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Progressive Chrysler Jeep Dodge Ram

Massillon, OH

4.2
1,024 Reviews

7966 Hills and Dales Road Northwest

Massillon, OH

44646

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Showing 1,024 reviews

December 08, 2016

Good experience Very good group of people to work with very understanding went out of their way to take care of us and the irish pub they directed us to for lunch was More

by Mike
Recommend Dealer
Yes
Employees Worked With
Dean Waldron, Paul King
December 08, 2016

Outstanding Business I appreciated how friendly and helpful the salesman was. He was genuine, caring and took the time to show us the vehicle features and answer all of o More

by Cherokeeman2017
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Carter
December 07, 2016

Exciting! Everyone was friendly and fun. They listen to my questions and what I wanted. I never felt I was being persuaded for something I didn't wanted. My More

by djr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Myk Fritch
December 06, 2016

Great experience - no pressure They found me the right van for my needs at a good price. Low pressure sales and very helpful. They were very skilled in knowledge of the vehicle. More

by Bruce A Bracken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JIM HALL, John Kerry, Dean Waldron, Alyssa Donahey
December 02, 2016

Best Car Buying Experience Recently, I purchased a Jeep from this dealership. It was the best car buying experience I've ever had. I felt so comfortable with the sales employee, More

by Camlew8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Donahey, Tyler Baumgardner
December 01, 2016

excellant Mark helped me find the perfect vehicle in my budget. He was very kind throughout the experience. I would recommend him to any of my friends. More

by katielrohr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hastler
December 01, 2016

At your own pace Since I'm a "baby boomer" I've had a lot of opportunities to buy vehicles. It took ME a while to make my mind up on the Jeep Renegade I bought there More

by Bob 1945
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Hattery, Dean Waldron, Alyssa Donahey
November 20, 2016

Great service! Guys were very nice and friendly! My kids is very cool guy))) They help us to find exactly that we were looking for! Thanks a lot!! More

by Irina Yusupova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Gordish, Alyssa Donahey, Myk Fritch
November 18, 2016

Friendly, No Pressure,Knowledgeable I went in with one specific vehicle that I wanted to see and test drive. I was able to do this with no pressure.I asked Myk questions about this vehic More

by Jill Clever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy, Myk Fritch
November 18, 2016

Bad experience made right I had a bad service experience, but John the service manager reached out and made it right. I appreciated the opportunity to discuss my issue with him More

by JCA
Recommend Dealer
Yes
Employees Worked With
John Karides
Nov 18, 2016 -

Progressive Chrysler Jeep Dodge Ram responded

Good Morning. My name is John Karides and I am the service manager for Progressive Dodge. I received your survey and I am embarrassed about the level of customer service you received from our staff. Not only do you deserve a huge apology from all of us, but so much more. I don’t want to make any excuses for what happened on your recent service visits. An explanation of what was going on behind the scenes doesn’t fix anything. It sounds like it started out bad, and snowballed into a complete debacle. Usually, we are much better than that and strive for perfection with every customer that visits our store. I am very sympathetic for the time you’ve lost and the inconvenience you have been through in dealings with our service department. Although I can’t take back what happened on your last visit, I can try and make it right the best I can. Again, I sincerely apologize for our lack of detail and proper customer service. I greatly appreciate the feedback you left and I would be delighted to speak to you soon. My direct extension is 330-879-3681, please reach out to me at your nearest convenience. Thank you, John Karides Service Manager

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