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Priority Toyota Springfield - Service Center

3.1

95 Lifetime Service Reviews

7601 Loisdale Road, Springfield, Virginia 22150

95 Reviews of Priority Toyota Springfield - Service Center

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November 05, 2018

"Just a wonderful experience. Everyone was very professional."

- Rickd2013

Very respectful of my time. Treated with mush respect. I was a little early and everyone was ready to get me started Will always go to this dealership.

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Recommend Dealer
Yes
Employees Worked With
Jamie Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dwayne McClain
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Suzanne Mizell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richard Wagner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Daniella Vargas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Amar Rana
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2018

"I had the best experience with this service department"

- regacoleman

My service advisor Paul Sonnhalter gave me the most outstanding service that I am compelled to give him and his service department the utmost respect and recommendation that I have ever given to any service department in my over 42 years of driving and owning a car. A job well done to you PAUL SONNHALTER, I will forever be in debt to you.

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Recommend Dealer
Yes
Employees Worked With
Paul Sonnhalter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 15, 2018

"Customer Service"

- Tacoma Owner

The Service Department is the best in the area. They get you in and out as quickly as possible. Also the Priority Toyota Service Advisors do not try to sell you something you don't like other dealers I have been to.

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Recommend Dealer
Yes
Employees Worked With
Paul Sonnhalter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 03, 2018

"Undercoating for 2018 Tacoma TRD off road"

- CliftonTaco

Purchased the undercoating along with a brand new Tacoma TRD off road at this dealer on 09/19/18. Scheduled to have the undercoat work on 09/27/18. Got the truck back on same day and the result was awful. This undercoating looks like was done by high school kid using the rust-olem spray can to apply. The so call "highly trained" technician miss several places on the frame. The original frame came in glossy black and you can see the glossy black spray all over the frame. Came back to the Dealer on 09/28/18 and demand an answer and talked to Ms. Kibebe Tezera. She claims the tech purposely missed the spot to protect the electrical component . This is bull, because the spot they miss, i don't see any electrical wires. I've owned 3 Tacoma and all got the undercoating done and none of them looks like the one was done by Springfield Toyota. Back and ford, Ms. Kibebe Tezera suggest to have the undercoating re-do and promised to fill up the tank and put me the loaner car. Call back on Sat 09/29/18 to confirm the time and availability of the loaner car. Talked to Ms. Stefanie Davis, whose the manager. She re-ensure the loaner car will be available when i come back. Today, 10/03/18, after dropped off the truck to have the undercoating redo and talked to Mr. Fred Corbin the Assistant Service manager. When I ask him about the loaner car, his respond was, nothing available. When i ask him can your shuttle take me to Tyson Corner, his respond was, "our shuttle can only take you up to 5 miles radius". I ended up taking Uber to get to Tyson Corner BOTTOM LINE, STAY AWAY FROM THIS STEALER IF YOU NEED TO HAVE ANY AFTER MARKET RELATED DONE TO YOUR CAR.

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Recommend Dealer
No
Employees Worked With
Fred Corbin, Stefanie Davis, Kibebe Tezera
September 13, 2018

"Poor communication and customer service"

- Harir

I bought my car this dealership on Nov 2016 and I have been coming here since to do my oil change. My last service adviser Dana wasn't helpful. After my car done for servicing she didn't call or text - I had to text her to ask my car status and she said will be coming soon. I came after 40 minutes and the car wasn't ready yet. I had to wait her for another 45 minutes before I spoke with a manager who went downstairs to bring my car to me. Basically she ignored me the whole time. The main problem this location is that employees are too busy and don't care the customer service aspects.

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Recommend Dealer
No
Employees Worked With
Dana Pablo
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 26, 2018

"very Rude and unfriendly Srvice Staff"

- Hamid Azimi

I was there for oil change after over 2 hours i ask what is going on with my car my service adviser told me my car was ready go pay after i paid i was keep waiting but for my car was not there i went ask ask again where is my car my service adviser point to me another car and ask me if that was my car i said no that is not my car i made a big mistake i ask for a manager someone took me to the service director office WOW what a rude and unfriendly person was he talked to me very rude i love to come in person and tell you all about it they told me they lost my car keys after another 45 mints finely i got my car i want to say the way your director of service treated me i didn't sleep the whole night i love to come next week and see Susan in person .Thanks

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Recommend Dealer
No
Employees Worked With
Bobby Bell
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 23, 2018

"Poor service "

- AmA

Yesterday after waiting more the 3 hours and 40 minuets for an a oil change they call me to pick up my car when I get into the car I discovered there’s a water everywhere inside my car floor I ask the service adviser how the water get into my car he has no explanation after that I found out that it was raining and they left my windows open no apologies or explanation .very sad experience

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Recommend Dealer
No
Employees Worked With
Adam
July 21, 2018

"Regular 40k service"

- Telyone

I was pleasantly surprised by the exceptional attention given to me by Mr. Paul Sonnhalter. Not only did he explain the process, but estimated a time of completion that was spot on. He paid attentoin to my concerns and answered all of my questions. Springfield Toyota should be proud to have such a dedicated and pleasant individual representing their business. I will certainly come back to Springfield Toyota (Priority Toyota).

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Recommend Dealer
Yes
Employees Worked With
Paul Sonnhalter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 07, 2018

"Above and beyond - Paul Sonnhalter "

- TLC CRZ

Paul Sonnhalter is nothing short of incredible. He always gets the job done regardless of how involved the job may be. Paul has taken care of my Prius for years and helped me to customize it by installing lowering springs, stabilizer bars and other performance enhancing features. Recently I asked Paul if he could do the same to my Honda CR-Z. (Not a Toyota). Paul literally bent over backwards to make it happen. The price and quality of work were exceptional. I’m Super-satisfied and will always go to Paul first regardless. He is the best of the best and an amazing ambassador for humanity because of his positive attitude and overall respect for all people. If Paul were to run for public office, not only would I vote for him but I would volunteer my time to support his campaign. Why? He’s all about doing things the right way and getting the job done. He is what’s great about America.

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Recommend Dealer
Yes
Employees Worked With
Paul Sonnhalter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 04, 2018

"Horrible customer service from Service Department"

- GENG

Received a recalled notice from Toyota, called to schedule an appointment for the recall. First answer from Service team was they need 1 or 2 days to call me back to schedule an appointment. I waited 1 day without reply, called to service team again to follow up. Appointment is made 3 days after I called. Dropped of my car to the service woman at the dealership at the appointment time. Service woman told me that my car should be able to pick up in 3 to 4 hours. An hour after I left dealership, service woman called me that the dealership doesn't have the part for my recall service. I was so angry and frustrated because he should have checked his inventory when he scheduled appointment with me, and/or when I dropped off my car to him. What kind of customer service this dealership provided?! It wasted my time and delayed my recall service!!

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Recommend Dealer
No
Employees Worked With
Nicole
1
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