Progressive Chevrolet

I visited with Progressive Chervrolet with interest in a vehicle listed as Certified Pre Owned on the dealership website. Along with the listing was an offer for $5,000 for any trade in with the purchase o vehicle listed as Certified Pre Owned on the dealership website. Along with the listing was an offer for $5,000 for any trade in with the purchase of a certified pre owned vehicle. When I arrived the vehicle was still advertised as such, was in stock, and the most recent entry on the car fax stated "offered for sale as certified pre owned." However the dealership refused to sell the vehicle as advertised and give the trade in price, stating there was a "glitch" made by their IT department. Although the website and the carfax both list it as certified pre owned the dealer would not sell it that way. In fact today (over 24 hours later) the vehicle is still currently advertised as certified pre-owned on the website. This is, by definition, false advertisement. I don't have time to search advertisements and then research the claims to see if they might actually be computer glitches. As a result I strongly encourage everyone to distrust anything advertised by this dealership. At best, this is a simple demonstration of incompetence - at worst, this is bait and switch false advertisement. More

I recently purchased a vehicle here and was ready to pay cash in full, but the salesman wanted to finance. I said I could either right a personal check, he said he would not accept, so I said I would get a cash in full, but the salesman wanted to finance. I said I could either right a personal check, he said he would not accept, so I said I would get a Bank check, again he wanted to finance. So now I have to pay through a bank with fees totaling almost $4700 on top of the principle. I did NOT to finance because I had the cash to pay and did NOT want to go through a bank and have payments. I will NEVER purchase from Progressive Chevrolet again and will tell anyone interested in buy a vehicle to go elsewhere. And I will be filing a complaint with the BBB. This is total BS for a dealership to this to a customer. More

Most unprofessional dealership I've ever seen. After building a truck on the GM website Progressive Chevrolet had my perfect match. After speaking with them and many text's later I thought we had a deal building a truck on the GM website Progressive Chevrolet had my perfect match. After speaking with them and many text's later I thought we had a deal. I drove an hour and a half to get my dream truck. Upon arrival they gave me some Ridiculous low ball offer for my trade and would not honor my well earned GM discount. That being said I would advise everyone to take your hard earned money somewhere else. More

Bre Curtis assisted my husband and I in purchasing a silver 2020 GMC Terrain. She was knowledgeable, kind, helpful and funny, an absolute pleasure to deal with! I was nervous going to the dealership ( silver 2020 GMC Terrain. She was knowledgeable, kind, helpful and funny, an absolute pleasure to deal with! I was nervous going to the dealership ( I do not like sales pressure) but she was so kind and down to earth that she actually made buying a car fun! If you are in the market to buy a car please go to Progressive Chevrolet and ask for Bre! More

After building a truck through the GM family and friends discount website I found the perfect truck match at Progressive Chevrolet. I began the process on their website showing interest to purchase the vehi discount website I found the perfect truck match at Progressive Chevrolet. I began the process on their website showing interest to purchase the vehicle and the dealership called me soon after. Lisa (lead manager) whom I spoke to on the phone had me sold, I just had one very very important question, do you accept the family and friends GM discount? The reply was yes but only if you bring in a vehicle to trade. I said I do but it’s not the nicest vehicle in the world. I sold my truck I had prior to my deployment overseas and bought a Spark. Anyways long story short I don’t make an appointment and I receive a phone call a few days later asking me if I was still interested again I said yes and that I would call back if I was. Stared at my dream truck online a few moments later and called Lisa back to tell her I will be in to purchase the truck and I asked that very important question once again “do you accept the GM family and friends discount?” “Yes we do with a vehicle trade in”. I drive 2 and half hours later and was greeted by a sales associate who sat me down who by the way was very friendly. All is going well until I see what my final price was going to be with no family discount applied, the trade in offer was low which I expected. She went and asked her GM manager twice about the discount. She bought him back the third time and stated we don’t offer the GM family and friends discount unless you give us a nice worthy vehicle to trade in. PLEASE TELL YOUR FUTURE POTENTIAL CUSTOMERS THAT KEY DETAIL SO THEY DONT WASTE THEIR TIME. More

Jim hall was the absolute best we’ve ever worked with at a dealership, I’d recommend him and progressive to anyone!!! Stop in and see Jim it will be worth it! He helped us out of a jeep neither one of us we a dealership, I’d recommend him and progressive to anyone!!! Stop in and see Jim it will be worth it! He helped us out of a jeep neither one of us were happy with that’s e were suckered into getting!!! More

This has to be the most unprofessional dealership my This has to be the most unprofessional dealership my family has ever dealt with. This is the only dealership that ive seen that lets their “certifie This has to be the most unprofessional dealership my family has ever dealt with. This is the only dealership that ive seen that lets their “certified” pre- owned vehicles sit without any follow up inspection before selling them to customers. 2017 GMC Acadia sat for 3 months with no follow up inspection. I realized that my A/C did not work in the beginning of this summer. I could the dealership and explained to them what was wrong but the sales man Mr. Black insisted that I somehow broke it myself, saying that I must I’ve broke over Gravel and knocked one of the AC hoses lose. Mr Black then persisted to tell me that I should’ve checked the AC before buying the car, very unprofessional approach for a dealership ship that “cares” about their customers. Failed battery shorty afterwards, I then talked to a Mr Jay service Advisor. He tested the battery for me and explained to me that it indeed failed the test. I explained to him that I only had the car for 3 months is there is compensation since it was so early into my purchase, he then said no and I’ll have to buy another batter that was close to $270 dollars. After telling him how unsatisfied I was with the service, he then said to me that “I’ve worked here for 40 years, I know how this works, I’m sorry that you don’t understand”. With 40 years of service you would imagine a top tier level of professionalism, but instead he showed disrespectful character. It’s very unfortunate of what happened but my family not I will never spend our money there again. More

I had an excellent experience leasing my new trail boss Silverado. TJ White was so helpful and made it a seamless process. The finance manager Francesca Gladman was awesome and made the paperwork easy t Silverado. TJ White was so helpful and made it a seamless process. The finance manager Francesca Gladman was awesome and made the paperwork easy to understand. Overall I have a beautiful new truck with a great payment. I really enjoyed my experience. More

My husband and I had a great experience buying our second truck from Progressive. Jim Hall was very attentive, answered all of our questions well, and just spent the time and effort to make sure we went hom truck from Progressive. Jim Hall was very attentive, answered all of our questions well, and just spent the time and effort to make sure we went home with the vehicle we wanted. We would definitely go back to Progressive Chevrolet again! More

Josh from Progressive Chevrolet Massillon got me in the perfect, made the my first time buying a car easy and great. This is the place to go for sure !! perfect, made the my first time buying a car easy and great. This is the place to go for sure !! More