When the almighty Air Conditioning stopped blowing cold air in our beloved 2005 Tacoma along with some unpleasant smelling ventilation air, we hesitantly took the 'ol Taco to Priority Springfield for service. I'm usually the type that avoids dealership service departments at ALL costs, but just moving to the area and having Priority Springfield so close, we decided to take a gamble. From scheduling the appointment to dropping the truck off, we were impressed with the courteous and friendly assistance. The true all-star of our visit was Ms. Dana Pablo, she was in constant communication with us during the entire process and explained recommended work in a very clear and easy to understand manner that made us feel reassured that the proper service needs were being taken care of. Let's be honest, taking a 13 year old truck in to a dealer for service, one fears that the service department would salivate at finding numerous things that really don't need to be addressed. That was not the case here as Ms. Pablo and Priority Springfield were above board on all the absolute service needs and the ones that can be addressed in the future. Ms Pablo's professionalism and customer first attitude is something that we don't see as often these days, so when we say it was a refreshing experience and pleasure to work with her, we 110% mean it! Priority Springfield has a true long ball hitter on their roster, and we would not hesitate on taking our vehicles back to this location for our service needs. A big appreciative thanks from us!