Priority Hyundai

Had a great experience purchasing the car, but would NOT recommend dealing with this dealership for anything dealing with fiance! Lithia Motors who bought them out, still has yet to pay off my car loan wel recommend dealing with this dealership for anything dealing with fiance! Lithia Motors who bought them out, still has yet to pay off my car loan well 36 days after I traded my vehicle in nor have they canceled my extended warranty that I put in to be canceled the day after I purchased the car. The only people that call me back are two guys in the finance department there and they have not been able to help either as everything is with cooperate! Lithia Motors has not been cooperative at all. I am a teacher and this is horrible that I am making two car payments because they are dragging their feet taking care of their customers. DO NOT SELL YOUR CAR TO THEM or do a trade! More

Purchased a vehicle from this location not even a year ago and there’s an engine issue. The check engine light came on in less 24 hrs of having the vehicle! Took it back and they pretty much made us feel ago and there’s an engine issue. The check engine light came on in less 24 hrs of having the vehicle! Took it back and they pretty much made us feel like we didn’t know what we talking about because THEIR MACHINE said no issues. 8 months later the freaking engine needs to be replaced! NO ONE AT THE FACILITY WAS HELPFUL. Now looking into lemon laws and getting a lawyer. I DO NOT RECOMMEND!!!!! More

I had a great experience at Priority Hyundai! Sales associate Don Lounsbury went above and beyond to find the exact model car I wanted and delivered it sooner than promised! Sales associate Don Lounsbury went above and beyond to find the exact model car I wanted and delivered it sooner than promised! More

They definitely make you feel like your business doesn’t truly matter. The female floor manager was condescending and argumentative. We went in there ready to make a purchase and negotiate. Because of her a truly matter. The female floor manager was condescending and argumentative. We went in there ready to make a purchase and negotiate. Because of her abrasive attitude, we left. Hopefully she can get some remedial training on how to treat customers. More

I brought my 2018 Genesis G90 in for an oil change. I also asked them to look at my right front tire sidewall. It appears that the radial belt is de-laminating from the rubber and causing a bulge in I also asked them to look at my right front tire sidewall. It appears that the radial belt is de-laminating from the rubber and causing a bulge in the sidewall. There is only 16,617 miles on the vehicle. The oil change was delayed by 15 minutes as they had to send out to Auto Zone for the filter. I have had this appointment for over a month and you would think they would already have the part on hand. As for the tire, the Service Manager was emphatic about it NOT being a manufacturer defect even though there was only 16K miles on the car. I asked them to remove the tire from the rim to verify the damage and they refused but would be glad to sell me another $300 tire. I bought this vehicle from Priority based on reputation and have had all my service work done there. The oil changes for life, inspections for life and engines for life are great, but at what price? I would have expected better service. Chris Armitage 757-879-0798 More

I bought a brand new 2023 Santa Cruz in October. Here it is a month later and my engine over heats. When I went in they informed me that I can’t get a rental until they diagnose it, which could tak Here it is a month later and my engine over heats. When I went in they informed me that I can’t get a rental until they diagnose it, which could take 2 weeks. Then told me that even if they had rentals I couldn’t get one and that there is a waiting list. They told me that there are people waiting who is having engine issues. So if your looking to buy a Hyundai and one from this dealership here is your warning before you buy. Apparently there are so many car issues that they don’t have rentals to give out. I’m really saddened by this. This is my first time buying a brand new car and this is my experience. More

I have been waiting over 4months for them to fix my car. They have not provided a car for me to use and do not call with updates. When we call for updates they do not tell the truth about what the status is They have not provided a car for me to use and do not call with updates. When we call for updates they do not tell the truth about what the status is. We have engaged Hyundai USA and they don’t seem to get answers from them any better then we do. We may have to go for lemon law because they don’t have the competency to fix a sensor in my 1 year old car. For 9 years they were great to deal with. Now I would look to get a car anywhere else to avoid this aggravation. More

I was told an hour for a oil change. Checked in and was told 2 1/2 hrs. Ridiculous. Liz that works in the service center is very rude Checked in and was told 2 1/2 hrs. Ridiculous. Liz that works in the service center is very rude More

The practice of putting down NON-REFUNDABLE deposits (with the smallest of print on the order sheet) is predatory and unethical at best! The sales team said it was refundable but then had me sign an ord (with the smallest of print on the order sheet) is predatory and unethical at best! The sales team said it was refundable but then had me sign an order sheet where if you look VERY carefully, it states that the deposit is non-refundable and would be considered "payment for damages to the dealer" if the deal falls through. When I requested my deposit back, I was told in no uncertain terms "Sorry you signed a contract" and nobody in management would return my calls or emails after that. I even contacted Hyundai USA but they say due to state laws they cannot do anything. Needless to say, I will never go there or recommend them. More