Progressive Chevrolet
Massillon, OH
Filter Reviews by Keyword
By Type
Showing 718 reviews
Had a great experience finding my 2019 Buick Encore🙏🏻♥️Joshua Henderson was very helpful and friendly! I also enjoyed Fran Gladman who helped making the signing of paperwork fun!! Encore🙏🏻♥️Joshua Henderson was very helpful and friendly! I also enjoyed Fran Gladman who helped making the signing of paperwork fun!! More
Tell you they can work a deal on car drive over 3 hours to dealership only have them tell you that there no way to work any deals out I asked them servaral times on the phone Mickey said they have a lady t to dealership only have them tell you that there no way to work any deals out I asked them servaral times on the phone Mickey said they have a lady that would work things out asked for her only to be told she's not there at that dealership she was working at another location they lie about what they can do won't be back there to ever do any deals they could be straight forward said they couldn't do anything instead drive over 3 hours to say nothing they can do xxxx poor service if you ask me rather deal with honest people not much of crooks More
My salesman Steven Kappler was amazing. He made my experience very positive. He explained every detail of the car and sales process. Probably the best experience I have ever had buying a He made my experience very positive. He explained every detail of the car and sales process. Probably the best experience I have ever had buying a car. The sales manager was handy and worked with me to get a deal done at the price point I wanted to be at. More
I was corresponding with Mickey via email and texting questioning about an appraisal that I got on their website on the price value of my vehicle as a trading which is an immaculate condition that had le questioning about an appraisal that I got on their website on the price value of my vehicle as a trading which is an immaculate condition that had less than 11000 miles on it. I told her I did not want to drive an hour and 15 minutes for them to tell me they won't give me what I want for my vehicle she asked me if it was within the range on the appraisal that their website gave me and I said yes and she confirmed that if it was more than that I had to definitely bring the vehicle in to have it appraised to come to find out they weren't even in the ballpark I asked Mickey several times regarding this I don't want to drive an hour and 15 minutes to be disappointed and lied to basically I was lied to. I was lied to get me into the dealership, i won't deal with dealership that has to lie to make a deal. More
Baffled and disgusted with my experience. I have no words. I am sad though, I really liked a vehicle they had! Anytime I questioned anything I was told it's our policy which didn't even make I have no words. I am sad though, I really liked a vehicle they had! Anytime I questioned anything I was told it's our policy which didn't even make sense for example I said that it said on the website "vehicles were returnable up to 7 days after delivery" and they said it was their policy to not delivery so they dont honor that!? This is just a few of the many ridiculous answers I received and in the end the kicker was after all the lies and bs I still really wanted the car! More
Will not even give price over phone! Over msrp or what? Nice to know the pricing so to consider. Never had any positive experience at this dealer. Thought I would try again, mistake and Over msrp or what? Nice to know the pricing so to consider. Never had any positive experience at this dealer. Thought I would try again, mistake and waste of time. More
We have always dealt with you guys for numerous years,well you have lost a good customer,we won't be returning, didn't even try to help us so we went to weikem,who helped us! Your loss,our gain!! years,well you have lost a good customer,we won't be returning, didn't even try to help us so we went to weikem,who helped us! Your loss,our gain!! More
Unbelievable. In a good way! That’s the word that best describes the sales management team at Progressive Chevrolet. Last night I saw a commercial from them adver In a good way! That’s the word that best describes the sales management team at Progressive Chevrolet. Last night I saw a commercial from them advertising $5000 for any trade on any certified used vehicle. I went to the website and checked inventory to see if they had anything of interest and found a 2019 GMC Acadia. Low mileage, low price, good shape, so I signed up. Next morning started with a text message from a sales rep and after a couple preliminary questions, I decided I would take a drive, one and a half hours away, to buy a car. I also needed a couple additional hours to clear out the work van that I was trading, so I decided to forfeit a day’s pay from work. I asked pointed questions and was reassured by text message that the car was still available and that I would be getting $5000 for my trade which was worth about 1/10th of that, scrap metal and a new set of tires. Upon arriving there were a number of things that raised flags, starting with that the person who came to help me was different from who I had been communicating with. He then proceeded to go through the checklist for trading in a vehicle, and in the back of my mind I was wondering why he was going through all that when he was going to give me $5000 and scrap the van anyway. Flag #2. He went out to bring up the Acadia and I caught him as he parked it outside the showroom, and asked straight up if I was getting the $5K for the van. His response was that that program was only on ‘certified’ vehicles and the Acadia was not one of them. I said it was last night and then showed him the text from his associate that confirmed it. Flag #3. A short debate and he went to get his manager. A longer debate intertwined with his possibly convincing argument and I decided this was all the old bait and switch game and a waste of time, time that I really could not afford to waste. The manager realizing my frustration, offered to fill up my gas tank and instructed the salesman to accompany me to do so, and afterwards headed out. I got about halfway home, maybe 45 minutes out, with thoughts of false advertising, my lawyer daughter, and the state attorney general rumbling through the front of my head, while the financial loss for the day lingered in the back, I get a call from the head manager of the sales department, who said they had looked further into the problem and discovered that it was a typing error by a third party unassociated with the dealership that produced the “Certified” heading. I thought he was simply calling to provide additional explanation and leave it at that. I answered that I lost a days’ work, did all my due diligence so I wouldn’t get into this situation and here we were. Surprisingly, he asked me what I would like to see, to have this resolved. My response was that I came down there completely prepared to buy a car, at the advertised price and get $5K for my trade. He responded by offering $3500. That got my interest and after a little back and forth, agreed on a slightly higher number, compensating me for the new tires that I wanted to replace with junk before I turned the van over, and that barring anything detrimental on the Acadia, we had a deal. I continued home thinking I would go back Monday to close the deal because we had dinner plans with another couple that evening. As we were walking into the restaurant, my phone rings. I answer It and to my surprise, it’s the general manager again. My first thought was that they were backing out of the agreement. He started, “We have been talking about this situation with the owners, trying to sort out what happened as far as the misrepresentation in the advertising and they decided to offer the entire $5000 as advertised.” Wait; What??? Say that again! So he did. I couldn’t believe it. I stammered my way, dumbfounded, through the rest of the conversation and assured him that I would be back the next day, which I did, completed the deal, picked up my Acadia, and as an unexpected bonus, got several free oil changes and warranty stuff unexpectedly. Unfortunately, I couldn’t use the oil changes because it doesn’t make sense to drive three hours for that. So for anybody that might be thinking that all car dealers are the same and routinely practice bait and switch tactics, I can unequivocally state that PROGRESSIVE CHEVY is not one of those. Also, a little preemptive preparation doesn’t hurt. More
Adding up to $10k on top of MSRP due to supply situation tells me they don't care about their customers. Taking advantage of your customers is not a good look. tells me they don't care about their customers. Taking advantage of your customers is not a good look. More
Worked with Kelly Emch for an inquiry of their 2019 Silverado. This salesperson was not helpful at all. I’m an out of state buyer and wanted to see pictures of the undercarriage for rust. She stated th Silverado. This salesperson was not helpful at all. I’m an out of state buyer and wanted to see pictures of the undercarriage for rust. She stated that it goes through 110 point inspection etc and would cost the dealership money to get me those pictures. She then said she spoke to a manager about my request and he/she warranted that it was not necessary. Are you kidding me!? It was a simple request to send me pictures of the undercarriage and this couldn’t be done. What a joke of customer service and I can see why they have low ratings. They’re not helpful at all and Kelly is horrible at her job. What a mess! More