Priority Nissan Chantilly

Slow leak in one tire. We dropped off our 2017 Murano (our 3rd one) for a very slow leak in one tire. The tech troubleshot it and couldn't find it. He tried to convince my We dropped off our 2017 Murano (our 3rd one) for a very slow leak in one tire. The tech troubleshot it and couldn't find it. He tried to convince my wife it was temperature related. When she asked why it only happens to one tire he went silent. I contacted service, while they still had the car, and explained it was the fourth time I had to add 8 PSI after about a week. They still returned the car with no trouble found. And to top it off they couldn't even fill the orginial equipment tire with nitrogen because they don't carry it. They can't even support the products they sell! We're done. Lp & CM More

Sold car with engine & radiator issues Purchased a vehicle and 8 months later the vehicle was trash but still had to pay off a lioan for $2700. Took the car in to priority Nissan for a wint Purchased a vehicle and 8 months later the vehicle was trash but still had to pay off a lioan for $2700. Took the car in to priority Nissan for a winter check up and a week later the vehicle was smoking on the highway.. when I called them back to find out what "inspection" they did, was told that it was just a visual look. I don't mind if that is how they conduct business but let the customer know in advance that this is not a thorough inspection. So today I am out $3000 and no car. Also they never transfer the title to the bank. I have to now do a run around in search of where the title of my car is because the bank that gave the loan for the car is claiming that they don't have the title. When you call the the dealership, I get a rude employee that tells me that I have to call back on Monday. When I called Sang the salesman, he said there is nothing he can do. What a waste of time and money. I purchases a vehicle from Benz, across the street from this dealership and I receive all paperwork in timely manner and a thorough diagnosis of the vehicle. When there was a problem, the Manager stepped in resolved the matter...that's customer service. More

Worst service despite charging exorbitantly Recently i gave my Nissan Rogue for 15 K miles service and they changed the good working wiper blades to a stupid one which broke not once but twice. Recently i gave my Nissan Rogue for 15 K miles service and they changed the good working wiper blades to a stupid one which broke not once but twice. i have to take trips to dealership for 4 times to change the wiper blades. More

Fair Service to a Customer who likes wrkg on his own Nissans Jessie Bussard is the go to person at Priority Nissan. I will be visiting Jessie again for all my Nissan service needs. Jessie was very fair and und Jessie Bussard is the go to person at Priority Nissan. I will be visiting Jessie again for all my Nissan service needs. Jessie was very fair and understanding with my needs with my 2001 Sentra. Thanks Jessie, Keep Doin' what you do for Us the Customer. :) More

Responsive, professional Sales team! It has been a little over a week since I bought my new vehicle and am very satisfied with the knowledge, expertise and team work demonstrated by my sa It has been a little over a week since I bought my new vehicle and am very satisfied with the knowledge, expertise and team work demonstrated by my salesman, Don Pargoff. Although I had been looking at vehicles for several weeks, I decided to stop at this dealership at the last minute during a weekend and easily made an appointment to test drive the 2017 Rogue. Donald Pargoff was knowledgeable, relatable and he did not talk down to me or create a high pressure situation. He was patient and extremely responsive - including answering my follow-up questions by text - which I later learned, was during his day off. In his absence, he also provided me with names for other team members that could help me as I was having trouble deciding on interior color combination/trim level. More

Quality is their middle name -- Chantilly Quality Nissan I will buy my next Nissan here because they give me the highest quality service possible from top personnel including Jennie, Stacy & host of others I will buy my next Nissan here because they give me the highest quality service possible from top personnel including Jennie, Stacy & host of others More

Happy Norfolk Lady Don ahd Alan were great they worked with me and treated me EXCELLENT.They made the trip worth making it. I'm very appreciative of the honest salesmen Don ahd Alan were great they worked with me and treated me EXCELLENT.They made the trip worth making it. I'm very appreciative of the honest salesmen they were. My last priority purchase was nothing like this so they did a great job bringing me back into the family More

Josh Cochran - Incredibly Unprofessional, Rude, Racist?. At roughly 5:45 pm on Friday 11/4/2016 I walked into the Chantilly Nissan dealer after speaking to a very very pleasant sales rep " John O". I met wit At roughly 5:45 pm on Friday 11/4/2016 I walked into the Chantilly Nissan dealer after speaking to a very very pleasant sales rep " John O". I met with John O, and as we had discussed my desire to check out a GTR they had at the dealer, he informed me they actually had two. As this was my last stop on a day of car shopping where I had been test driving m5's, and Audi's I was looking forward to driving what I knew was going to be an amazing car, A couple of my friends have had them previously and I found the M5 specifically lacking in that power department so I had high hopes the GTR would make my decision for me. Both of the GTR's were in the showroom itself, I of course noted this and while speaking to John apologized as I would need to take one for a test drive, and asked to schedule a drive for the future as I would not expect them to move the showroom around at that moment. John said the person that would schedule that would be the sales manager, Josh Cochran. we walked toward the front of the dealership and the manager was walking in, he greeted me enthusiastically as you would expect any sales manager would, I explained that I was here to look at the GTR's and would like to schedule a test drive, I then asked him what I can provide to him to make that happen. This is where things go down hill fast, I do realize this is a 100k+ car, I had been looking at 100k+ cars all day, I believe josh looked at my tan skin and was less than personally happy at that. What he of course does not know is I own a few business, that have a decent level of success, and purchasing a GTR is actually a step down for me payment wise, I figured I may have to show bank statements, business accounts, xxxx my companies credit card limits are more than enough to buy the car, but thats really irrelevant as he did not even humor the idea, with a level of absolute unprofessionalism, and just simple hate / disgust that I have never heard before he said " the only way for you to test drive this car is to buy it" I may not be the best at detecting sarcasm, but what I detected was racism, I just began walking away as nothing can be said to deal with those types of people, when I was a few steps out all of the other dealers attempted to speak to me to calm down the situation, and he did as well, only to restate that the only way I would get a test drive was to buy it. buy a 120k car without a testdrive? yeah right. So I simply left the dealership. As I was sitting in my car writing a review to warn away anyone else from this dealership John came out and apologized for the situation and did what he could to calm everything down, hes great, and he is highly recommended, if only he worked somewhere else that wouldnt support someone like josh chochran. another salesman came out as welll and apologized / attempted to fix the situation. I explained the damage was done. Josh Cochran himself then came out and attempted to do something, i dont know what it was, as I was not going to humor any further insults/hate from someone like him. I let him know he should get away from my car and leave me alone. He then stated I needed to leave his lot. I told him I would leave his lot when I was done writing this review, He said something to the effect of " I dont care about reviews, review whatever you want" so there you have it. from the horses mouth, this man, this absolute rude person, doesnt care about reviews. Perhaps someone with some actual respect for people at his dealership will. More