Priority Lexus Newport News - Service Center

Service manager Kyera was pleasant, attentive and thorough. Work on my car was done quickly. The waiting room had snacks and drinks, but it needed a separate area for those who needed to hold long thorough. Work on my car was done quickly. The waiting room had snacks and drinks, but it needed a separate area for those who needed to hold long talks on their cell phones. Overall, I was impressed, and I will return for our next service appointment. More

Great experience, vehicle was ready earlier than requested. Latoya Gleason makes the customer service pleasant. requested. Latoya Gleason makes the customer service pleasant. More

Excellent service and ready when promised. I especially appreciated to have the car cleaned and washed on a cold morning. I especially appreciated to have the car cleaned and washed on a cold morning. More

My experience on having my 2024 RC 350 F Sport serviced on Saturday was from a 1st Class Service Department and Merchandise store. Great communication from everyone i encountered especially from the Servic on Saturday was from a 1st Class Service Department and Merchandise store. Great communication from everyone i encountered especially from the Service Rep "Latoya" who displayed friendliness, attentiveness and great customer service skills throughout! Bravo Zulu! Be seeing y'all again at the next service. More

Staff was polite and professional. Work was done in a timely manner. Lounge was comfortable. Work was done in a timely manner. Lounge was comfortable. More

They quickly identified my car’s problem and fixed in two days. I also got a loaner car to drive when they were fixing my car. People are friendly and professional. days. I also got a loaner car to drive when they were fixing my car. People are friendly and professional. More

Knowable service people (service writer and technician) . Waiting area was very clean. When I came in I was told it would take about an hour or hour and half and I was out in just over the hour. Taylor, my Waiting area was very clean. When I came in I was told it would take about an hour or hour and half and I was out in just over the hour. Taylor, my sale man came buy and checked to make sure I was being taken care of.. More

Prompt service and courteous service. Good communication. Receiving a video of the service was a nice touch. Good communication. Receiving a video of the service was a nice touch. More

The Customer Service team are certainly experienced, providing outstanding customer relationship and wonderful wonderful demeanor. I love bringing my car here for service providing outstanding customer relationship and wonderful wonderful demeanor. I love bringing my car here for service More

Dealership was courtesy and establishment was clean things were done in a timely manner enjoyed the service things were done in a timely manner enjoyed the service More