Proctor Honda

Friendly & reliable service team I have an accord and a civic, and need to maintain them times every year. I know it's always much cheaper for maintenance at firestone, walmart, etc. I have an accord and a civic, and need to maintain them times every year. I know it's always much cheaper for maintenance at firestone, walmart, etc., but I feel more pleasant to do business with Proctor. I tired couple other centers closed to me times, none of their service quality & attitude made me satisfied comparing with proctor honda except for possible cheaper price . Honestly speaking, the most impressive thing is not proctor honda's nice environment but they have an awesome service team: service manger David, adviser Brian , plus, the customer service liaison Kerry Hartley, they always provide you pleasant service. That is why I would rather take longer time driving there and have had my cars be maintained at proctor for years since i moved to Tallahassee. I have also recommended my friends go there for maintenance and/or buying new car when they ask for my suggestion. Of course, It will be better if there is any special discounts for loyal customers for years. More

Service Success I showed up during a busy time at Proctor Honda for service on Tuesday morning. Brian told me that it would take about an hour to complete my service. I showed up during a busy time at Proctor Honda for service on Tuesday morning. Brian told me that it would take about an hour to complete my service. About an hour and 15 minutes later, I asked how much longer and he said it was in the wash now and was very apologetic for it taking "so long". 15 minutes longer than said is nothing to the time it used to take me at Toyota with my old car last year so I was more than okay with it! I appreciated Brian's apologies. When I bought my car, I also prebought my oil changes as well, but the disposal fees were not included in the price that I had paid, causing a less than $5 fee that I would still have to pay, which is slightly annoying just because its $5 I don't want to pay. HOWEVER, the lady at the cashier waived this small fee without me even complaining about it at all, which was so nice! She must have known that I am a poor college student. ;) Thanks Proctor Honda Service! More

Slip sliding away I picked up my wife's Pilot on Thursday from the airbag recall installation and parked it at the house. Friday morning I drove it around Tally on a fe I picked up my wife's Pilot on Thursday from the airbag recall installation and parked it at the house. Friday morning I drove it around Tally on a few errands to get ready to leave that afternoon to go to Atlanta for my parents 60th Anniversary. When I was going home I felt the transmission slip a bit. It happened a few times, so when I got home I called Proctor Honda. I was a LITTLE upset, as my wife and I and our two dogs were leaving in an hour. After the initial 'What did you do to our car?' I was put on with Service Manager David Burch. I explained the situation to Dave, and on a super busy Friday afternoon, he said bring my the Pilot and lets flush the trans fluid and see if it works better. I drove over, feeling the slipping more and more as I drove. When I got there, I feared the worst. Dave got in to test drive the Pilot, and I told him it was bad, and that he wouldn't need to leave the parking lot to find out. He got back, and the tech's pulled it right in. A few minutes later, Dave came and walked me to his office so we could talk. Dave made a point to tell me stories about police work and hunting and life. He made a point to make me laugh and relax some. I can't thank him enough for that massive injection of human touch. Then word came. The transmission was gone. It almost never happens in a Honda. Ours was a 2003 with 138K miles on it, never an issue. After getting the replacement cost, I told Dave we would call him on Monday to talk again. My wife and I felt it was better to get a newer Pilot (she loves them), so I drove over and told Dave. He put in touch with Billy Pierini in sales. In a day Billy had us a 2008 Pilot with really low miles, a great offer with trade in on our old Pilot and a fantastic price on the newer one. We bought it a few days later. Everyone at the service desk, from Chuck Gay on down were wonderful, as well as everyone else we encountered. We can't thank David Burch and the fine folks at Proctor Honda enough. This is an outstanding dealership that cares greatly about it's people and they care greatly about you. Don't take my word, drive over and experience it for yourself. You will want to do business with Proctor Honda, I promise! More

In and out for FREE I bought a used Honda odyssey and it had the air bag light on and it stayed on, so after researching it I called the service dept to see if I could br I bought a used Honda odyssey and it had the air bag light on and it stayed on, so after researching it I called the service dept to see if I could bring it in to get checked. They set me up an appt for the following Monday I dropped it off before they opened on my way to work and it was done when I got of at 2. They fixed the problem and since it was a recall on the part they didn't charge me for anything not even the labor and the ran it through the car wash. Thanks! More