Proctor Honda

Earned our Trust Our car buying experience was first class from beginning to end. Proctor Honda is a well oiled customer service machine. Their teamwork was on display Our car buying experience was first class from beginning to end. Proctor Honda is a well oiled customer service machine. Their teamwork was on display from the moment we engaged them until we drove our new Civic away. Our internet sales team (Obie and Jacob) were supported on all sides, including; from Client Care (Joanie) right on through to the Sales Manager (Trey). I even left my Ridgeline with (Zach) in service who happened to be still working well after the department closed for the day. I would imagine that all the Proctor Dealerships are first class, after all it usually starts with the top. Thank you....we will be back! More

Attempted Repair Ripp-off Told me I had two bad shock absorbers that needed to be replaced. When I pointed out that the previous week they only diagnosed ONE bad shock abosorbe Told me I had two bad shock absorbers that needed to be replaced. When I pointed out that the previous week they only diagnosed ONE bad shock abosorber and I was going to get a second opinion....the service guy went into the garage for a few minutes and when he came back said the mechanic was only "suggesting" that both be replaced. When I asked him why I wasn't told THAT and given a choice of what to be repaired, he mumbled about confusion on the mechanics part. I explained to him that credibility was difficult to regain after doing such a fine job of losing it. Then he took the paper work and re-wrote it so that both a single shock and two shock replacements were quoted. Would YOUR wife or daughter know to question whether they needed two shocks absorbed replaced ($600+) vs only one ($300)? Be careful with these people! Asked to speak to the Service Manager....off sick. Went to the front desk to speak to the GM....not available. Left a message for the GM.....7 days later....no return call. Called Honda Customer Service...sorry....too bad....will let the district supervisor know. He MIGHT call you in a couple of weeks. More

Sold car right out from under me the morning we where coming I dealt with Jacob, I have to say we have bought we cars and other family members bought used, but Jacob, just didn't take the time to return my calls I dealt with Jacob, I have to say we have bought we cars and other family members bought used, but Jacob, just didn't take the time to return my calls ever, was always excuse ,,,Sorry I was so busy yesterday, so things where put off another day, I took my car in did paperwork, never heard a work on Thursday , Friday he called with some questions, I had asked from beginning if they used Ally Auto, oh yes, we'll they don't ,so I called back Friday at 5:00 he was gone, never called me back, I called Saturday told him my dad and I would be up there around 10, he called back and said SUV got stole last night, in other words, they sold it, no excuses but he didn't know anything about it, he never called asked for a deposit last time talked with him and gave him more info, he was so called working on it, typical car dealer behavior, they don't car as long as they get there sale, they could have called or told me you should put a retainer on vehicle til we finalize everything, never a word, I will never buy from them ,, that was my 1st experence with this dealership, my family had sent me thinking I would be taken care of, you can tell when a girl goes alone you seem and I felt very disregarded More

Friendly & respectful. I continue to use Proctor Honda Service Dept. ever since I bought my first Honda because they treat me like they're glad I'm there. Both the Sales and I continue to use Proctor Honda Service Dept. ever since I bought my first Honda because they treat me like they're glad I'm there. Both the Sales and Service Departments are friendly and respectful. Their customer service is awesome. More

Good, competent service. I have had borderline inept service at other Honda dealerships. This is refreshing to find competent service. I will continue to use them and would I have had borderline inept service at other Honda dealerships. This is refreshing to find competent service. I will continue to use them and would readily recommend them. More

Very happy! I had my CRV repaired and I was very happy with the results. But I then decided to upgrade to a 2017 CRV. The experience with the salesperson (Joe) I had my CRV repaired and I was very happy with the results. But I then decided to upgrade to a 2017 CRV. The experience with the salesperson (Joe) was awesome! The buying process was so quick and easy. I love my new car! I will share my wonderful experience with all my friends. More

Only wants some money buck -Totally Unhappy Honda is not making falls statement. But Employees and specially their manager making falls statements. Trying to make customer irritating. Don't kno Honda is not making falls statement. But Employees and specially their manager making falls statements. Trying to make customer irritating. Don't know how to behave with the customer. I am a regular customer of honda. This type of worst service i have ever seen before. Manager didn't list my single word. Even though i was 100% right at my point of view. They have wasted my lot of time. Also it was very very frustrating experience. More

Service Work Done Right and On Time Sheila Walker made the whole service experience easy with her disposition and knowledge of the different service packages. Randy Green clearly explai Sheila Walker made the whole service experience easy with her disposition and knowledge of the different service packages. Randy Green clearly explained the areas they checked/serviced in a way I could understand the condition of my Pilot. They are both part of the team that keeps Proctor's servicing my Honda. More

Great customer service....Thanks! I went to Proctor Honda for a recall notice of a part that needed to be replaced, and also car maintenance. Zach was very attentive, courteous and hel I went to Proctor Honda for a recall notice of a part that needed to be replaced, and also car maintenance. Zach was very attentive, courteous and helpful. Thank you. More

Terry Rutledge This is my 5th Honda vehicle that I purchased at Proctor Honda. Terry assisted me with 4 out of the 5 purchases. I have Terry's cell number in my phon This is my 5th Honda vehicle that I purchased at Proctor Honda. Terry assisted me with 4 out of the 5 purchases. I have Terry's cell number in my phone and she has mine in her phone. That means a great deal to me. When I found out I needed to purchase a new car I texted Terry to let her know I needed her help. I had viewed my car selection on the Proctor Honda website and selected the car I wanted. In my text I let her know. By the end of the day I was the proud owner of my 2012 Honda Civic EX. Thanks Terry. Kristi Kutz More