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Progressive Chevrolet

Massillon, OH

4.4
725 Reviews
Progressive Auto Group serving Massillon, Canton, Akron, Dover, New Philadelphia, and Wooster is proud to be an automotive leader in our community. Since opening our doors, Progressive Auto Group has maintained a solid commitment to you, our customers, offering the widest selection of Chevrolet, Chrysler, Jeep, Ram, and Dodge vehicles and ease of purchase.
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8000 Hills and Dales Road Northeast

Massillon, OH

44646

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Showing 725 reviews

February 25, 2024

Nice pp,l Bad advertise, never again I won't go there again make stressful to buy car. More

by marjack148
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelly
Feb 27, 2024 -

Progressive Chevrolet responded

Customer satisfaction is one of our main priorities, and we appreciate your feedback. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. The Progressive Chevrolet Team

February 05, 2024

1. falsely advertised what options were on the truck i wanted to buy 2.once we agreed on a price, initial paperwork did not reflect the price agreed 3. salesman set an appointment to pick up the truck, More

by rjones046
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jon Goffee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Progressive Chevrolet responded

Thank you for your feedback. Here at Progressive Chevrolet, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. The Progressive Chevrolet Team

November 01, 2023

This dealership has a wide range of vehicles and a very accommodating staff. They will do their best to get you in the right vehicle with the right payment plan. More

by Dr. T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Trace, Francesca Gladman, Garrick McCalla
Nov 03, 2023 -

Progressive Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! The Progressive Chevrolet Team

August 02, 2023

Bought a 2018 Chevy Colorado. Was only given one key and no key fob. I had given them a $25000 dollar check and was told it would cost $250. for another key and a key fob. You ne More

by phbassnotbass
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Steven Keppler
Aug 03, 2023 -

Progressive Chevrolet responded

Thank you for taking the time to share your recent experience at Progressive Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. The Progressive Chevrolet Team

July 28, 2023

Please take your business else where! !! The worst experience ever. I spoke with a sales person prior to coming (kelly) because I live 2 hours away and wanted to ensure everything was in p More

by Katlynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelly - absolutely terrible , Jim Hall
July 09, 2023

Made an app. With Lisa was told the car just came off the truck and was in detail and that the car would be there for our app. Drove an hour to get there a half h More

by mjmedicalsupply
Recommend Dealer
No
Employees Worked With
Lisa
Jul 10, 2023 -

Progressive Chevrolet responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. The Progressive Chevrolet Team

Jul 10, 2023 -

mjmedicalsupply responded

Well they way to correct this is that you make an app to show a certain car then you should have that car to show not a different one that is the wrong color and to have the people that have the app pull in and see someone else driving out in the car they were there to see and then get told the person Lisa was not even there to explain then get ignored by the manager after he said he would look to see when the next car would be in easy fix

July 08, 2023

Made an appointment with Lisa to see a car was told that the car would there when we got there that the car just came in and was being detailed and would not be on the lot till the next day she made the app More

by mjmedicalsupply
Recommend Dealer
No
Employees Worked With
Lisa
Jul 10, 2023 -

Progressive Chevrolet responded

Thank you for taking the time to share your recent experience at Progressive Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. The Progressive Chevrolet Team

July 02, 2023

Had a great experience finding my 2019 Buick Encore🙏🏻♥️Joshua Henderson was very helpful and friendly! I also enjoyed Fran Gladman who helped making the signing of paperwork fun!! More

by Carlywoods329
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Henderson
Jul 05, 2023 -

Progressive Chevrolet responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! The Progressive Chevrolet Team

May 16, 2023

Tell you they can work a deal on car drive over 3 hours to dealership only have them tell you that there no way to work any deals out I asked them servaral times on the phone Mickey said they have a lady t More

by Tgross241
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Was not told his name
May 17, 2023 -

Progressive Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. The Progressive Chevrolet Team

April 11, 2023

My salesman Steven Kappler was amazing. He made my experience very positive. He explained every detail of the car and sales process. Probably the best experience I have ever had buying a More

by Joel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Kappler, Francesca Gladman
Apr 13, 2023 -

Progressive Chevrolet responded

Joel, Steven is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. The Progressive Chevrolet Team

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