Taylor Stump
Taylor Stump at Priority Honda Roanoke
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Taylor Stump

Honda Certified Service Advisor

Priority Honda Roanoke

3311 Peters Creek Road
Roanoke, VA 24019

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4.9
20 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

2 yrs, 8 mos

Languages Spoken

English English

4.9

20 Reviews

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20 Reviews of Taylor Stump

April 27, 2024

Dealership Rating
Employee Rating

Came in for a tire warranty issue and Taylor did a great job explaining the process. More

by HADEN_JULIE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 27, 2024

Priority Honda Roanoke responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Taylor met your expectations. Thank you again for choosing Priority Honda Roanoke; we look forward to having you as one of our valued customers for many more years to come! Best Regards, Neal Young NealYoung@lithia.com

April 27, 2024

Dealership Rating
Employee Rating

Staff is always very efficient and friendly. Finished my car within requested timeframe. Thank you! More

by Nridgley61
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 25, 2024

Dealership Rating
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This is twice I get home and oil is dripping from the oil filter area mechanic needs to do a better job taking care of the customer More

by LGKOPTERDOCTER
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 26, 2024

Priority Honda Roanoke responded

We're sorry to learn of the issue you've experienced regarding the oil leak in your vehicle. This is not the standard of service we aim to provide, and we appreciate you bringing this to our attention as it will be used to improve our customer experience moving forward. Should you have any further questions or concerns, please reach out to our management at a time that suits you best. Thank you.

April 20, 2024

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Car wash has been broken over a year. Other dealerships have them in operations. Please fix More

by MARYCRV0
Service Price Transparency
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Recommend Dealer
Yes
Apr 21, 2024

Priority Honda Roanoke responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Neal Young NealYoung@lithia.com

April 19, 2024

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Excellent customer service, good notification of any extra needed service, and excellent transportation to and from work while car is in the shop. Great customer service staff. More

by NannaFisher
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Garst, Brian Brantley , Eric Hall

Apr 19, 2024

Priority Honda Roanoke responded

Thank you for taking the time to share your great review with us! It always makes our team happy to hear about our customers positive experiences. We hope to assist you again in the future at Priority Honda Roanoke!

April 19, 2024

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Employee Rating

Service was great as always. Everyone is friendly and informative. Pricing on parts are a bit ridiculous. $750 for a tail light that I was able to get the same light (OEM not aft More

by luvstbrenards
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 21, 2024

Priority Honda Roanoke responded

Thanks for sharing about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

April 19, 2024

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Employee Rating

They have been servicing my Odyssey’s since 2006 and do correct and accurate work. The only negative issue with the dealership is a scheduling issue I live too far away for the shuttle, so I need to wait a More

by CAROL158
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve Waskey

Apr 21, 2024

Priority Honda Roanoke responded

Hi Carol: Thank you so much for choosing our dealership! Please let us know if we can be of any more assistance! Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

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Found It was hard to get through to a service advisor at the Honda Dealership. More

by DLEVIN6262
Service Price Transparency
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Recommend Dealer
Yes
Apr 21, 2024

Priority Honda Roanoke responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

April 18, 2024

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Priority Honda Roanoke has the best customer service and service team I have ever used. More

by DCMEYER76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Priority Honda Roanoke responded

Thanks for sharing your thoughts about your experience with Priority Honda Roanoke. We appreciate your business and hope to see you again soon! Best Regards, Neal Young NealYoung@lithia.com

Apr 19, 2024

Priority Honda Roanoke responded

We appreciate you sharing your great experience with our service team at Priority Honda Roanoke! We're thrilled to learn that you received top-notch customer care throughout your visit. We look forward to serving you again in the future, safe travels!

April 18, 2024

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Employee Rating

From sales to getting maintenance done, everyone I have dealt with has been awesome. Anytime someone tells me they are looking for a vehicle, I tell them to go to Prioirty Honda. More

by MISSLILAC03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Dunn

Apr 18, 2024

Priority Honda Roanoke responded

We're thrilled to know that you've had such positive experiences with our team at Priority Honda Roanoke! Thank you for recommending us, we truly appreciate it.

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