Progressive Chevrolet

Bre Curtis assisted my husband and I in purchasing a silver 2020 GMC Terrain. She was knowledgeable, kind, helpful and funny, an absolute pleasure to deal with! I was nervous going to the dealership ( silver 2020 GMC Terrain. She was knowledgeable, kind, helpful and funny, an absolute pleasure to deal with! I was nervous going to the dealership ( I do not like sales pressure) but she was so kind and down to earth that she actually made buying a car fun! If you are in the market to buy a car please go to Progressive Chevrolet and ask for Bre! More

After building a truck through the GM family and friends discount website I found the perfect truck match at Progressive Chevrolet. I began the process on their website showing interest to purchase the vehi discount website I found the perfect truck match at Progressive Chevrolet. I began the process on their website showing interest to purchase the vehicle and the dealership called me soon after. Lisa (lead manager) whom I spoke to on the phone had me sold, I just had one very very important question, do you accept the family and friends GM discount? The reply was yes but only if you bring in a vehicle to trade. I said I do but it’s not the nicest vehicle in the world. I sold my truck I had prior to my deployment overseas and bought a Spark. Anyways long story short I don’t make an appointment and I receive a phone call a few days later asking me if I was still interested again I said yes and that I would call back if I was. Stared at my dream truck online a few moments later and called Lisa back to tell her I will be in to purchase the truck and I asked that very important question once again “do you accept the GM family and friends discount?” “Yes we do with a vehicle trade in”. I drive 2 and half hours later and was greeted by a sales associate who sat me down who by the way was very friendly. All is going well until I see what my final price was going to be with no family discount applied, the trade in offer was low which I expected. She went and asked her GM manager twice about the discount. She bought him back the third time and stated we don’t offer the GM family and friends discount unless you give us a nice worthy vehicle to trade in. PLEASE TELL YOUR FUTURE POTENTIAL CUSTOMERS THAT KEY DETAIL SO THEY DONT WASTE THEIR TIME. More

Jim hall was the absolute best we’ve ever worked with at a dealership, I’d recommend him and progressive to anyone!!! Stop in and see Jim it will be worth it! He helped us out of a jeep neither one of us we a dealership, I’d recommend him and progressive to anyone!!! Stop in and see Jim it will be worth it! He helped us out of a jeep neither one of us were happy with that’s e were suckered into getting!!! More

This has to be the most unprofessional dealership my This has to be the most unprofessional dealership my family has ever dealt with. This is the only dealership that ive seen that lets their “certifie This has to be the most unprofessional dealership my family has ever dealt with. This is the only dealership that ive seen that lets their “certified” pre- owned vehicles sit without any follow up inspection before selling them to customers. 2017 GMC Acadia sat for 3 months with no follow up inspection. I realized that my A/C did not work in the beginning of this summer. I could the dealership and explained to them what was wrong but the sales man Mr. Black insisted that I somehow broke it myself, saying that I must I’ve broke over Gravel and knocked one of the AC hoses lose. Mr Black then persisted to tell me that I should’ve checked the AC before buying the car, very unprofessional approach for a dealership ship that “cares” about their customers. Failed battery shorty afterwards, I then talked to a Mr Jay service Advisor. He tested the battery for me and explained to me that it indeed failed the test. I explained to him that I only had the car for 3 months is there is compensation since it was so early into my purchase, he then said no and I’ll have to buy another batter that was close to $270 dollars. After telling him how unsatisfied I was with the service, he then said to me that “I’ve worked here for 40 years, I know how this works, I’m sorry that you don’t understand”. With 40 years of service you would imagine a top tier level of professionalism, but instead he showed disrespectful character. It’s very unfortunate of what happened but my family not I will never spend our money there again. More

I had an excellent experience leasing my new trail boss Silverado. TJ White was so helpful and made it a seamless process. The finance manager Francesca Gladman was awesome and made the paperwork easy t Silverado. TJ White was so helpful and made it a seamless process. The finance manager Francesca Gladman was awesome and made the paperwork easy to understand. Overall I have a beautiful new truck with a great payment. I really enjoyed my experience. More

My husband and I had a great experience buying our second truck from Progressive. Jim Hall was very attentive, answered all of our questions well, and just spent the time and effort to make sure we went hom truck from Progressive. Jim Hall was very attentive, answered all of our questions well, and just spent the time and effort to make sure we went home with the vehicle we wanted. We would definitely go back to Progressive Chevrolet again! More

Josh from Progressive Chevrolet Massillon got me in the perfect, made the my first time buying a car easy and great. This is the place to go for sure !! perfect, made the my first time buying a car easy and great. This is the place to go for sure !! More

I was placed in the perfect car...2018 Chevrolet Equinox LT AWD 4D Sport Utility... I had a great experience at Progressive Chevrolet in Massillon, Ohio on March 17,2021. The process was stress free and pl LT AWD 4D Sport Utility... I had a great experience at Progressive Chevrolet in Massillon, Ohio on March 17,2021. The process was stress free and pleasant. My Sales Rep. Solutions Provider, T.J. White, was very thorough and knowledgeable.Very respectful young man. He goes above and beyond for his customers. He was able to find me a vehicle that suited my needs.I was placed in the perfect car. It looked brand new, being a used car, and he showed me all the great options. A very special Thank You to Challice in the finance dept...GREAT PEOPLE More

After arriving for my scheduled appointment, I was greeted as soon as I walked in. The original sales rep I spoke to was still with a customer when I arrived, but I didn't have to wait. Another sales greeted as soon as I walked in. The original sales rep I spoke to was still with a customer when I arrived, but I didn't have to wait. Another sales rep, Josh Henderson, jumped right in to help me. He was patient with me throughout the entire process and provided excellent customer service. He found the perfect car for me & I am very happy with my purchase! Fran Gladman in Finance was very friendly & helpful. She went over everything & made things very easy to understand. 5 Star Team!!! More

I had a great experience at Progressive. Jim Hall is professional and trustworthy. I was very pleased with his explanations, attentiveness, and knowledge of the product line. I will definitely be going professional and trustworthy. I was very pleased with his explanations, attentiveness, and knowledge of the product line. I will definitely be going back. More