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Priority Honda Roanoke - Service Center

Roanoke, VA

4.6
359 Reviews

359 Reviews of Priority Honda Roanoke - Service Center

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June 04, 2024

This last visit, I did not have an appointment and they welcomed me and provided a great service. Shuttle service was fantastic. More

by marielymsalas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Waskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Priority Honda Roanoke responded

Mariel, It's great to hear that we were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Priority Honda Roanoke! Best Regards, Neal Young NealYoung@lithia.com

June 04, 2024

Jereme not the best for 1st contact. No one called me when car was done More

by WHITTNICOLE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Rollins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Mosser
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Tucker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Priority Honda Roanoke responded

Nicole, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Jerome can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Neal Young NealYoung@lithia.com

June 03, 2024

Worse mistake of my life! It’s a good thing I purchased a warranty. My car has been in the shop almost every month since I’ve purchased it. Not sure if it’s really breaking do More

by LATONYAMATTOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Priority Honda Roanoke responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Neal Young NealYoung@lithia.com

June 03, 2024

Jennifer was exceptionally welcoming and professional. Her efficiency and personality are an asset to Priority. More

by cscg1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

Thank you for your kind words for Jennifer and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Priority Honda Roanoke. Best Regards, Neal Young NealYoung@lithia.com

June 02, 2024

Prompt service. All work was explained at check in. Friendly and knowledgeable staff were helpful. More

by GRETCH0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Neal Young NealYoung@lithia.com

June 02, 2024

Always dependable and professional. They always make you feel appreciated for being a part of the Honda family. More

by TBOWDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

Very professional. Priority Honda is outstanding. Explained work needed to be done to our vehicle very well and helpful. More

by jeffm1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

I brought car in very clean. Upon picking it up it had bird crap on hood. Dealership should take pride in keeping the cars clean. The charge for Air filter and Cabin filter is ri More

by VAFIREFYTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Garst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

Easy to schedule a convenient time for services. Easy drop off and pick up process More

by ANGELA.HARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Mosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Neal Young NealYoung@lithia.com

June 01, 2024

Great service. Looking forward to working with them in the future and possibly future purchases. More

by justde87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Priority Honda Roanoke responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Priority Honda Roanoke, We look forward to having you as a valued customer for many years to come! Best Regards, Neal Young NealYoung@lithia.com