Thank you for changing oil and state inspection.
You guys are always doing a great job. I am satisfied of your service.
You guys are always doing a great job. I am satisfied of your service.
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by Yunor
Service Price Transparency
Great service well informed good clean facilities and
willing to work with you and satisfy every customer questions
willing to work with you and satisfy every customer questions
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by Ruffin_10
Service Price Transparency
Jun 19, 2026 -
Priority Lexus Newport News responded
Thank you for choosing Priority Lexus Newport News! We are happy the team made the experience easy and comfortable. We look forward to helping you again!
They found a fault in my lane keeping assist function and
identified the fix. They ordered the parts and made the repairs in a timely manner. They provided a loaner car of the same model. All went well.
identified the fix. They ordered the parts and made the repairs in a timely manner. They provided a loaner car of the same model. All went well.
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by ken.spencer49
Service Price Transparency
Jun 19, 2026 -
Priority Lexus Newport News responded
Hi Ken, we're glad our team could assist with your lane keeping assist function at Priority Lexus Newport News. We appreciate your feedback and wish you safe travels ahead!
We were treated very well by Edwin and happy with his
continued contact with us on what was going on with my car.
continued contact with us on what was going on with my car.
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by liza9roy
Service Price Transparency
Jun 19, 2026 -
Priority Lexus Newport News responded
We're delighted to hear that Edwin kept you informed and made your experience a positive one. Thank you for choosing Priority Lexus Newport News!
Was greeted politely when I drove in for service.
Excellent customer service car is great.
Excellent customer service car is great.
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by tremar0105
Service Price Transparency
Jun 18, 2026 -
Priority Lexus Newport News responded
Thank you so much! We are thrilled to hear that you were greeted politely right from the moment you drove in and that you received excellent customer service. It is also wonderful to hear that your car is running great!
We truly appreciate your business and look forward to providing you with another seamless, welcoming experience on your next visit!
Darrell was great kept me posted through the whole
process,great work performed in a timely fashion
process,great work performed in a timely fashion
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by johnpolson5
Service Price Transparency
Other Employees Tagged:
Darrell, Paul
Jun 12, 2026 -
Priority Lexus Newport News responded
Thank you so much for the wonderful feedback!
We are thrilled to hear that Darrell took great care of you and kept you well-informed throughout the entire process. It is fantastic to know the work was completed beautifully and in a timely fashion.
We truly appreciate your business and look forward to working with you and Darrell again on your next visit!
Upon arrival I was politely welcomed by several
employees. I had planned on leaving my car and returning after the service was completed. It only took about 10-15 minutes to complete the necessary
employees. I had planned on leaving my car and returning after the service was completed. It only took about 10-15 minutes to complete the necessary paperwork for the loaner car, do a walk around and familiarize my self with the car. The "loaner car lady" (I forgot her name) was great. While I was at home I received a video from the technician showing the areas of the car that he was checking along with a recommendation. I'm very satisfied and confident with the quality of the work. I will not hesitate to use their services again.
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by bmc1013
Service Price Transparency
Other Employees Tagged:
Darrell, The light skinned woman with tatoos, gentleman who moves the cars (we talked about my NY Knicks)
Jun 11, 2026 -
Priority Lexus Newport News responded
Thank you for choosing Priority Lexus Newport News and sharing your feedback. We look forward to serving you again. Safe travels!
The technicians and all other employees were very polite,
courteous, and helpful in every way. I would recommend this dealership very highly.
courteous, and helpful in every way. I would recommend this dealership very highly.
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by Carloyn
Service Price Transparency
Jun 09, 2026 -
Priority Lexus Newport News responded
Thank you for recommending Priority Lexus Newport News so highly, Carolyn! It is fantastic to hear that the whole crew left a great impression and earned your five-star review. See you next time!
To pricey, $100 labor charge for everything.
$100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/
$100 install parking light, $100 remove engine cover (2 bolts), $100 install wiper blades, &100 lnstall pvv value. Asked to talk to mechanic, told n/a. Will not return, too expensive to repair minor jobs
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by jberryjw
Service Price Transparency
Jun 08, 2026 -
Priority Lexus Newport News responded
We appreciate your feedback and understand your concerns regarding our labor charges. We aim to provide fair pricing, but we clearly missed the mark for you. If you'd be open to discussing this further, please reach out so we can better understand how we might improve your experience moving forward. Thank you, Priority Customer Relations - feedback@priorityautomotive.com
Service was performed in a professional and timely
manner. Personnel were friendly and waiting area was comfortable.
manner. Personnel were friendly and waiting area was comfortable.
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by dmumford
Service Price Transparency
Other Employees Tagged:
Darrell
May 28, 2026 -
Priority Lexus Newport News responded
Thank you for sharing your feedback about our team! We appreciate your business and hope to see you again at Priority Lexus Newport News.
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