the best customer service and service team I have ever used. More

by DCMEYER76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We appreciate you sharing your great experience with our service team at Priority Honda Roanoke! We're thrilled to learn that you received top-notch customer care throughout your visit. We look forward to serving you again in the future, safe travels!

Helpful
April 18, 2024

My coolant was empty…. They never “ topped off” like they said they would. I have had issues where no oil was in my car after oil change. More

by ourqtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

Helpful
April 18, 2024

From sales to getting maintenance done, everyone I have dealt with has been awesome. Anytime someone tells me they are looking for a vehicle, I tell them to go to Prioirty Honda. More

by MISSLILAC03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Priority Honda Roanoke responded

We're thrilled to know that you've had such positive experiences with our team at Priority Honda Roanoke! Thank you for recommending us, we truly appreciate it.

Helpful
April 18, 2024

We have always had exceptional service at Priority in Roanoke. The staff is professional and friendly. Taylor is awesome and goes above and beyond to help in any way she can. It’s always a pleasure to se More

by TNTFOWLER98
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Taylor and our team here at Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We're happy to hear that you consistently receive exceptional service from Taylor and our Priority Honda Roanoke team throughout your experiences. We strive to go above and beyond in all we do, so it's wonderful to know that this is reflected during your visits. Thank you for the review, we hope to serve you again in the future!

Helpful
April 18, 2024

Good service and Adam is a true professional, which makes my service visits very pleasant. More

by DONNAJEFFERSON58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Priority Honda Roanoke responded

We're happy to hear that you had a top-notch experience with Adam at Priority Honda Roanoke! Thank you for sharing your review, we hope to assist you again in the future with any vehicle needs.

Helpful
April 18, 2024

Dealership and service personnel finished my service on the same day in which it was scheduled. More

by JLAWW
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rollins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Priority Honda Roanoke responded

We aim for efficiency and timeliness within all we do, so it's wonderful to know that our team was able to reflect this throughout your visit. Thank you for sharing your review, we look forward to serving you again in the future at Priority Honda Roanoke!

Helpful
April 18, 2024

Very professional and knowledgeable. Good service to get free inspections and oil changes for life. More

by BWILBURN28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

We aim for professional, knowledgeable customer service in all aspects of our dealership so it's wonderful to know that this was reflected throughout your visit. Thank you for sharing your review, we're looking forward to serving you again in the future!

Helpful
April 18, 2024

Scheduling is easy, status indicator was helpful and quality of work average. Work was checked as complete but not done. More

by HPONTIVEROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Priority Honda Roanoke responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Neal Young NealYoung@lithia.com

Helpful
April 18, 2024

Service Advisor Jereme Mossor very Knowledgeable person He give me Updated News about My Honda Crv More

by SATISHCHATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Priority Honda Roanoke responded

It's great to hear that Jerome and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We're so glad to know that Jereme provided you with knowledgeable, communicative customer service regarding your Honda CR-V. Thank you for taking the time to share your great experience, we hope to serve you again in the future!

Helpful
April 18, 2024

All of the advisors in the service department are always helpful. The work is always thorough and done in a timely fashion. I really enjoy bringing my vehicle here and I am glad I purchased my vehicle from More

by ZSAUNDERS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024 -

Priority Honda Roanoke responded

We're so glad to know that our service team consistently provides you with quality service in a timely manner throughout your experiences at Priority Honda Roanoke. Thank you for choosing us for your vehicle needs, we truly appreciate the support! Safe travels!

Helpful
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