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Priority Toyota Springfield

Springfield, VA

Overview
Reviews
4.6
619 Reviews
Call Dealership (703) 269-1400

7601 Loisdale Rd

Springfield, VA

22150

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Showing 619 reviews

July 24, 2026

Khayal has been amazing every time I have been to Toyota and he has been my agent. He is very customer oriented, polite, informative and friendly. We need more people in customer service like him. More

by GER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khayal
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July 24, 2026

Quick appointment. Service agent listened and replayed what I wanted from service appointment. He took time and was patient with my questions. More

by Debra.barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold
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July 23, 2026

Always excellent professional service. Dwayne and the other gentleman who assisted me explained in detail what was needed, and thecway foward. I feel confident and safe knowing all expec More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne would know I forgot. , Dwayne McClain
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Jul 24, 2026 -

Priority Toyota Springfield responded

Janice, it's fantastic to hear that Dwayne and the team provided clear and professional service. Thank you for choosing Priority Toyota Springfield!

July 21, 2026

Very good service! Adequate explanation and answering. I was able to get Safety Inspection done for my Toyota Sienna XLE Front-Wheel Drive Minivan More

by T1Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Bell
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Jul 22, 2026 -

Priority Toyota Springfield responded

Thank you for choosing Priority Toyota Springfield! We're glad we could assist with the safety inspection for your Toyota Sienna. We hope to serve you again with any future needs. Drive safe!

July 21, 2026

I find they are honest and trust them on repairs which I just had done. Only place I have my car serviced twice a year. More

by Grandma of 7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Nelson
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Jul 21, 2026 -

Priority Toyota Springfield responded

We’re honored to be the only team you trust with your vehicle! Thank you for choosing Priority Toyota Springfield! See you next time!

July 20, 2026

The process of checking in my car for service was efficient and courteous, as was the bill paying and picking up the car. More

by ???
Recommend Dealer
Yes
Employees Worked With
Dwayne McClain
Report | Print
Jul 21, 2026 -

Priority Toyota Springfield responded

We are delighted that you enjoyed a seamless service experience from start to finish! Thank you for choosing Priority Toyota Springfield and sharing your feedback.

July 20, 2026

I bought my Prius C from this dealer. They have been wonderful throughout my journey. Love my little red car. More

by jewelgg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne McClain
Report | Print
Jul 21, 2026 -

Priority Toyota Springfield responded

We're so happy to hear that you've had a wonderful experience with our team throughout your ownership journey. Thank you for being part of the Priority Toyota Springfield family! We look forward to seeing you again on your next visit!

July 19, 2026

Service was fast and thorough. CSR Mike Nelson was friendly and helpful. Recommended service was unnecessary but easily delayed. More

by jgovern1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nelson
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Jul 20, 2026 -

Priority Toyota Springfield responded

Thank you for sharing your experience with Mike at Priority Toyota Springfield! We look forward to working with you again in the future!

July 19, 2026

Wrong and very expensive diagnostic. We already did everything which they diagnosed except booster and they gave the price $3408.58. I will never go to this dealership again. More

by amic7861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arnold Lozano
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Jul 23, 2026 -

Priority Toyota Springfield responded

We recognize how frustrating it can be when service recommendations leave you questioning the value or accuracy of the information provided. Thank you for sharing your perspective. We regret that your experience did not leave you with confidence in our service department or the recommendations you received. Customer feedback plays an important role in helping us identify opportunities to improve both our communication and overall client experience. If you're willing to share any additional details about your visit, I'd appreciate the opportunity to learn more and better understand your concerns. Please reach out to me directly at your convenience. Thank you, Robert Bell - Service Manager - robert.bell@priorityauto.com

July 19, 2026

Nadir is the best service manager. He's kind, patient, and always ready to listen to my concerns. Nice person to do business with. More

by mersfit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadir, Aaron Tschirhart
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Jul 20, 2026 -

Priority Toyota Springfield responded

Thank you for sharing your kind words with us! We’re thrilled you had such a positive experience with Nadir here at Priority Toyota Springfield!

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