
Progressive Chrysler Jeep Dodge Ram
Massillon, OH
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Hair Gurl I have purchased multiple vehicles from progressive Chevy and Dodge. Mike in service is the reason I keep coming back. He is a lot fun to work with i I have purchased multiple vehicles from progressive Chevy and Dodge. Mike in service is the reason I keep coming back. He is a lot fun to work with in the service department. More
Oil change I was very happy with the service and appreciate the coupon that was emailed to me I appreciate the free car 🚗 wash my truck looks great I was very happy with the service and appreciate the coupon that was emailed to me I appreciate the free car 🚗 wash my truck looks great More
Scheduled maintenance on time every time. Since buying my Grand Cherokee in 2012 I have never had a problem getting my vehicle in for maintainence or repairs on a date or time that wasn’t conv Since buying my Grand Cherokee in 2012 I have never had a problem getting my vehicle in for maintainence or repairs on a date or time that wasn’t convenient for me. In the last year since Hilary has been my service rep. the experience has been even better by providing answers to my questions immediately or with a follow up phone call keeping me informed and updated. More
Great customer service Kaylee was fabulous . Extremely professional, friendly and helpful . I would not have known about my free services that were included in my package if Kaylee was fabulous . Extremely professional, friendly and helpful . I would not have known about my free services that were included in my package if she had not told me . I've serviced other times and was not told . More
Integrity? See Mike Corbin Most of us fear being a victim of, "The dealership and their service department." I get it, we can't fix them ourselves anymore. Mike saved me a TON o Most of us fear being a victim of, "The dealership and their service department." I get it, we can't fix them ourselves anymore. Mike saved me a TON of money by TELLING me the things I didn't need, as opposed to, SELLING me the things I didn't need. Strange twist for a dealership and their service department I know, but the Sanders brothers seem to have it down and run the most professional dealership I've been to. More
Service department is very good Mike Corbin is Great!! He always takes good care of us and what he says is what he does. Good man department is very good Mike Corbin is Great!! He always takes good care of us and what he says is what he does. Good man More
Customer Service Excellence The team at Progressive is truly focused on customer satisfaction and I appreciate the importance they put on ensuring a great customer experience! Th The team at Progressive is truly focused on customer satisfaction and I appreciate the importance they put on ensuring a great customer experience! Thank you Bill for overseeing my service experience. More
Amazing service! Bill was awesome at helping me figure out how to get the best deal for my money. Super friendly and very knowledgeable! Will definitely go to him for Bill was awesome at helping me figure out how to get the best deal for my money. Super friendly and very knowledgeable! Will definitely go to him for all of my car needs. More
Lip Service 10/19/17 I'm having a nightmare of a time. I bought a 2015 Jeep Cherokee Trailhawk brand new 2 years ago; my first new car! Drove it away feeling grea 10/19/17 I'm having a nightmare of a time. I bought a 2015 Jeep Cherokee Trailhawk brand new 2 years ago; my first new car! Drove it away feeling great about my purchase but present day I have taken it in for at least 12 warranty repairs! The last Whopper, my transmission went out, making my car inoperable, stuck in the middle of an intersection at a traffic light. Nobody at this dealer thinks this is as alarming as I do. I'm blessed as I was on my way to work and 3 of MY coworkers pushed me down the road into the parking lot to get towed to Progressive later. Everytime I took my car to Progressive for warranty work, my car was flashed and my car drove worse and worse. Now I'm being told it's a Fiat and being told the transmission problem is not a transmission problem when I know it is because I have now had to figure out how cars work because I can't rely on this dealer to tell the truth! Why can't they do the right thing and buy the faulty Fiat that has a Jeep logo back from me for what I bought it for?? Why do I have to pay for the faulty product that is no fault of mine?? I feel bamboozled and am being given the run around so I keep my money there. Do the right thing already so we can get on with our lives in a car that runs not from Progressive Dodge, Jeep, Ram. 11/1/17 Update: I feel like I'm stuck in a bad relationship. More
Great experience Good experience..had to be stern with the sales guy but after a couple days walked away with the car I originally went in for.. Good experience..had to be stern with the sales guy but after a couple days walked away with the car I originally went in for.. More