Priority Hyundai

The customer service for this dealership is horrible. I own a 2018 Hyundai Santa Fe it wont start had it towed in and there talking about 1-3 weeks before they can even look at it. I have no other transp I own a 2018 Hyundai Santa Fe it wont start had it towed in and there talking about 1-3 weeks before they can even look at it. I have no other transportation. More

After two recalls in the first 2,500 miles (one trip), had to bring the Hyundai Palisade in for automatic wipers not working (with now less than 4,000 miles on it). The mechanic "couldn't duplicate custo had to bring the Hyundai Palisade in for automatic wipers not working (with now less than 4,000 miles on it). The mechanic "couldn't duplicate customer concern". When asked what they did to trouble shoot it, was told they "Took it for a test drive" (oh, on a sunny day). Asked “did they even try running a hose on it????” Apparently not – and 15 minutes later they said to come pick it up. Had brought the car in early in the morning WITH an appointment; they didn’t TOUCH the car until nearly 4 p.m.!! Why do they bother to make appointments that take weeks to get???) We picked up the car and spoke DIRECTLY with the Service Director who was condescending and would only back his people up, instead of looking into the problem. When we asked why they ran the car for 15 minutes WITHOUT THE FOB IN IT burning up my gas – he all kinds of excuses, but no answers (or offers to look into that). This is after being lied to that “updates” were being done (but the service “manager” said there weren’t any updates on the 22 Palisade yet, so when asked why 2 people told us that, he had no answer!) Went home and immediately put a hose on the windshield for OVER 2 MINUTES. Not ONCE did the automatic wipers come on or work!!! So, they obviously didn’t check it out correctly (certified mechanics??? Really????) Sent the video to the Service Director that same night who claimed he couldn’t view it (it’s on YOU TUBE!!). He decided (after he finally got back to me) and said he would order a rain sensor motor because he had a feeling that might fix it… Brought it back today (nearly a month later) and IT DIDN’T!! THIS time, they ran my vehicle WITHOUT THE KEY FOB OVER 45 MINUTES in 90+ degree heat!! He couldn’t give a decent explanation WHY they are wasting my gas, NOR did he offer (though I hinted…a lot!!!) to at least give us a free tank of gas to offset their wastefulness and our trips back and forth. NOW they have to order ANOTHER PART??? None in stock in the U.S., MAYBE some will come in a few days, maybe not for a month. Again, all excuses, and WOULDN’T DO THE COURTESY OF WATCHING THE VIDEO SO HE COULD BE INFORMED OF THE ISSUE!! I am so unimpressed with this service department. Wish I had taken the time to read all the other reviews. I would not have given them the gift of my business! Such a shame, but know that Hyundai CORPORATE WILL HEAR ABOUT THE POOR SERVICE HERE!!!! I don’t EVEN want to give one star at this point. I can “only” rate people in the delivery dept .. and they were just “okay” up until they had all our money! As for sanitizing or keeping the vehicle clean, the last time the car was in, they didn't even use s paper floor mat, let alone wipe anything down inside! More

I own a 2021 Hyundai Santa Fe Purchased 05/31/2021. This is the 3rd Hyundai vehicle I have purchased from this dealership. Current mileage is 11,000 and the vehicle is under warranty. On 05/17/2022, wh This is the 3rd Hyundai vehicle I have purchased from this dealership. Current mileage is 11,000 and the vehicle is under warranty. On 05/17/2022, while driving on the freeway., the vehicle slowed to 20 mph despite me still pressing on the gas peddle. I lifted my foot and it seemed like the car downshifted. I was able to drive a few more miles then it lost power again. This happened multiple times and especially after stopping. I could push the gas peddle all the way down and the engine would not rev normally and it felt like the transmission was in neutral. I took my vehicle in to Priority Hyundai at 1499 S. Military HWY, Chesapeake, VA. They told me it would be a couple of days before we would know anything. It is now 2 days later. My car has not been looked at by anyone. The service department tells me that they are backed up (among many other excuses) that do not interest me at this point. I had a car trip planned to begin 05/21/2022 to attend a funeral out of state. Obviously the dates for the trip cannot be changed as it is a funeral. I am getting no help from the service department. I did not anticipate car problems before my trip as this vehicle is less than a year old. They will not allow a loaner vehicle to leave thae state and they refused to allow me to have the car serviced somewhere else and have Hyundai pay for it as the car is under warranty and service must be done at a Hyundai Dealership. This is no help to me as they are saying that they cannot even look at my car until next week. This is unacceptable. I am in quite a quandry now. I do not have a vehicle to make my trip, they will not give me a loaner to drive out of state, and they will not pay for it to be serviced by another facility. I must be at the funeral on Sunday. I am deeply dismayed at the absolute failure of any type of customer service. I certainly would not have anticipated a new vehicle failing mechanically. My attempts to rectify this situation with Priority Hyundai are falling on deaf ears. The lack of real effort here is appalling. More

Try to help but poor customer service I’ve seen much better. Don’t make me go look for my vehicle after service better. Don’t make me go look for my vehicle after service More

My headlights needed to be replaced, we took the car in to get the oil changed and protective coating that also needed to be done. Oil change was done, but we were told the headlights did not come in and t to get the oil changed and protective coating that also needed to be done. Oil change was done, but we were told the headlights did not come in and they did not get to the protective coating. We were told they would call when the lights came in. After several weeks, we called and they were in. Asked the lights and protective coating to get done. They did the lights, but no protective coating. Made a third appointment for Monday, and no protective coating. Today, I called and said I was forced to take a day off from work and asked could they detail the inside of my car before or after the protective coating. I was told I would get a call back. No one called, and we picked up my car at 5. Protective coating was done…but no detail inside. I’m guaranteed a 5 star service. 🤔 not happy at all and disappointed. More

The customer service for this dealership is VERY POOR. First off, making an appointment takes a whole month. I took my Sonata to have it serviced and had to wait, for what they said, about a week for a pa First off, making an appointment takes a whole month. I took my Sonata to have it serviced and had to wait, for what they said, about a week for a part that had to come in, which wasn't a problem. After about two weeks or so I called the service department NUMEROUS times to get a hold of my service advisor (Ken) only to be told he will call back when he is available and that he is "too busy." HE NEVER CALLED BACK. When I asked to talk to another service advisor, they said all of them were too preoccupied and that they will call me back. Not sure what could possibly be more important than updating your customer about their car, it only takes five minutes or so. I NEVER received any call from this department. I was frustrated so I called the parts department myself and asked if the part was in and they said it had arrived about a week or so ago (about a whole month later from my initial visit). Now, I have to wait another whole month to take it back, just for the part to be put in. This is ridiculous. Clearly, I am no longer returning here for future servicing requests and for all of you reading, I would not suggest going here. Seems like management has not changed as a lot of previous ratings have dealt with the same issue. I am confused as to why no changes have been made considering the amount of poor feedback from YOUR customers. Seems like they do not care about customers and just want your money. More

Worst experience of my life. They broke bolts holding my steering wheel then gave it back to me like that. It’s been there two months when I went in to ask why it’s taking so long the owner slammed the door steering wheel then gave it back to me like that. It’s been there two months when I went in to ask why it’s taking so long the owner slammed the door in my face. Now they found that the mechanic also broke the steering column More

I needed warranty work on my 2020 Santa Fe due to the A/C malfunctioning. I was told there would be a 179.00 diagnostic fee charged. I explained that the car was still under warranty. The service writer disa malfunctioning. I was told there would be a 179.00 diagnostic fee charged. I explained that the car was still under warranty. The service writer disagreed and told me that even the car was a 2020, It was built in 2019. So, it was out of warranty. Now, the car came with a 5 year, 60000 warranty. I have owned the car for 20 months and have 16000 miles on it. I insisted it was under warranty and she said she would transfer me to the warranty department. The guy in warranty said "hold one please", and transferred me to finance! The finance guy was puzzled by my situation and sent me back to service because the car was still under warranty. He told me if they still give me trouble, have them call me. Service told me that I could drop off the car in late September or early October. If I needed it sooner, and since it was warranty work, I should try Checkered Flag or Hall Hyundai. So, I took their advice and called another dealership. I have to say, I will never purchase another car from a PRIORITY dealership. The little bit of money you save in the purchase price is not worth the aggravation with the service department. I would have rated the dealership 1 star but they did recommend a couple of better service departments to use in the future. More

Used Car Sales manager Rob Seaford was deceptive in regards to fixing a crack on the windshield, which I made very evident that was important before considering a purchase. His idea is fixing the crack regards to fixing a crack on the windshield, which I made very evident that was important before considering a purchase. His idea is fixing the crack was a patch, which looks exactly how it did before, and now he will not do anything further to rectify the situation. Also, prior to purchase, presentation was bad and they had to thoroughly detail the car due to dog smells and lots of hair/chewed up parts because of the previous owner’s dog, which after purchasing and then looking in cracks and crevices still remains piled up dog hair which I will have to find a detailing company that can actually due a actual thorough detailing. I now have a car payment to look at a cracked windshield and come out of pocket to clean dogs hair that doesn’t belong to me. I would not have purchased if I knew what his efforts were to “fix” the windshield and I feel they knew that and chose their words very carefully/weren’t informative to let me here what I wanted to make that sale . Our salesman Allen was helpful/friendly enough but again I felt he could have informed us on the methods of “fixing” the windshield too. I have no faith in car sales at this point and will consider hiring a lawyer. Update as of 7/21/21: I did as stated below by emailing for a resolution. Still no response, I’m convinced that was a response just to shut me up. More

Just an update on my 2015 Sonata from priority they have had the car since 4/12/21. they finally gave me a loaner car till they fix mine but now it has been just about 2 months and I still do not have the c had the car since 4/12/21. they finally gave me a loaner car till they fix mine but now it has been just about 2 months and I still do not have the car back. They are suppose to be replacing the engine and we are getting pretty fed up. The loner they have given us can not be taken any further than North Carolina in which does not leave us with any options to go visit family on a summer vacation, all our family live up north. We have gone by the dealership and my car is still sitting in the back lot, we have also called and get no answer to when we will have it back so for this reason I am reducing my rating to one star. More