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Priority Lexus Newport News
Newport News, VA
717 Reviews
At Priority Lexus Newport News, it’s our mission to provide the drivers of Newport News and all surrounding areas with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. We are your premier Newport News dealer. Priority Lexus Newport News News serving Newport News, Williamsburg, York County, Hampton, and Poquoson.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 717 reviews
September 21, 2026
Priority Lexus stay ready so they never have to get ready with great customer service! They come second to no one. with great customer service! They come second to no one. More
by Jusdoo1
Employees Worked With
Other Employees :
Darrell in the service dept great customer service
September 18, 2026
I received great service when I took my new Lexus for the six month service. Check in was quick. The service staff sent detailed reports on the service and the vehicle was washed. six month service. Check in was quick. The service staff sent detailed reports on the service and the vehicle was washed. More
by ken.spencer49
Employees Worked With
September 16, 2026
Very easy to get service appointment, quick check in, friendly service personnel and great service. friendly service personnel and great service. More
by jsjellis
Employees Worked With
September 16, 2026
Kyera was pleasant on arrival. Was only there for tire rotation and state inspection, so not much to work with yet. Time of completion for such a small task was fair with a sched Was only there for tire rotation and state inspection, so not much to work with yet. Time of completion for such a small task was fair with a scheduled appointment. Will try them again. Mike More
by harley99fl
Employees Worked With
September 14, 2026
It’s clean Mr. Edwin was polite and respectful and helpful. Very informative and very knowledgeable on the topics of Lexus Edwin was polite and respectful and helpful. Very informative and very knowledgeable on the topics of Lexus More
by shelbyj34
September 12, 2026
Went in for oil change which was good but at the end of service they locked my keys in the car which made me late for work.Woukd be great if they could have compensated me something for their mistake. I do service they locked my keys in the car which made me late for work.Woukd be great if they could have compensated me something for their mistake. I do have a video of the situation. More
by tammylong8192
Employees Worked With
September 10, 2026
Great customer service very knowledgeable of the vehicle that you are purchasing. No pressure in buying a vehicle. Taylor went out of his way on a rainy night to show us the vehicle we were looking for. The that you are purchasing. No pressure in buying a vehicle. Taylor went out of his way on a rainy night to show us the vehicle we were looking for. The finance team working with Brandon showed exceptional service knowledgeable of finance portion of buying a car. it was easy and we were not at the dealership all night. More
by caj95saj
Employees Worked With
Taylor and Brandon
September 10, 2026
Great service and patience the sales person had was appreciated. I will recommend this location to others 😊 appreciated. I will recommend this location to others 😊 More
by Jyarneeseca
Employees Worked With
September 08, 2026
We had a great Experience with Michael. He was very knowledgeable about cars. Taylor was very helpful with the technology part. We’ve worked with Amanda and Matt before so that went well. W He was very knowledgeable about cars. Taylor was very helpful with the technology part. We’ve worked with Amanda and Matt before so that went well. We stayed with Lexus again partly because of the customer service on the sales side and definitely because of the Vehicle Service Department. More
by Teeteewhite65
