Priority Toyota Springfield
Springfield, VA
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I had an excellent experience with this service department from start to finish. The staff was professional, honest, and kept me informed throughout the entire process. They diagnosed the issue qui department from start to finish. The staff was professional, honest, and kept me informed throughout the entire process. They diagnosed the issue quickly, explained everything clearly without pressure, and completed the work on time. It’s rare to find this level of customer care and transparency—highly recommend! More
Thorough, great communication; really appreciate the video!Anthony was very helpful. Appreciate car being returned without paper on the mats! video!Anthony was very helpful. Appreciate car being returned without paper on the mats! More
I’ve taken my car in for service at Priority a couple of times. In the past, I was disappointed with how long things took, and that I wasn’t kept in informed. But this time I was completely satisfied. They times. In the past, I was disappointed with how long things took, and that I wasn’t kept in informed. But this time I was completely satisfied. They let me know the estimate, and kept me in the loop. as they were doing the work. They finished in the time they said they would. And it didn’t cost an arm and leg. More
Friendly, knowledgeable tech advisors and salespeople. Nice waiting area. Availability of transportation by shuttle to subway station or other locations within a specified range. Nice waiting area. Availability of transportation by shuttle to subway station or other locations within a specified range. More
Making a reservation for servicing is quick and easy. Meeting up with the check-in rep before surrendering the car is also convenient and ensures effective communication of my needs. Waiting room is la Meeting up with the check-in rep before surrendering the car is also convenient and ensures effective communication of my needs. Waiting room is large and comfortable, and snack bar area is nice. More

