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Progressive Chevrolet
Massillon, OH
725 Reviews
Progressive Auto Group serving Massillon, Canton, Akron, Dover, New Philadelphia, and Wooster is proud to be an automotive leader in our community. Since opening our doors, Progressive Auto Group has maintained a solid commitment to you, our customers, offering the widest selection of Chevrolet, Chrysler, Jeep, Ram, and Dodge vehicles and ease of purchase.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
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Showing 725 reviews
March 07, 2015
Excellent experience!!! Ray, the salesperson, and Fran, our Finance girl were fantastic! Both were very friendly. This was the best car buying experience I have had! Great T Ray, the salesperson, and Fran, our Finance girl were fantastic! Both were very friendly. This was the best car buying experience I have had! Great Team More
by dirk
Employees Worked With
Ray Robertson, Francesca Gladman
March 07, 2015
"Great Car Buying Experience" Both Ray and Jason made my car buying experience a very pleasant experience. Ray was polite, friendly and made me feel like the only buyer in the dea Both Ray and Jason made my car buying experience a very pleasant experience. Ray was polite, friendly and made me feel like the only buyer in the dealership. Jason made the tedious part of the purchase pleasant and on point. Progressive should be very proud to have both of these employees on their staff. Steve Kleparek Canton, Ohio More
by stvz2crt1
Employees Worked With
Ray Robertson, Jason Allman
March 06, 2015
Smooth, painless transaction I just purchased a new 2015 Chevy Equinox from Sean this week. We told him what we was looking for and what our budget was, and he fit us right in to I just purchased a new 2015 Chevy Equinox from Sean this week. We told him what we was looking for and what our budget was, and he fit us right in to this vehicle. Sean went out of his way to help us out thus making it one of the smoothest experiences we've had at a car lot. We will gladly go back and purchase from Sean again! More
by djr75
Employees Worked With
Sean Diotale
March 06, 2015
Fantastic I Love my new car! Christina took great care of us. My husband and I are both very pleased. It was a very easy ,pleasant car buying experience. I Love my new car! Christina took great care of us. My husband and I are both very pleased. It was a very easy ,pleasant car buying experience. More
by amekbd
Employees Worked With
Challace Kotuce
March 04, 2015
Service with a smile I took my Silverado in for an oil change and tire rotation. Sherry was very friendly and greeted me with a smile. She wrote up my service order and I took my Silverado in for an oil change and tire rotation. Sherry was very friendly and greeted me with a smile. She wrote up my service order and made sure I knew where the waiting room was. Before I knew it, my truck was done. Sherry took the time to go over my multi-point inspection form and walked me over to the cashier office and thanked me for coming in. Overall, it was a very pleasant experience. More
by Refahs13
Employees Worked With
Sherry Longwill
March 03, 2015
Almost a deal breaker The car shopping experience was great Clayton and Frank were outstanding !! However, after waiting 2 hours to meet with Francesca in finance to finis The car shopping experience was great Clayton and Frank were outstanding !! However, after waiting 2 hours to meet with Francesca in finance to finish the process I felt she was being deceitful. Once we got to the the paperwork explaining the interest rate she pointed out one % rate that she states I was getting yet at the top of the page in the box the % rate was different and higher then what was discussed. When questioned she replied that the rate was increased due to the "fee's" When explaining I was already approved through another bank for a lower percentage rate she quickly responds with -oh look I just got an instant message from that bank and states the bank we wanted to use in the first place would indeed give us a better rate and no fee's! Thankfully we really paid attention and caught that because it made quite the difference in my monthly payments. Her response was something like- you should give yourself a pat on the back for catching that. I guess I would just think they would have the customers' best interest in mind and if you could get someone a better interest rate, why wouldn't that be the 1st step you make? Obviously I am glad we questioned it and she changed bank which the loan would be through, but it left me feeling uneasy and cautious about the way the situation happened. It definitely made me second guess buying the car from what I felt was dishonest service. More
by taradale
Employees Worked With
Francesca Gladman
March 03, 2015
Great Service This is the third car we have bought from Progressive Chevy. We have always had fantastic service. Our experience there has always been above our ex This is the third car we have bought from Progressive Chevy. We have always had fantastic service. Our experience there has always been above our expectations. The staff treats us with the up most respect. We will continue to send friends and family to a dealership that truly cares. More
by tonihutch
Employees Worked With
Other Employees :
Craig Sanders, Tim Sanders, Roger Sellers, Jason Allman
March 03, 2015
No Pressure Sales with Great Service My wife and I decided to drive from Pittsburgh, PA to view a 2012 Chevy Traverse that we saw online. All emails and calls that we placed were returne My wife and I decided to drive from Pittsburgh, PA to view a 2012 Chevy Traverse that we saw online. All emails and calls that we placed were returned quickly and with a personal touch. After driving 2 1/2 hours on a Friday evening, Ray and Wally were excellent about making sure that the car we came to see was what we wanted...and stayed an hour and a half after close working with us. We weren't able to close the deal that night, but when I returned the next day everything was in place. From Ray meeting me at the front door, to Wally stopping by to see how my drive in was, to Jason letting me know that he was able to beat the interest rate that my bank had given...all touch points felt very personal. I drove a few hours (and out of state) simply because I liked the internet price on a car, but the folks who I dealt with made me feel good about the overall process...not just the price. There was never pushy sales...instead people that listened to what my wife and I wanted and then treated us fairly to help make that happen. Many thanks to the folks at Progressive Chevrolet (even though they are Browns fans :). It was well worth the trip and I walked away having a great car buying experience. More
by droedy
Employees Worked With
Wally Trace, Ray Robertson, Jason Allman
March 02, 2015
Normal wear & tear repairs Repairs were done quickly, when I was available. I have come to rely on Jay, not only for the GM's but all our vehicles. Our family trusts him to ta Repairs were done quickly, when I was available. I have come to rely on Jay, not only for the GM's but all our vehicles. Our family trusts him to take care of us. Sometimes we can't do all repairs needed at one time, so Jay helps prioritize. Thank you again Jay, you're the best! More
by cavalier29
Employees Worked With
Jay Johnson
March 02, 2015
Came from Columbus based on on-line car add Car met all expectations, very well represented online. Went very smoothly with pre-approval for financing. Ray literally met us at the door. Grea Car met all expectations, very well represented online. Went very smoothly with pre-approval for financing. Ray literally met us at the door. Great working with Ray Robertson More
by kdodds
Employees Worked With
Ray Robertson
