Priority Toyota Springfield

We Travel to Work with Paul We have moved two hours from Priority and live five minutes from another Toyota dealership, but make it a point to plan our maintenance around our vis We have moved two hours from Priority and live five minutes from another Toyota dealership, but make it a point to plan our maintenance around our visits to Northern VA. One of the idiot lights came on when I was not in NoVa and I went to the local dearlership. I told the service mgr that I just moved in and that leaving my service mgr in NoVa (Paul) was like leaving family, which is true. I can always find a new hair stylist or dentist, but service managers like Paul are a rare breed in my experience. He is the face of Priority for us and creates a First Class impression of the dealership. More

Quick and Efficient! I was in the market to buy a 2016 Tacoma. I went to this dealer because of Kumar Singh and Vicky. My family has bought vehicle from Kumar in the past I was in the market to buy a 2016 Tacoma. I went to this dealer because of Kumar Singh and Vicky. My family has bought vehicle from Kumar in the past and were vary pleased with the service we received. They didn't have the color we wanted (Silver), but were able to get 1 within a day. I am very happy with the price and service we got at this dealer. Will deferentially be returning to buy another vehicle here. More

Paul Sonnhalter gave me excellent service. Paul Sonnhalter gave me excellent service on a spur-of-the-moment need for service. He is the sole reason that I transferred to Priority from another Paul Sonnhalter gave me excellent service on a spur-of-the-moment need for service. He is the sole reason that I transferred to Priority from another Toyota dealership---he has always been very professional and easy to work with. He is a credit to your organization. Priority gave great service to me and I am impressed with their overall efficiency, appearance, and attempt to have a comfortable waiting area. More

Excellent Service Priority Toyota Springfield is a great place to purchase a car. My sales associate, James Hibbert, excels at customer service. He was extremely friend Priority Toyota Springfield is a great place to purchase a car. My sales associate, James Hibbert, excels at customer service. He was extremely friendly and knowledgeable. He assisted me in moving through the car buying process quickly. I would definitely purchase from James Hibbert again as well as Priority Toyota. More

Thanks for a job well done. My experience at Priority Toyota in Springfield was great. I only came there because of Paul Sonnhalter. Paul introduced me to Oliver Aguila. Olive My experience at Priority Toyota in Springfield was great. I only came there because of Paul Sonnhalter. Paul introduced me to Oliver Aguila. Oliver is a very personable man and I very much enjoyed working with him. He answered all of my questions and made himself available to me when requested, even on his day off. I would not hesitate to buy another car from Oliver. He and Paul represent Toyota in a very positive way. I hope if there are any rewards given by Toyota for a job well done, that this review counts towards Paul and Oliver each receiving something special. Regards, Linda Hornsby More

Great service experience, thanks to Paul I bought my car from Kay Jennings Toyota before it was absorbed by Priority, and my previous experiences with Priority Toyota Springfield were not gre I bought my car from Kay Jennings Toyota before it was absorbed by Priority, and my previous experiences with Priority Toyota Springfield were not great. I’m glad to say that today’s experience has changed my tune. I had my 20,000 mile service done today. I arrived at my scheduled appointment time, and within a few minutes of my arrival, Paul Sonnhalter came over, had me sign my initial paperwork, and told me the routine would take about 90 minutes, which I expected. I told him that my cabin air filter needed replacement, and he made a note of it. (I scheduled my appointment for Wednesday because Priority offers free manicures on Wednesday, but I was too early. If you want a manicure, schedule your appointment for 9:30 AM or later on a Wednesday!) About 10 minutes before my car was due to be ready, I texted a number posted in the dealership for customers who wanted updates on their vehicles. Within a few minutes, Paul came over and let me know that it would take a little longer because the evaporator box was mildewy and they needed to clean it out. About 10 minutes after that, Paul came over to tell me that the hose that connects the evaporator box to the exterior of the car was broken and needed to be replaced, which would add to the time. I work from home and wasn’t in a rush, but Paul was very appreciative of my patience nonetheless. I had my newspaper, so I was fine waiting a bit longer. When my car was ready, Paul led me back out to the bay to collect my car. I expected to pay about $50-75 for the cabin air filter replacement, but Paul waived my expenses, thanking me for my patience. I appreciated Paul’s updates and his wonderful customer service. He was very kind and gave me his number in case I had any further issues with my cabin air filter. This is what every service rep should strive for! More

Very impressed and pleased I had never been to Priority Toyota before yesterday when I had to take my car to a dealer as part of the airbag recall. The original letter from Toy I had never been to Priority Toyota before yesterday when I had to take my car to a dealer as part of the airbag recall. The original letter from Toyota said it would take two hour or more to replace the part. However, the letter did not say this was a two visit process, each to be more than two hour long. Yesterday's visit was to inspect the part but I was prepared to sit for several hours. It was started at 9:22am and finished WITH the new part by 10:25am. I was very happy to not have to wait several hours. Luis Galarza was the hero of my day! He had the part and went ahead and replaced the faulty piece and I was on my way to do my other errands. Thank you Luis for taking the initiative to get the part so quickly and helping me to get on with my day. I was very impressed with the waiting room for customers at Priority. It was huge/spacious and had plenty of upholstered chairs and I didn't feel lie we were all on top of each other as we waited. There were complimentary donuts and coffee as well. Overall, it was a great experience and I highly recommend Priority Toyota. Thanks, guys! More

Bought used SUV Bought a used SUV from this dealer. They quickly worked with me on the price and gave me a fair amount for my trade. They were low pressure and pleasa Bought a used SUV from this dealer. They quickly worked with me on the price and gave me a fair amount for my trade. They were low pressure and pleasant to deal with. More

Excellent and the most comfortable experience The whole buying process is so smooth because of Jerry Cho in SpringField Toyota. The first thing was go to car garage select the car I need, and Jer The whole buying process is so smooth because of Jerry Cho in SpringField Toyota. The first thing was go to car garage select the car I need, and Jerry explained to me the differences between different models patiently and clearly. The next step is to discuss the price and financing options. Jerry Cho gave me professional suggestions and recommendation. After buying my Camry, Jerry offered to help me sell my old car without any additional charges, and the car sold the next day. I highly recommend Jerry Cho in SpringField Toyota to anyone want to buy a car and at the same time have comfortable shopping experience. Marco -- FairFax More

Superb Customer Service and Care I am not one that ever goes to the dealership to have work done on my car because I have not found the customer service or actual work on my car to be I am not one that ever goes to the dealership to have work done on my car because I have not found the customer service or actual work on my car to be worth the increased prices. My recent experience at Priority Toyota in Springfield has changed my mind completely. First, walking into the service bay was entirely different from what I've experienced before. It was huge, clean, and orderly. It was a breeze to drop off my car and find a service representative to help me. It was the service representative himself that sealed the deal for me. The work on my car was going to take multiple days, but he worked overtime to complete all the work we had discussed by the time I needed to leave for a personal trip, even having the presence of mind to overnight parts for me. All of the work we discussed was done well. He even noticed a few things that we did not discuss but saved me another trip on another day to have my hub cap put back on the wheel and complete my state inspection that was due that month. With four children in toe, it's not easy for me have work done on my car and I was incredibly grateful that he noticed those few extra details to save me time in the future. Priority Toyota is not like other dealerships I've been in before. It was organized and service oriented. I will be back. The atmosphere is great, and the people are great. More