Priority Nissan Chantilly

I love working with Stacey because I don't feel patronized she actually listens to my concerns and when I am done talking she offers suggestions on what could be done. To put things in perspective patronized she actually listens to my concerns and when I am done talking she offers suggestions on what could be done. To put things in perspective I had started using Chantilly Nissan before Stacey was hired. The person who I assume she replaced was very patronizing to the point where he asked me if I was sure I did not put diesel fuel in my truck. Needless to say I was not a happy camper but he is now gone and Stacey is in his place. I have had nothing but good experiences working with Stacey and my husband and I are never disappointed. I made the mistake of going somewhere else for an issue with my truck and found that I ended up back at Chantilly Nissan where I should have gone in the first place. Lesson learned. Although I live in Woodbridge I am very happy with the customer service I receive and the work that is done so the distance is not a factor. Please relay to Stacey that she is doing a fantastic job and to keep up the good work. More

From the momment I stepped into the dealer I felt as though it was the right place to be. Everyone that I came into contact with was so nice and helpful at that momment I did not care if I got a great though it was the right place to be. Everyone that I came into contact with was so nice and helpful at that momment I did not care if I got a great deal or not, I knew I was going to buy there but getting a great deal was just the iceing on the cake. More

Stacey King rocks! She is an invaluable asset to Victory Chantily Nissan. She is always there to help me there! I absolutely love to work with her. She always keep me apraised on my 350Z whenever I take Chantily Nissan. She is always there to help me there! I absolutely love to work with her. She always keep me apraised on my 350Z whenever I take it in for service. The last time I took my car in for service, the sales person that I work with fall ill and Stacey, bless her heart, picked up the slack even though she did not own my case. I sure hope that the management at Victory knows what a gem they have in Stacey King. She would be the reason I would return to Victory for service. More

Stacy King is extremely helpful with anything that I ask her to do for my car and always gets everything done on time if not earlier. Stacy always greets me with a smile and consistently makes me feel like her to do for my car and always gets everything done on time if not earlier. Stacy always greets me with a smile and consistently makes me feel like I am her only customer. I have complete trust in the service that Stacy provides me and I never doubt that I am getting a good price for the service she provides for me. More

Claude was great he came in on his day off to meet with me. He was patient and understanding. I have and am in the customer service business in child care so I know how important it is to make sure that yo me. He was patient and understanding. I have and am in the customer service business in child care so I know how important it is to make sure that your customers are always happy and that you meet all their needs. He was thorough and very encouraging as well as friendly. I would definitely recommend him to my friends or co workers..Thank you again Claude and also Alex.. More

Michelle did a great job! She represents the service department very well with her approach to customer service. I have been very pleased with my service requirements at this dealership. The service d department very well with her approach to customer service. I have been very pleased with my service requirements at this dealership. The service department was recommended to me by a friend who drives over 45 minutes to their car serviced here. Michelle made sure that my recommendations are equally strong. More

Excellent service, very professional and pleasant. I was greeted by the staff in a friendly manner and I have always brought my car to this dealership for minor services like oil changes and tune-ups. Thank greeted by the staff in a friendly manner and I have always brought my car to this dealership for minor services like oil changes and tune-ups. Thanks so much for your continued hard work and commitment to service. More

I cannot thank Stacey King enough, as she's been very helpful for service visits. She is the person to go for, if your car needs a checkup or regular routine service. My Frontier has been here for regula helpful for service visits. She is the person to go for, if your car needs a checkup or regular routine service. My Frontier has been here for regular oil changes and such, and a alternator problem. While that could be frustrating, actually it is, Stacey went out of her way to make the issue as least stressful as possible. She constantly advises you of any delays, and is very professional about making sure that the problem is corrected. Today she arranged for a rental car as my truck needed some maintenance, and once again proved why she's such a valuable employee of this dealership. In fact, no offense to anyone else who works here, as they are all good people, but Stacey is the cream of the crop. Thanks again to Stacey! More

I went to Nissan of Chantilly after I saw an online listing for a 2010 Nissan Rogue. I was greeted by salesman Chris Kraus at the door and asked him if the vehicle I saw online was still available. He listing for a 2010 Nissan Rogue. I was greeted by salesman Chris Kraus at the door and asked him if the vehicle I saw online was still available. He replied "let's go to my desk and I'll check". Once at his desk he began to ask me questions, like what colors I wanted and what options I would like to have. Then without ever touching his computer he says "the rogue you saw online is gone, you see the ones online are priced really good and sale really fast, the Internet team can't keep the website updated". Then he tells me let's go outside and see what we have. Once outside he tries to up sale me on a more expensive model. I quickly told him "no, I know exactly what I want and have already told you". Chris then says well we don't have anything that you want here but we can get it for you. We go back inside, agree on a price and the color I want (white). He leaves to talk with a manager and comes back and says "congratulations !! You have a car" He found a white one and they are bringing it in now, but it will take a few hours. We proceed with the paper work get the financing and everything done. We were give the vin# and we looked it up on our iPhones.... There it was our white Rogue. Everything was great!!! Then after all the paperwork was done, Chris comes in and says the car won't be in tonight but you can come back tomorrow and we will have it ready for you. I thought, no problem. We called Chris the next day and asked if it was ready for us to pickup. He said "we are going to have to change the paper work when you come in, we weren't able to get you that Rogue, but we found another white one. It will be here by 8pm tonight". Again, I felt like a bump in the road but no big deal. About four hours later Chris calls me and says " We found two white Rogues one has 4200 miles on it and the other has 410 miles, which one do you want?". At this point I am starting to get mad, what new car has 4200 miles on it? I said I'll take the white one with 410 miles. He says ok, they are bringing it in now, will be here in two hours. Two hours pass and Chris calls me. "your car is here, it's ready for you to pick it up. But I just now found out, it's not white it's grey" At this point I had enough of the lies!!! I told him the deal was off and that I would be in to pick up my check for the down payment. Chris then HUNG UP ON ME!!!!! I called the dealership and asked to speak with a manager, I was told he was with a customer, I said I would hold. I was on hd for 15 minutes then disconnected. I called back again and asked to speak with the manager, was put on hold again fir 10 minutes, the the receptionist laughs and hangs up on me. So I call back a third time and ask to speak with the manager, the receptionist say "He doesn't want to speak with you" and hung up on me. I wil NEVER recommend the dealer to ANYONE!!!!!! there are tons of Nissan dealerships in NOVA please go somewhere else!!!! By the way, one week later the same rogue I saw online that attracted me to this dealership is still on their website as available. More

Recently I had been in the Market for New Black 2010 Nissan Rogue S360 AWD, and the dealerships around me had no stock or were unwilling to work with me on a price that I thought was reasonable. My brot Nissan Rogue S360 AWD, and the dealerships around me had no stock or were unwilling to work with me on a price that I thought was reasonable. My brother-in-law is from the DC area and talked to a few dealerships there. We spent 2 weeks talking and negotiating with different dealerships, until we had a few that seemed like they were in the price range I was looking for. My first stop on Friday Night was Koons Nissan of Falls Church. There we had been speaking with Harrison, who had promised a price for a Rogue S360, but when I go there, he said that he had been mistaken and it was $2000 more and it was for the base model Rogue S…we said “no thanks, we will go to one of the other dealerships we spoke with” and he said that his sales manager wanted to meet us. The sales manager was arrogant, disrespectful, and rude; he laughed at our price, and said if we get one for that price, to “bring it past.” I WOULD NEVER BUY A CAR FROM THESE GUYS… Our next stop was Brown’s Fairfax Nissan. Here we spoke to James, he appeared to be a good guy, he was willing to work with our offered price. They had the car on the lot, but in order for him to sell it at the price we had offered, we had to agree to purchase the “Appearance Package,” which was wheel locks, some cheap rubber edging on the doors and wheel-wells, and a god awful giant pin strip right up the side. I told him I didn’t want it, but he said it was already on, and it would cost $250 to take it off…To James’s credit, he appeared to know the package was ridiculous, but said that is what he needed to do the deal. We went for a walk to see the car on the lot and the pin stripe made a huge difference and there seemed to be some confusion as to how much residue would be left on the car if it was removed. We told James we were going to look around, but I would have come back to them if I needed to, because, besides the ridiculous request, everyone there seemed to be honest… The next morning, we went to Nissan of Chantilly. We spoke with Justin here, who initially seemed great. We told him what we wanted, a Black Rogue 360, and he said he had none on the lot, but he could find one no problem. We had spoken to him before, and told him what I wanted to pay, he said that we wouldn’t know for sure until he found one. Then he came back and said there were none in the region. We explained that we closed a dealership the night before, where they had two, and he said that they aren’t showing up in the computer and they must have listed them as sold to get credit from Nissan and then hoped to sell them before people find out, what he described as a common practice from Brown’s (I have no idea if this was the case, but that is what he said…not that I believe anything that he said was true at this point). My brother-in-law got on the phone immediately to Sheehy Nissan in Manassas (our next stop) and she said she had one that came off the truck the night before. While my brother in law was making calls, Justin led me to the lot to try and sell me what he had there. I explained that I wanted what I wanted, and he said “you gotta work with me! I promise we can give you a bangin’ deal.” I explained that I wanted an AWD and none of the vehicles here were AWD. He continued to make a case for FWD until my brother-in-law walked up and said that another dealer had one. We walked back inside and I was collecting my things and he came over and said, “good news, we found one” which really pissed us off, because at this point we realized they were lying about not being able to find us one, just to get us to buy the cars on the lot. We told him we were going to move on and he got really defensive and wrote my lowball figure on paper and said, “we have one for you, sign that and that is what we will sell it to you for,” but at this point, why would I have trusted anything he said and committed to a purchase before seeing the car…we moved on… So our next and final stop was Sheehy Nissan in Manassas. Here we dealt with Jenifer, who was extremely pleasant, but walked VERY FAST…She showed me the car I wanted. It had Kick-plates along the doors that looked really great. I compare that to the “appearance package” something that the dealership adds on, that they can overcharge you for, but instead of cheap and unnecessary, these looked clean and sharp. The price was not as low as I had hoped to start with, but we negotiated until it was very close to my original offer, and I saw the car I was buying before I bought it. I never felt like they were trying to get something over on me. And over all I was extremely happy. So it took 4 dealerships and 4 varying levels of satisfaction or dissatisfaction, but I got my car near the price I wanted it and I couldn’t recommend Sheehy Nissan of Manassas more. I drove my Rogue S360 the 220 miles home today and I couldn’t have been happier. More