Purchased the undercoating along with a brand new Tacoma TRD off road at this dealer on 09/19/18. Scheduled to have the undercoat work on 09/27/18. Got the truck back on same day and the result was awful. This undercoating looks like was done by high school kid using the rust-olem spray can to apply. The so call "highly trained" technician miss several places on the frame. The original frame came in glossy black and you can see the glossy black spray all over the frame.
Came back to the Dealer on 09/28/18 and demand an answer and talked to Ms. Kibebe Tezera. She claims the tech purposely missed the spot to protect the electrical component . This is bull, because the spot they miss, i don't see any electrical wires. I've owned 3 Tacoma and all got the undercoating done and none of them looks like the one was done by Springfield Toyota.
Back and ford, Ms. Kibebe Tezera suggest to have the undercoating re-do and promised to fill up the tank and put me the loaner car.
Call back on Sat 09/29/18 to confirm the time and availability of the loaner car. Talked to Ms. Stefanie Davis, whose the manager. She re-ensure the loaner car will be available when i come back.
Today, 10/03/18, after dropped off the truck to have the undercoating redo and talked to Mr. Fred Corbin the Assistant Service manager. When I ask him about the loaner car, his respond was, nothing available. When i ask him can your shuttle take me to Tyson Corner, his respond was, "our shuttle can only take you up to 5 miles radius". I ended up taking Uber to get to Tyson Corner
BOTTOM LINE, STAY AWAY FROM THIS STEALER IF YOU NEED TO HAVE ANY AFTER MARKET RELATED DONE TO YOUR CAR.