Priority Lexus Newport News

When we arrived on the lot we were greeted in a very professional manner by Mr. Kevin Morgan. All of the employees were both friendly and professional and we were presented ownership of our Certified U professional manner by Mr. Kevin Morgan. All of the employees were both friendly and professional and we were presented ownership of our Certified Used vehicle in a very timely manner. We received follow up calls from Mr. Morgan to make sure everything was to our satisfaction. We highly recommend others to the dealership and to Mr. Kevin Morgan. More

We love being part of the Lexus family as long-time Toyota owners! We felt that everyone we spoke to gave us every bit of their time, answered our questions, and really listened to what our needs were Toyota owners! We felt that everyone we spoke to gave us every bit of their time, answered our questions, and really listened to what our needs were. Thank you, we will most definitely return to buy our second car in about 1 year! More

THE SALESMAN KEVIN MORGAN WAS VERY FAIR AND HONEST. HE WAS EXTREMELY ADN GAVE US AS MUCH TIME AS WE NEEDED. HIS PROVIDED US AS MUCH TIME AS WAS NEED FOR THE DRIVE DEMONSTRATION. WE WOULD HICHLY RECOMMENDE WAS EXTREMELY ADN GAVE US AS MUCH TIME AS WE NEEDED. HIS PROVIDED US AS MUCH TIME AS WAS NEED FOR THE DRIVE DEMONSTRATION. WE WOULD HICHLY RECOMMENDE HIM More

This Dealership not only paid my vehicle off, but offered exceptional service with a genuine kindness and concern for my needs. Thank you so much Mohammad Myassi! exceptional service with a genuine kindness and concern for my needs. Thank you so much Mohammad Myassi! More

My husband and I had an initial negative impression of Charles Barker Lexus Newport News from over one year ago. However, we were referred to Mohommed and decided to give the dealership another try, as t Charles Barker Lexus Newport News from over one year ago. However, we were referred to Mohommed and decided to give the dealership another try, as they had the Lexus RX 350 on the lot that we wanted. Mohommed far exceeded our expectations for this transaction! Mohommed was thorough and treated us like royalty! We did not spend a lot of time haggling - and we felt that the purchase price was fair. We got the "red carpet treatment," a full tank of gas, pumped by Mohommed, and all of the personalized settings set. Dealing with the finance department was also a pleasant experience as well. I would highly recommend this dealership and especially our new friend, Mohommed! More

Outstanding customer service - I contacted Kevin in March with interest in a model that wasn't available anywhere. He called me in early August when the first one appeared, and drove to get it for me to see. with interest in a model that wasn't available anywhere. He called me in early August when the first one appeared, and drove to get it for me to see. Other dealerships did not even return my phone call. So I rate his follow through as top notch! And I happily bought the car on the spot. More

We were greeted at the door and, from that point on, encountered superb people with a sincere friendliness and interest in ensuring that our expressed needs and desires to find a pre-owned vehicle were encountered superb people with a sincere friendliness and interest in ensuring that our expressed needs and desires to find a pre-owned vehicle were met! After John Keck spent some time talking with us about what brought us to Charles Barker Lexus and got to know more about our background and family, he was able to match us up with an ideal car within our price range. Other staff members were very friendly and took time for more than just a perfunctory "hello"; when we returned the next day to finalize our purchase, they remembered us and, again, were enthusiastically pleasant. The business paperwork was handled efficiently, at no time did we feel pressured, and familiarization with operating the vehicle was done with care and completeness by John. His follow-up via e-mail was a nice added touch, stating to call him anytime we had questions! All in all, we are completely satisfied with our experience purchasing a certified pre-owned Lexus LS 460 at Charles Barker Lexus in Newport News. We highly recommend this dealership and John Keck to all!! Sincerely, Ken and Jeri Engebretson Yorktown, VA More

What a great experience! I bought a Lexus CT200h. As soon as I walked into the dealership I knew I had picked the right place. Everyone was very friendly and welcoming. I worked with Mohammed to order the ca as I walked into the dealership I knew I had picked the right place. Everyone was very friendly and welcoming. I worked with Mohammed to order the car I wanted, and when it came in, he walked me through using all of the features. Doing the paperwork was a breeze and there was never even a bit of pressure. This is the way buying a car should be!! I HIGHLY recommend Mohammed Mayassi and the whole crew at Charles barker Newport News. More

We are having trouble with the satellite radio in my wife's 2010 RX350 (have had it less than a year). I have called service three times only to be told that there was nobody available to talk to me so wife's 2010 RX350 (have had it less than a year). I have called service three times only to be told that there was nobody available to talk to me so I have left a message each time. Never has anyone returned a call from my messages. I have called the Richmond Lexus dealer and they have told me that they are very willing to take over the service of her car and that I should bring it in right away and they will replace the radio. More

This is the third Lexus we have purchased from Charles Barker Lexus in Newport News and have yet to be disappointed with the sales, service and customer service staff. The helpful sales associates and fi Barker Lexus in Newport News and have yet to be disappointed with the sales, service and customer service staff. The helpful sales associates and finance staff we dealt with were first rate and worked with us to get us the car we wanted. I would highly recommend this dealership. More