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Priority Toyota Springfield
Springfield, VA
626 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 626 reviews
August 02, 2026
Bobby and Mike Nelson took good care of me. Going the extra mile for a customer. Not only did they find and fix the problem with my truck. They advised me it was still under warranty and I didn Going the extra mile for a customer. Not only did they find and fix the problem with my truck. They advised me it was still under warranty and I didnt have to pay for it. Thank you for the best service. I will definitely be back and recommend friends and family to come see them. More
by andrereese82
Employees Worked With
Michael Nelson, Bobby Bell
July 31, 2026
I recently received my new 2026 Toyota Highlander Hybrid Platinum from Priority Toyota Springfield, and I could not be happier with my experience! My salesperson, Alonzo Alvarez, was absolutely wonderful Platinum from Priority Toyota Springfield, and I could not be happier with my experience! My salesperson, Alonzo Alvarez, was absolutely wonderful. He was professional, courteous, patient, and respectful toward both my son-in-law and me. He was extremely knowledgeable about each vehicle we considered and gave us all the information we needed to make the best decision. Mr. Alvarez was never pushy, and he never made me feel as though I was bothering him. He consistently answered my calls and was always available to address my questions and concerns. When we picked up the SUV, he took the time to sit with us inside the vehicle and carefully explain all of its features. He also made sure the vehicle was beautifully cleaned and had a full tank of gas before we left. This was truly the best experience I have ever had purchasing a new vehicle. I highly recommend Alonzo Alvarez and will gladly refer my friends and family to him. Thank you, Mr. Alvarez, for making this such a wonderful and memorable experience! More
by Alicelongford
Employees Worked With
Alonzo Alvarez
July 29, 2026
I have been a long-time customer with Priority Springfield Toyota. Mike Nelson team takes care of my SUV. His team rocks!! They are very professional and explain everything they are doing. Very he Springfield Toyota. Mike Nelson team takes care of my SUV. His team rocks!! They are very professional and explain everything they are doing. Very helpful. More
by Jbcb3050
Employees Worked With
Mike Nelson , Dana Pablo
July 29, 2026
Very disappointing service experience at Priority Toyota Springfield. I went in for a routine oil change and was quoted approximately $110, even though Toyota’s website showed a special for approximately $6 Springfield. I went in for a routine oil change and was quoted approximately $110, even though Toyota’s website showed a special for approximately $65. When I asked for an explanation, I did not receive a clear or respectful answer. Customers should not be quoted different prices for the same service depending on which service advisor assists them. This creates the impression that service prices are being inflated or applied inconsistently. The staff and management did not properly address my concerns or show interest in customer satisfaction. This experience seriously damaged my trust in this dealership. Priority Toyota Springfield needs transparent pricing, consistent treatment of every customer, and much better customer service. More
by tedla19
Employees Worked With
Mike Nelson
July 27, 2026
I think the company maintenance department is doing excellent on the ground. The interaction with customers and time factor was very pleasing. They continue doing the good work. I was really impressed excellent on the ground. The interaction with customers and time factor was very pleasing. They continue doing the good work. I was really impressed and well satisfied with my maintenance service. More
by alfreddeen72
Employees Worked With
Dwayne McClain
July 24, 2026
Khayal has been amazing every time I have been to Toyota and he has been my agent. He is very customer oriented, polite, informative and friendly. We need more people in customer service like him. and he has been my agent. He is very customer oriented, polite, informative and friendly. We need more people in customer service like him. More
by GER
Employees Worked With
Khayal
July 24, 2026
Quick appointment. Service agent listened and replayed what I wanted from service appointment. He took time and was patient with my questions. Service agent listened and replayed what I wanted from service appointment. He took time and was patient with my questions. More
by Debra.barrett
Employees Worked With
Arnold
July 23, 2026
Always excellent professional service. Dwayne and the other gentleman who assisted me explained in detail what was needed, and thecway foward. I feel confident and safe knowing all expec Dwayne and the other gentleman who assisted me explained in detail what was needed, and thecway foward. I feel confident and safe knowing all expectations. Thank you Team Springfield Toyota! More
by Janice
Employees Worked With
Dwayne would know I forgot. , Dwayne McClain
