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Progressive Chrysler Jeep Dodge Ram

Massillon, OH

4.2
1,027 Reviews
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7966 Hills and Dales Road Northwest

Massillon, OH

44646

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Showing 1,027 reviews

November 20, 2016

Great service! Guys were very nice and friendly! My kids is very cool guy))) They help us to find exactly that we were looking for! Thanks a lot!! More

by Irina Yusupova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Gordish, Alyssa Donahey, Myk Fritch
November 18, 2016

Friendly, No Pressure,Knowledgeable I went in with one specific vehicle that I wanted to see and test drive. I was able to do this with no pressure.I asked Myk questions about this vehic More

by Jill Clever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy, Myk Fritch
November 18, 2016

Buyer Beware Tom Farkas was a very nice salesman. This was not his fault. As I drove the car home I noticed the clock blinking. Hmm. I guess they disconnecte More

by Jon C Oldsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Farkas
November 18, 2016

Bad experience made right I had a bad service experience, but John the service manager reached out and made it right. I appreciated the opportunity to discuss my issue with him More

by JCA
Recommend Dealer
Yes
Employees Worked With
John Karides
Nov 18, 2016 -

Progressive Chrysler Jeep Dodge Ram responded

Good Morning. My name is John Karides and I am the service manager for Progressive Dodge. I received your survey and I am embarrassed about the level of customer service you received from our staff. Not only do you deserve a huge apology from all of us, but so much more. I don’t want to make any excuses for what happened on your recent service visits. An explanation of what was going on behind the scenes doesn’t fix anything. It sounds like it started out bad, and snowballed into a complete debacle. Usually, we are much better than that and strive for perfection with every customer that visits our store. I am very sympathetic for the time you’ve lost and the inconvenience you have been through in dealings with our service department. Although I can’t take back what happened on your last visit, I can try and make it right the best I can. Again, I sincerely apologize for our lack of detail and proper customer service. I greatly appreciate the feedback you left and I would be delighted to speak to you soon. My direct extension is 330-879-3681, please reach out to me at your nearest convenience. Thank you, John Karides Service Manager

November 13, 2016

Fabulous experience! Bought a dodge truck from John Kerry At Progressive Dodge. It was a great experience all around from the dealership to the sales person. No pressure More

by Lisab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kerry
November 04, 2016

No pressure, best time ever buying a car. I have got to say that buying from Brian and the team here at Progressive was the best experience I have ever had at a car dealership. I have been thi More

by terry221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marks, Tim Sanders, Brian Glasper
October 31, 2016

deposit I purchased a vehicle oct 29th, second choice. I put a deposit down on first choice but they sold it. So I guess if you don't intended on signing pape More

by Jtoland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Donahey, Tyler Baumgardner
October 29, 2016

My experience was fantastic! Maria is amazing! Helped me out tremendously I highly recommend coming to see her :) she will definitely get you what your looking for for a good pric More

by Morganrenee3005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Hattery
October 27, 2016

Ram 1500 from Paul King I recently purchased a new Ram 1500 from Progressive Chrysler/Jeep/Dodge/Ram. This was my second time purchasing a vehicle from this dealership. All e More

by RamBuyer11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Dowling, Clayton Sanders, Paul King
October 25, 2016

Third new truck I just purchase my third new truck from Progressive and thank you Michelle McCahan for every thing you did for me . Thank you again . Roland Logan More

by royboy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle McCahan
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